Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - data lost corruption
How can I transfer or open data from a pen drive in BUSY? Is there a specific process?
To transfer or access data from a pen drive in BUSY, you can do the following:
Step 1: Plug your pen drive into your computer.
Step 2: Copy your data folder to the pen drive.
Step 3: Start BUSY.
Step 4: In the Company Menu, select "Set data directory" and provide the path to your data on the pen drive.
Step 5: Now, you can open your company and work with your data.
Please note that it's not recommended to regularly use a pen drive for your data. It's better to use an external hard drive for more reliable and secure data storage.
Why am I not able to see the entries I have made in the software? The entries seem to disappear.
There could be several reasons why you are not able to see the entries you have made in the software and they seem to disappear.
1:It could be due to incorrect credit/debit entries,
2:changes in voucher groups, or a bug in the software.
3:It is recommended to check for any errors in the entries, to check incomplete voucher list from house keeping option before proceeding make sure you have a latest backup.
4:consider upgrading to the latest version of the software to resolve any bugs.
5:Check for pending vouchers awaiting approval, Approve those vouchers, and they should appear automatically.
How to fix issue in restore?
If you face an issue while restoring data, see the following steps:
Step 1:Open the backup folder and unzip the data folder.
Step 2: Rename the data folder to COMP0001.
Step 3: Copy the data folder in the BUSY data directory.
If you are using SQL data, proceed to the next step.
Step 1: Open BUSY and go to the open company option.
Step 2: Note all Comp files
Step 3: Now open SQL Management Studio.
Step 4: Check the comp file to see if you find any other comp folders.
which does not exist in the company list.
Step 5: After detaching the file, the backup issue will be resolved.
Could a BUSY crash lead to data loss? How can I prevent crashes in the future?
Yes, A BUSY's crash can lead to data loss. To prevent crashes in the future, you can take the following steps:
Step 1: Update BUSY to the latest version.
Step 2: Prevent your System / Laptop from shutting down automatically, which can corrupt your data.
Step 3: Close any unnecessary background applications and processes.
Step 4: Protect your computer from malware and viruses by using a trusted antivirus software.
Step 5: Check that your computer meets the minimum system requirements for BUSY.
Step 6: Backup your data regularly to an external storage device or Google Drive.
BUSY crashed suddenly and I lost some data. How can I recover it?
In case of sudden system crash we recommend you to restore the BUSY backup data if you have any recent backup if you don't have any backup, it may not be possible to recover the lost data .
To restore backup data follow the below given steps:
Step 1: Click on Company menu and then select Restore data
Step 2: Give the backup data path
Step 3: Click on Ok or Press F2
Step 4: A popup will appear for overwrite Select No.
Note :For BUSY data we recommend you to take backup on daily basis,and restore it as per the requirement
How to retrieve data from a broken laptop?
To retrieve data from a broken laptop, you can try the following steps:
1. Remove the hard drive from the broken laptop.
2. Connect the hard drive to another computer using a USB adapter or an external hard drive enclosure.
3. Access the files and folders on the broken laptop's hard drive from the computer you connected it to.
4. Copy and transfer the desired data to a backup location, such as an external hard drive or cloud storage.
If you are not comfortable doing this yourself, you can seek assistance from a professional data recovery service.
The voucher I saved earlier is automatically getting deleted. Why does this happen and how can I prevent it?
If you have saved vouchers but now they are automatically getting deleted please follow these steps:
Step 1: Make sure you have properly save those vouchers
Step 2: Dont give your data access to any unauthorised person whom you dont trust
Step 3: Ensure that you are taking backup of your data on daily basis
Step 4: Make sure audit trail feature is enabled in your company so it will help you to record your activity such as creating,modifying or deleting a invoice
Step 5: make sure you are using latest release of BUSY software
My BUSY data was lost/deleted. How can I recover or restore it?
If you have lost or deleted your BUSY data, you can try the following methods to restore it:
Method 1: Restore a backup file if you have one. You can use the Restore Data option in BUSY to restore your data from a backup file.
Method 2: Check your system’s other drives if there is any data file.
Method 3: Check your Google Drive if you have taken a backup there. You can download from there and restore in BUSY.
Method 4: If your hard disk is corrupted, contact a hardware expert to retrieve the data from the hard disk.
How can I troubleshoot missing reports, masters, or configurations in BUSY?
Here's a step-by-step guide to help you identify and resolve these issues:
Step 1: Check User Permissions:
Step 2: Verify Data Entry
Step 3: When generating reports, ensure that the date range is set correctly.
Step 4: Check for missing masters can result in incomplete reports.
Step 5: Reindex and Rewrite the database from house keeping menu . Step 6 : Check the audit logs to see if changes were made that could affect the availability of reports, masters, or configurations.
Step 7: If data loss occurs, you can restore from a previous backup.
My BUSY data appears corrupted after a server error. How can I restore or re-index the data?
Restore /Reindex Data: To restore data in BUSY follow these steps:
Step 1: Open BUSYand select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
Step 4: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
