Frequently Asked Questions

To add Additional fields in the sales invoice, You can follow these steps : 
 Step 1: Go to Administration menu and then click on Configuration. 
 Step 2: Then select Voucher series configuration and then mention optinal fields and save it successfully.

The party's billing location will become the place of supply. If you are using the billing/shipping details option and specify the GST report basis as billing/shipping details, and if you mention a different state, then the place of supply will be that location.

No, if your voucher number exceeds 16 digits, it will not create issue in generating voucher in BUSY, but you will face problem in generating E-way bills and E-invoice, because there is maximum limit of 16 charecters for e-way bill and e-invoice portal

Here's a general guide on how you can do this:
Step 1: Nevigate to the administration menu 
Step 2: locate teh Configuration option 
Step 3: Select Voucher series Configuration
Step 4 : then select voucehr group series management
Step 5: and change the group tagging

If you are unable to send whatsapp message then check the below points:
1.Ensure that party number specified to send sms on whatsapp should be correct.
2.Confirm the whatsapp API mentioned in sms configuration is correct.
3.BUSY should be exclude from antivirus and window firewall.

To customize field for item details, follow the steps below:
Step 1: Go to Administration then Configuration 
Step 2: Select voucher series configuration
Step 3: Then select series and go to voucher configuration
Step 4: Now in item wise description configuration change caption of title

To match the bill numbering series between the mobile app and desktop software in BUSY, you can create separate voucher series for each platform. This will allow you to maintain consistent numbering for bills in both the mobile app and desktop software.

If you want to update new billing addresses under GST then please 
follow then given steps
Step 1: Go to administration menu then master then account then modify.
Step 2: Then select desired party and update the billing address in the 
 address field.

If two voucher numbers are missing in the middle in BUSY, it can cause discrepancies in the accounting records and may lead to errors in GST returns. It is important to identify and resolve the missing voucher numbers to maintain accurate records.

To mention voucher number manually follow the steps below:
Step 1: Go to asministration then configuration 
Step 2: Select voucher series configuration then select voucher type and series 
Step 3: Now go to voucher number and change numbering type to manual then save