Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - company access
How do I select a company and log in to it?
To select a company for login you need to open your BUSY and click on Open company option in company menu and select the company and login.
Can changing the language settings in BUSY Accounting Software cause issues with entering the password?
Yes changing the language setting can cause issue with password while opening company , afetr changing setting BUSY might not compatible with the changes .
I'm trying to open BUSY but it says it's not in standard model. How can I fix this.
To fix that issue you need to go to company menu then click on select BUSY model option to change it to standard model.
I entered my password in all caps but it's not working. Should it be all lowercase?
You should enter your password while opening the company in BUSY as you have created either in capital letters or small letters.
What is the process to switch off and restart a company profile on the software?
To switch off and restart a company profile on the software, you need to close the company and then open it again.
How quickly does your support team resolve portal access issues like unable to login?
BUSY does not provide any specific information about how much time will it take to resolve issues like unable to login company.
How do I access the new company after it has been created?
To access company after creation you can click on Open company option in company menu and can see
the company in list.
Why is the BUSY showing another data in list of company?
If BUSY showing wrong data then make sure that data directory is correct and data exist the that folder that you required
If I restart my computer, will BUSY still work or do I need to re-enter my login details?
If you restart you system all application will be closed to need to again open BUSY and login with user cerendentials
Why are my two companies not visible in the software?
If your company is not showing in list then check the data path and company folder is present in mentioned path.