Frequently Asked
Questions

Q: The software is not reflecting a newly added customer/item/entry. What should I do to sync and update it?

If the existing item master/customer name/entry is not reflecting in BUSY data after a software update, consider checking the following aspects: 1.Confirm that you did not delete the specific master or entry. 2.Restore the latest backup with specify No for overwrite option. 3.Verify the financial year that is currently open in the data.

Q: My company file won't open in BUSY. It says there is a kb file being created. What does this mean and how can I resolve it?

One possible solution to fix a BUSY file not opening with 0kb file creation is to restore a backup of the file from a previous date or version. It is also recommended to check for any errors or issues with the software or system, and to ensure that the file is not corrupted or damaged.

Q: How can I prevent vouchers from going missing in BUSY in the future? Are there any best practices to follow?

To prevent vouchers from going missing in BUSY in the future, it is recommended to regularly take backups of the company data and to ensure that the voucher numbering is properly configured and not getting changed automatically. Additionally, it is important to raise a complaint regarding any missing or incorrect voucher details in the portal.

Q: How can I restore or recover deleted data in BUSY

Data cannot be recovered once it is deleted in your system. In that case, if you have the BUSY Agent Google Drive backup, you can easily restore your data. Otherwise, you can seek help from the BUSY Support team by sending a data file of your company to support@busy.in or by reaching out to 8282828282.

Q: What should I do if my company was removed and a new one added automatically in BUSY? Will I have to enter all data again manually?

If your company does not appear in the company list, take the steps below. Step 1: Restart the computer. Step 2: Check BUSY Data Directions Step 3: If the data directory does not exit, then restore your data from the backup folder. Step 4: If you have no backup, then create a new company and re-enter all transactions.

Q: I need to refresh my data to reflect the latest changes. What functions in the software can help with this?

Below are common methods and functions you can use in software applications to refresh data: Step 1: take backup and reindex the data . Step 2 :If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).

Q: Why is the rewrite process taking so long, and can I check the vouchers once it is completed?

Rewrite Books refers to re-entering transactions in the books of account. Rewriting of books performs re-entry in books according to the changes made and rebuilds the data thats why Rewrite books take time. you can check the vouchers to ensure that they have been updated correctly Note - Please take latest backup before run rewrite books

Q: Some of the sales invoices that I generated last month are missing in BUSY. Why is this happening?

If you can't find the sales invoices you created last month in BUSY, there are a few possible reasons for this, like a software issue, accidentally deleted by someone, or data corruption. To solve this problem, it's best to contact BUSY's support team. They can help you locate and recover the missing invoices.

Q: Data Clashed with Other Voucher

To solve this issue follow below steps : Step 1. Go to Control Panel, switch its view to Large icon or Small icons, then find Sync Center and click it to open. Step 2. Click Manage offline files, then you will access the Offline Files window, it allows you to enable or disable offline files.

Q: The BUSY appllication crashed while I was working on an invoice. Is there a way to recover or restore the invoice that I was working on?

If the BUSY crashes while you're making an invoice, whether you can recover the invoice depends on when the error happened. If the error occurred after you saved the invoice, you can recover it. But if the error occurred before you saved it, you won't be able to recover the invoice

Find Solutions to Common Issues Related to data-specific - data lost corruption

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The software is not reflecting a newly added customer/item/entry. What should I do to sync and update it?

If the existing item master/customer name/entry is not reflecting in BUSY data after a software update, consider checking the following aspects: 
 1.Confirm that you did not delete the specific master or entry. 
 2.Restore the latest backup with specify No for overwrite option. 
 3.Verify the financial year that is currently open in the data.

My company file won't open in BUSY. It says there is a kb file being created. What does this mean and how can I resolve it?

One possible solution to fix a BUSY file not opening with 0kb file creation is to restore a backup of the file from a previous date or version. It is also recommended to check for any errors or issues with the software or system, and to ensure that the file is not corrupted or damaged.

How can I prevent vouchers from going missing in BUSY in the future? Are there any best practices to follow?

To prevent vouchers from going missing in BUSY in the future, it is recommended to regularly take backups of the company data and to ensure that the voucher numbering is properly configured and not getting changed automatically. Additionally, it is important to raise a complaint regarding any missing or incorrect voucher details in the portal.

How can I restore or recover deleted data in BUSY

Data cannot be recovered once it is deleted in your system. In that case, if you have the BUSY Agent Google Drive backup, you can easily restore your data. Otherwise, you can seek help from the BUSY Support team by sending a data file of your company to support@busy.in or by reaching out to 8282828282.

What should I do if my company was removed and a new one added automatically in BUSY? Will I have to enter all data again manually?

If your company does not appear in the company list, take the steps below.
Step 1: Restart the computer.
Step 2: Check BUSY Data Directions
Step 3: If the data directory does not exit, then restore your data from the backup folder.
Step 4: If you have no backup, then create a new company and re-enter all transactions.

I need to refresh my data to reflect the latest changes. What functions in the software can help with this?

Below are common methods and functions you can use in software applications to refresh data:
 Step 1: take backup and reindex the data . 
 Step 2 :If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).

Why is the rewrite process taking so long, and can I check the vouchers once it is completed?

Rewrite Books refers to re-entering transactions in the books of account. Rewriting of books performs re-entry in books according to the changes made and rebuilds the data thats why Rewrite books take time.
you can check the vouchers to ensure that they have been updated correctly
Note - Please take latest backup before run rewrite books

Some of the sales invoices that I generated last month are missing in BUSY. Why is this happening?

If you can't find the sales invoices you created last month in BUSY, there are a few possible reasons for this, like a software issue, accidentally deleted by someone, or data corruption. To solve this problem, it's best to contact BUSY's support team. They can help you locate and recover the missing invoices.

Data Clashed with Other Voucher

To solve this issue follow below steps :
Step 1. Go to Control Panel, switch its view to Large icon or Small icons, then find Sync Center and click it to open.
Step 2. Click Manage offline files, then you will access the Offline Files window, it allows you to enable or disable offline files.

The BUSY appllication crashed while I was working on an invoice. Is there a way to recover or restore the invoice that I was working on?

If the BUSY crashes while you're making an invoice, whether you can recover the invoice depends on when the error happened. If the error occurred after you saved the invoice, you can recover it. But if the error occurred before you saved it, you won't be able to recover the invoice

Frequently AskedQuestions