Frequently Asked Questions

The most important step to follow when seeking support from BUSY is to ensure you have taken the latest backup of your BUSY data. If you have any queries, feel free to contact our BUSY support helpline at 8282828282. we are here to assist you.

To backup your BUSY username and password, you can save them in a secure location, such as a password manager or a physical document. It is important to keep this information safe and easily accessible in case you need to retrieve it in the future.

To delete old backup files from system, you need to open that folder where you have taken backup then select the files and press delete button.
Further if you take backup from BUSY in that folder the old backup files will overwrite with the new one.

To retreive your data you have to restore you data , to restore data follow the steps below :
Step 1: Go to restore data from company menu 
Step 2: Select data path in which backup is present 
Step 3: Click on ok then restore

if any Error Come While take Backup necessary step
Step : 1 Open BUSY 
Step : 2 in Company Menu go to Reindex database option
Step: 3 Select the Company and reindex 
Step : 4 after reindex database took backup & Copy data external Usb Drive

There was no provision to recover the data that was deleted after runnig the rewrite process 
We always recommend you to take data backup before run Rewrite book 
If you have taken the data backup before rewrite the books you can restore that data

After restoring a data backup of BUSY if some features are not showing then it may 
 due to the reason of BUSY model selection to solve the issue open BUSY and go to 
 select BUSY model option and change appropriate BUSY model

If you face issue during backup of company created in Old verion then open it in new version of BUSY one by one then take backup of your company.Basically it heppens while you take backup from BUSY agent and company belongs to old version.

To set a specific folder as your main data backup in BUSY Accounting software, you need to follow these steps: 
 1. Go to Administration. 
 2. Click on Configuration. 
 3. Select Backup Configuration. 
 4. Specify the folder path for Company backup.

To avoid any loss, you should save your backup data to a secure location such as a pen drive or an external hard drive when using BUSY.Even you can take Auto backup from BUSY agent on Google Drive as well as in Local drive.