Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher series configuration
I need to add some additional fields in the sales invoice in BUSY. How can I do that?
To add Additional fields in the sales invoice, You can follow these steps :
Step 1: Go to Administration menu and then click on Configuration.
Step 2: Then select Voucher series configuration and then mention optinal fields and save it successfully.
Why is the place of supply defaulting to my business location when generating GST invoices in BUSY?
The party's billing location will become the place of supply. If you are using the billing/shipping details option and specify the GST report basis as billing/shipping details, and if you mention a different state, then the place of supply will be that location.
My voucher number exceeds digits, will this cause any issues with generating bills?
No, if your voucher number exceeds 16 digits, it will not create issue in generating voucher in BUSY, but you will face problem in generating E-way bills and E-invoice, because there is maximum limit of 16 charecters for e-way bill and e-invoice portal
I tagged a watch series to the wrong office. How can I change or update the tag?
Here's a general guide on how you can do this:
Step 1: Nevigate to the administration menu
Step 2: locate teh Configuration option
Step 3: Select Voucher series Configuration
Step 4 : then select voucehr group series management
Step 5: and change the group tagging
How do I resend a WhatsApp message that failed to send the first time?
If you are unable to send whatsapp message then check the below points:
1.Ensure that party number specified to send sms on whatsapp should be correct.
2.Confirm the whatsapp API mentioned in sms configuration is correct.
3.BUSY should be exclude from antivirus and window firewall.
How can I customize the fields shown for items? Can some fields be hidden?
To customize field for item details, follow the steps below:
Step 1: Go to Administration then Configuration
Step 2: Select voucher series configuration
Step 3: Then select series and go to voucher configuration
Step 4: Now in item wise description configuration change caption of title
Matching bill numbering series between the mobile app and desktop software in BUSY?
To match the bill numbering series between the mobile app and desktop software in BUSY, you can create separate voucher series for each platform. This will allow you to maintain consistent numbering for bills in both the mobile app and desktop software.
What is the process to include and update new billing addresses under GST?
If you want to update new billing addresses under GST then please
follow then given steps
Step 1: Go to administration menu then master then account then modify.
Step 2: Then select desired party and update the billing address in the
address field.
What will happen if two voucher numbers are missing in the middle?
If two voucher numbers are missing in the middle in BUSY, it can cause discrepancies in the accounting records and may lead to errors in GST returns. It is important to identify and resolve the missing voucher numbers to maintain accurate records.
Why is the series running automatically and how can I change it?
To mention voucher number manually follow the steps below:
Step 1: Go to asministration then configuration
Step 2: Select voucher series configuration then select voucher type and series
Step 3: Now go to voucher number and change numbering type to manual then save