Frequently Asked Questions

If the backup process in BUSY gets stuck, you can try taking a backup of your 
 data by following below steps: 
 Step 1: If it is access database open BUSY click on set data directory option and path will be visible to you so go to that path and copy it and paste in another drive/folder for a backup 
 Step 2: If it is sql database try to take backup through BUSYagent utility

If you are not able to see purchase voucher in BUSY which was added recently,follow these steps
Step 1 Search in list of purchase vouchers with same voucher number
Step 2 Query on transactions and enter any search string field entered in purchase voucher
Step 3 In display.go to check list and check audit trail,if using,find userwise user activity
Step 4 Check if it maybe deleted.
Step 4 Or you can check in backup taken before changes and restore the same.

To restore a backup data in BUSY, you need to follow these steps:
Step 1: Open BUSY then click on Restore Data under the Company menu.
Step 2: Select the folder path in which backup files are stored.
Step 3: Press Ok to proceed and if same company is already exist then it ask for overwrite it. You can select yes or no as required.
If any corruption in your database then you will get errors while working in it.

To save a company's data and send it to another person follow below steps: 
Step 1: Go to company menu then select backup data option.
Step 2: Then select the company whose data you want to save.
Step 3: Then specify the path for backup then cilck on ok button.
Step 4: Now you can copy that folder to some external drive or pendrive as backup.
Step 5: For sending the data you can use the we transfer web page.

To restore a backup of a previous financial year in BUSY, you need to follow these steps:
Step 1: Open BUSY then click on Restore Data tab under the Company menu.
Step 2: Choose that folder path in which the backup files are kept then press Ok to proceed.
Step 3: If the same company is already exist the it will ask whether you want to overwrite it or not, so you can select as per the requirements. 

If you have backup in which items has not been deleted you can restore that backup else there is no way to keep the old items that have been deleted in the new company in BUSY.
To restore backup, you need to follow these steps :
Step 1: Open BUSY application then go to company menu and select restore data option
Step 2 : Select the backup file and click on OK button with overwrite option as NO.

If the previous bills are not showing in the company, you can restore the backup file. To restore data in BUSY Accounting Software, follow these steps:
Step 1: Open BUSY then click on Restore Data under the Company menu.
Step 2: Select the folder path in which backup files are stored.
Step 3: Press Ok to proceed and if the same company already exists then it asks for overwrite it. You can select yes or no as required.

The issue with the path in BUSY can be resolved by following steps : 
Step 1: If issue in Backup path when take a backup please create a new folder to take a back up. 
Step 2: Set this new Backup path in BUSY backup Configuration and BUSY Agent backup configuration.
Step 3: Schedule the  Backup timings and save the BUSY agent configuration.
Step 4: This issue will be resolved after creating a new backup folder.

To restore the backup in case of a error in the current database in BUSY, follow these steps:
Step 1: Open BUSY  and select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK  button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you a option to override it. You can choose No as restore another company . 

You can take backup of your BUSY data, by using these methods:
1. Use the Backup Data option available in the BUSY and take backup of each company.
2. Can copy whole data folder and keep it in your external drive.
3. You can also use the BUSY Agent application which allows you to schedule your backup and save it on local and Google drive.
You can download your backup files from google drive if your system gets crash.