Frequently Asked
Questions

Q: I want to generate the right GST amounts in BUSY but it's showing the wrong amounts for my invoices. How can I fix this issue?

To apply tax amount calculate correctly in purchase voucher from BUSY , you can follow the steps below: Step 1. Select correct purchase type according to your transaction for applying tax Step 2. Then select item and open in modify by alt+m Step 3. Mention correct tax rate according to item Step 4. Check tax category of all items mentioned in the voucher Step 5: Apply tax and or if using itemwise check after every item the amount of tax. By following these steps , you will be able to enter the GST amount correctly in purchase voucher from BUSY .

Q: I want to enter purchase invoices in BUSY but the software is calculating the wrong tax amounts. What should I do to resolve this?

To apply tax amount calculate correctly in purchase voucher from BUSY , you can follow the steps below: Step 1. Select correct purchase type according to your transaction for applying tax Step 2. Then select item and open in modify by alt+m Step 3. Mention correct tax rate according to item Step 4. Check tax category of all items mentioned in the voucher Step 5: Apply tax and or if using itemwise check after every item the amount of tax. By following these steps , you will be able to enter the GST amount correctly in purchase voucher from BUSY .

Q: Why is BUSY not calculating the correct tax amounts on my invoices? What could be causing it to show the wrong GST amounts?

To apply tax amount calculate correctly in sale invoice from BUSY , you can follow the steps below: Step 1. Select correct purchase type according to your transaction for applying tax Step 2. Then select item and open in modify by alt+m Step 3. Mention correct tax rate according to item Step 4. Check tax category of all items mentioned in the voucher Step 5: Apply tax and or if using itemwise check after every item the amount of tax. By following these steps , you will be able to enter the GST amount correctly in sale invoice from BUSY .

Q: I am unable to create new invoices or access previous invoices in the accounting system. What could be the reason?

There are some possible reasons why you are not able to post new entries. These are: 1. Your BUSY is running in demo mode, which limits your data entry to 31 days only. 2. Your BUSY License Subscription (BLS) is expired. BLS is required for using the audit trail feature, which is mandatory for companies. 3. You do not have the proper rights to add transactions in BUSY. This may be because your user account is restricted by the administrator. Further, if you unable to view previous invoice then might you do not have appropriate permission for this.

Q: Is there any support or assistance available for any issues or difficulties in generating e-invoices on BUSY?How to remove and re-enter an item to validate HSN code again in sale voucher of BUSY?

You can ask any query/difficulties which you fascing in generating e-invoices in BUSY to us. You can ask any queries/difficulties in generating e-invoice in BUSY to Us. For revalidate an item hsn code you have to press alt+m To re-verify an item HSN code you have to press alt+m on the item master and then click on validate option which is showing in the item master with the HSN code and then save it. You need to press F9 on the item you want to re-enter and then you can enter that item in the blank line of the item description.

Q: How can I modify the tax invoice in BUSY to include cumulative purchase details of the customer? What is the process?

If you want to modify old invoices and change party name in BUSY, you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and select the voucher type such as Sales, Purchase, etc. Step 2: After selecting voucher click on Modify and select the voucher no. that you want to modify. Now you can change the party name click on Save again. Step 3: You can also open that voucher from the list of vouchers. Make sure to take backup before make any changes.

Q: The rates for different brands of air conditioners are showing up as the same in reports. How do I fix this?

There could be the several reason if you have did entry with different tax rate but in report all are showing the same: 1. If you have not apply tax properly in that case you may face this issue 2. If you have used single tax rate for voucher from purchase type in that case this issue may occurs 3. If you have do wrong entry then you may face this issue 4. If you have selected wrong tax category in item master then this issue may occurs 5. After checking all of these correct your mistake in entry manually and then check

Q: Can you please guide me to correctly set up and record exempted sales in BUSY to avoid GST return errors?

To record exempted sales correctly in BUSY, you can follow these steps: Step 1: Create a new item or select an existing item that is exempt from GST. Step 2: In the Item Master, select the Tax Category as Exempt. Step 3: Then go to Transactions tab then click on Sales/Supply outward. Step 4: In the Sale Invoice, enter the details Series, Voucher date, Voucher Number, then it will ask for Sales Type so have to choose local or central Exempt. Step 5: Then enter Customer and Item details and save the voucher.

Q: How can I check current stock levels in a particular godown in BUSY?

In BUSY, We have to create the First Account master , Item Master then Sales Voucher. Pls Follow the Below Steps For Account Creation: Step 1: Administration Step 2: Masters Step 3: Account Step 4: Add with their details and Save it. Pls Follow the Below Steps For Item Creation : Step 1: Administration Step 2: Masters Step 3: Item Step 4: Add Step 5: Mention the Item Details and Save it. Pls Follow the Below Steps For Sales Voucher : Step 1: Transaction Step 2: Sales Step 3: Add Step 4: Mention the Sale Type for charging tax for local or central Step 5: Mention the party name and Item details.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The discount I gave to a customer is showing in the balance sheet. Why is the cash discount being added to the sales in the balance sheet?

the cash discount being added to the sales in the balance sheet, please folllow below steps : 
 Step 1 : Check the Your Invoice , discount is appied or not . 
 Step 2: Check the if item wise discount is applied on each item of the invoice 
 Step 3: Check the Discount bill sundry configuration
 Step 4 : Check the billsundry sales account tagging . 
 Step 5 : Go to standard invoice configuration 
 Step 6: select the Discount amgt column from body settings and save 
 Step 7 : Check the invoice print preview

I want to generate the right GST amounts in BUSY but it's showing the wrong amounts for my invoices. How can I fix this issue?

To apply tax amount calculate correctly in purchase voucher from BUSY , you can follow the steps below:
Step 1. Select correct purchase type according to your transaction for applying tax 
Step 2. Then select item and open in modify by alt+m
Step 3. Mention correct tax rate according to item 
Step 4. Check tax category of all items mentioned in the voucher 
Step 5: Apply tax and or if using itemwise check after every item the amount of tax. 
By following these steps , you will be able to enter the GST amount correctly in purchase voucher from BUSY .

I want to enter purchase invoices in BUSY but the software is calculating the wrong tax amounts. What should I do to resolve this?

To apply tax amount calculate correctly in purchase voucher from BUSY , you can follow the steps below:
Step 1. Select correct purchase type according to your transaction for applying tax 
Step 2. Then select item and open in modify by alt+m
Step 3. Mention correct tax rate according to item 
Step 4. Check tax category of all items mentioned in the voucher 
Step 5: Apply tax and or if using itemwise check after every item the amount of tax. 
By following these steps , you will be able to enter the GST amount correctly in purchase voucher from BUSY .

Why is BUSY not calculating the correct tax amounts on my invoices? What could be causing it to show the wrong GST amounts?

To apply tax amount calculate correctly in sale invoice from BUSY , you can follow the steps below:
Step 1. Select correct purchase type according to your transaction for applying tax 
Step 2. Then select item and open in modify by alt+m
Step 3. Mention correct tax rate according to item 
Step 4. Check tax category of all items mentioned in the voucher 
Step 5: Apply tax and or if using itemwise check after every item the amount of tax. 
By following these steps , you will be able to enter the GST amount correctly in sale invoice from BUSY .

I am unable to create new invoices or access previous invoices in the accounting system. What could be the reason?

There are some possible reasons why you are not able to post new entries. These are:
 1. Your BUSY is running in demo mode, which limits your data entry to 31 days only.
 2. Your BUSY License Subscription (BLS) is expired. BLS is required for using the audit trail feature, which is mandatory for companies. 
 3. You do not have the proper rights to add transactions in BUSY. This may be because your user account is restricted by the administrator.
 Further, if you unable to view previous invoice then might you do not have appropriate permission for this.

Is there any support or assistance available for any issues or difficulties in generating e-invoices on BUSY?How to remove and re-enter an item to validate HSN code again in sale voucher of BUSY?

You can ask any query/difficulties which you fascing in generating e-invoices in BUSY to us.
You can ask any queries/difficulties in generating e-invoice in BUSY to Us.
For revalidate an item hsn code you have to press alt+m To re-verify an item HSN code you have to press alt+m on the item master and then click on validate option which is showing in the item master with the HSN code and then save it.
You need to press F9 on the item you want to re-enter and then you can enter that item in the blank line of the item description.

How can I modify the tax invoice in BUSY to include cumulative purchase details of the customer? What is the process?

If you want to modify old invoices and change party name in BUSY, you can follow these steps:
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and select the voucher type such as Sales, Purchase, etc.
 Step 2: After selecting voucher click on Modify and select the voucher no. that you want to modify. Now you can change the party name click on Save again.
 Step 3: You can also open that voucher from the list of vouchers.
 Make sure to take backup before make any changes.

The rates for different brands of air conditioners are showing up as the same in reports. How do I fix this?

There could be the several reason if you have did entry with different tax rate but in report all are showing the same:
1. If you have not apply tax properly in that case you may face this issue
2. If you have used single tax rate for voucher from purchase type in that case this issue may occurs
3. If you have do wrong entry then you may face this issue
4. If you have selected wrong tax category in item master then this issue may occurs
5. After checking all of these correct your mistake in entry manually and then check

Can you please guide me to correctly set up and record exempted sales in BUSY to avoid GST return errors?

To record exempted sales correctly in BUSY, you can follow these steps: 
 Step 1: Create a new item or select an existing item that is exempt from GST. 
 Step 2: In the Item Master, select the Tax Category as Exempt. 
 Step 3: Then go to Transactions tab then click on Sales/Supply outward. 
 Step 4: In the Sale Invoice, enter the details Series, Voucher date, Voucher Number, then it will ask for Sales Type so have to choose local or central Exempt. 
 Step 5: Then enter Customer and Item details and save the voucher.

How can I check current stock levels in a particular godown in BUSY?

In BUSY, We have to create the First Account master , Item Master then Sales Voucher.
Pls Follow the Below Steps For Account Creation:
Step 1: Administration
Step 2: Masters
Step 3: Account
Step 4: Add with their details and Save it.
Pls Follow the Below Steps For Item Creation :
Step 1: Administration
Step 2: Masters
Step 3: Item
Step 4: Add 
Step 5: Mention the Item Details and Save it.
Pls Follow the Below Steps For Sales Voucher :
Step 1: Transaction
Step 2: Sales 
Step 3: Add 
Step 4: Mention the Sale Type for charging tax for local or central
Step 5: Mention the party name and Item details.

Frequently AskedQuestions