Frequently Asked
Questions

Q: Can you explain how to set manual mode voucher numbering for sales and purchases in BUSY?

To set manual mode voucher numbering for sales and purchases in BUSY, by follow these steps: Step 1: Take data backup from company menu backup data Step 2 : Go to Administration and Select Configurations Step 3 : Choose Voucher Series Configurations Step 4 : Select the voucher type sale and series you want to edit Step 5 : Click on Voucher Numbering Step 6 : Select the desired numbering type as manual Step 7 : Save the changes. Step 8: Follow the same steps for purchase voucher also.

Q: I can't able to add Qty, unit and price in BUSY anymore. It is going directly to amount column. How can I fix the issue?

If you are not able to add quantity, unit, and price in BUSY anymore, and it is going directly to the amount column, you can follow these steps to resolve this issue: Step 1: Go to Administration and click on Configuration. Step 2: Select the Voucher Series Configuration and click on Sales. Step 3: Choose your series, such as main, and click on Voucher Configuration. Step 4: Disable the Skip Item Quantity/Unit/Price feature. Note: If your item unit is NA, that can be the reason for skipping Quantity, Unit, and Price.

Q: I'm trying to scan items but it's only showing the price, not adding it to the order. What should I check to fix this?

For configuring the barcode scan in BUSY, see the following step: Step 1 Go to administration. Click on Configuration. Step 2 Click on Voucher Series Configuration. Step 3 Select the Voucher Series and click on Voucher Configuration. Step 4 Enable Advance POS Data Entry Step 5 Click on the Configure Advance POS Option. Step 6 Enable the option to pick item names from the barcode. Step 7 Enable the option. Pick parameters from the barcode. Step 8 also sets priorities. 1 BCN and priorities 2 item Step 9 Click on Save to save the configuration.

Q: Some sales records seem to be duplicated in the reports. What is causing this and how can I avoid it?

If a duplicate voucher is created in sales reports, follow these steps: Step 1: If you are using manual voucher numbering, go to Administration, select Configuration, and click on Voucher Series Configuration. Step 2: Click on Sales, select the series, then click on Voucher Numbering and set Don't Allow Duplicate Voucher Number. Step 3: Make sure to enter transactions only once and avoid making multiple entries for the same sale. Step 4: It is also important to regularly reconcile and review your sales records to identify and correct any duplicates.

Q: How do I delete a column in an invoice in BUSY? The F key does not seem to work.

In BUSY, there isn't an option to delete a column in an invoice. However, you can omit the Item Quantity, Unit, and Price columns by following these steps : Step 1: Go to Administration menu Step 2: Click on Configuration option Step 3: Then click on Voucher series configuration Step 4: Then select vocuher and series and click on voucher configuration option Step 5: Then enable Skip Item Quantity/Unit/Price option as Y Step 6: Then click on save button to save the configuration

Q: I am unable to change the voucher number of bill as i have automatic numbering what should i do?

It is not remmended to change the voucher number in case of automatic numbering If you still want to do this in BUSY please follow these steps: Step 1: Take a backup of your data then Go to administration menu Step 2: Then click on configuration button Step 3: Then click on voucher series configuration Step 4: Then select the voucher such as sale,purchase etc Step 5: Then select the series name Step 6: Then click on voucher numbering button Step 7: Then select the numbering type as manual and save the changes

Q: How do I create separate voucher series for sales and purchase in BUSY for the mobile app sync?

To create separate voucher series for sales and purchase in BUSY for the mobile app sync, please follow below steps : Step 1 : Find administration menu . Step 2: select configuration option Step 3: then go to voucher configuration Step 4: select voucher series configuration Step 5: select specific voucher type and click on add button crete new series . Step 6 : go to cloud sync configuration Step 7: tag particular new series Step 8: save the configuration

Q: The discount amount is not reflecting properly in the party ledger. What settings do I need to change?

I want to check if discounts have been applied correctly The discount amount is not reflecting properly in the party ledger, please check following steps Step 1: Check your voucher configuration settings. Step 2: Ensure that you have the necessary user permissions to apply discounts. Step 3: The availability of discounts might vary depending on the invoicing method you are using Step 4: During Voucher Entry, Discount window will popup for each Item. For Voucher Level : Apply the Discount bill sundry in voucher.

Q: How do I add custom fields like order number and order date to my sales vouchers?

To enter order number and order date in sales vouchers, you can use voucher optional field feature in BUSY. To configure it follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Voucher Series Configuration and choose Sales. Step 3: Select the series and click on Voucher Configuration. Step 4: Mention the No of optional field as 2 and configure it with the field name as you want then save. Now, when you enter the voucher can enter order no. and date in the optional field.

Q: Are there any tips for making the navigation and workflows faster in BUSY? It seems clunky.

There are some tips to make navigation and workflow faster in BUSY 1: Using keyboard shortcuts instead of relying solely on the mouse. This can save time and make the process more efficient. moreover, 2: You can use POS Billing for dual voucher entry (Sales, Purchases, Sales Returns and Purchase Returns). Through this we can fix some field/column data (date, item price, MC name etc.) as per your requirement so that your mouse does not stop on unnecessary columns/fields.This can save time and make the process more efficient.

Find Solutions to Common Issues Related to configurations - voucher series configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Can you explain how to set manual mode voucher numbering for sales and purchases in BUSY?

To set manual mode voucher numbering for sales and purchases in BUSY, by follow these steps: 
Step 1: Take data backup from company menu backup data
Step 2 : Go to Administration and Select Configurations 
Step 3 : Choose Voucher Series Configurations 
Step 4 : Select the voucher type sale and series you want to edit 
Step 5 :  Click on Voucher Numbering 
Step 6 : Select the desired numbering type as manual
Step 7 : Save the changes.
Step 8: Follow the same steps for purchase voucher also.

I can't able to add Qty, unit and price in BUSY anymore. It is going directly to amount column. How can I fix the issue?

If you are not able to add quantity, unit, and price in BUSY anymore, and it is going directly to the amount column, you can follow these steps to resolve this issue:
Step 1: Go to Administration and click on Configuration.
Step 2: Select the Voucher Series Configuration and click on Sales.
Step 3: Choose your series, such as main, and click on Voucher Configuration.
Step 4: Disable the Skip Item Quantity/Unit/Price feature.
Note: If your item unit is NA, that can be the reason for skipping Quantity, Unit, and Price.

I'm trying to scan items but it's only showing the price, not adding it to the order. What should I check to fix this?

For configuring the barcode scan in BUSY, see the following step:
Step 1 Go to administration. Click on Configuration.
Step 2 Click on Voucher Series Configuration.
Step 3 Select the Voucher Series and click on Voucher Configuration.
Step 4 Enable Advance POS Data Entry
Step 5 Click on the Configure Advance POS Option.
Step 6 Enable the option to pick item names from the barcode.
Step 7 Enable the option. Pick parameters from the barcode.
Step 8 also sets priorities. 1 BCN and priorities 2 item
Step 9 Click on Save to save the configuration.

Some sales records seem to be duplicated in the reports. What is causing this and how can I avoid it?

If a duplicate voucher is created in sales reports, follow these steps:
Step 1: If you are using manual voucher numbering, go to Administration, select Configuration, and click on Voucher Series Configuration.
Step 2: Click on Sales, select the series, then click on Voucher Numbering and set Don't Allow Duplicate Voucher Number.
Step 3: Make sure to enter transactions only once and avoid making multiple entries for the same sale.
Step 4: It is also important to regularly reconcile and review your sales records to identify and correct any duplicates.

How do I delete a column in an invoice in BUSY? The F key does not seem to work.

In BUSY, there isn't an option to delete a column in an invoice. However, you can omit the Item Quantity, Unit, and Price columns by following these steps :
 Step 1: Go to Administration menu
 Step 2: Click on Configuration option
 Step 3: Then click on Voucher series configuration 
 Step 4: Then select vocuher and series and click on voucher configuration option
 Step 5: Then enable Skip Item Quantity/Unit/Price option as Y 
 Step 6: Then click on save button to save the configuration

I am unable to change the voucher number of bill as i have automatic numbering what should i do?

It is not remmended to change the voucher number in case of automatic numbering 
If you still want to do this in BUSY please follow these steps:
Step 1: Take a backup of your data then Go to administration menu
Step 2: Then click on configuration button
Step 3: Then click on voucher series configuration
Step 4: Then select the voucher such as sale,purchase etc
Step 5: Then select the series name
Step 6: Then click on voucher numbering button
Step 7: Then select the numbering type as manual and save the changes

How do I create separate voucher series for sales and purchase in BUSY for the mobile app sync?

To create separate voucher series for sales and purchase in BUSY for the mobile app sync, please follow below steps : 
 Step 1 : Find administration menu .
 Step 2: select configuration option
 Step 3: then go to voucher configuration 
 Step 4: select voucher series configuration 
 Step 5: select specific voucher type and click on add button crete new series . 
 Step 6 : go to cloud sync configuration 
 Step 7: tag particular new series 
 Step 8: save the configuration

The discount amount is not reflecting properly in the party ledger. What settings do I need to change?

I want to check if discounts have been applied correctly The discount amount is not reflecting properly in the party ledger, please check following steps 
 Step 1: Check your voucher configuration settings.
 Step 2: Ensure that you have the necessary user permissions to apply discounts.
 Step 3: The availability of discounts might vary depending on the invoicing method you are using 
 Step 4: During Voucher Entry, Discount window will popup for each Item.
 For Voucher Level : Apply the Discount bill sundry in voucher.

How do I add custom fields like order number and order date to my sales vouchers?

To enter order number and order date in sales vouchers, you can use voucher optional field feature in BUSY. To configure it follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Voucher Series Configuration and choose Sales.
Step 3: Select the series and click on Voucher Configuration.
Step 4: Mention the No of optional field as 2 and configure it with the field name as you want then save.
Now, when you enter the voucher can enter order no. and date in the optional field.

Are there any tips for making the navigation and workflows faster in BUSY? It seems clunky.

There are some tips to make navigation and workflow faster in BUSY
1: Using keyboard shortcuts instead of relying solely on the mouse. This can save time and make the process more efficient. moreover,
2: You can use POS Billing for dual voucher entry (Sales, Purchases, Sales Returns and Purchase Returns). Through this we can fix some field/column data (date, item price, MC name etc.) as per your requirement so that your mouse does not stop on unnecessary columns/fields.This can save time and make the process more efficient.

Frequently AskedQuestions