Frequently Asked
Questions

Q: Can I modify the transporter after it has been created?

If you have created a transporter in BUSY then you cannot modify the transporter name but you will able to modify the other details related to particular transporter like transporter GSTIN, address, place, pin code, etc.

Q: Why am I not able to remove the Local % and % GST rates in BUSY? It says they are in use but I don't use them.

You can delete your Sale / Purchase type of Local 18% and 28%, but if they used in any voucher then you can't and it also show where is used when try to deleting it.

Q: Some of my models/customers don't have EMI numbers in BUSY. How can I delete those models/customers?

To delete models/customers without EMI numbers in BUSY, go to the 'List' or 'Modify' option and select the model/customer you want to delete. Then, click on the 'Delete' option to remove them from your records.

Q: How can I delete a payment entry with a specific voucher number?

To delete a payment entry with a specific voucher number in BUSY, you can open the voucher and click on the delete button. Alternatively, you can use the F8 shortcut key to delete the voucher.

Q: Why am i unable to delete the salary accouting voucher in BUSY?

If the salary accounting voucher automatically posted through salary calculation voucher then you can not delete that. In that case you have to delete salary calculation voucher then the accouting voucher will be delete automatically.

Q: I want to delete an incorrect ledger account. Is it safe to do so?

If you have a latest backup of your data then yes, it is safe to delete an incorrect ledger account master in BUSY. But you can unable to delete the unused account master only.

Q: Why is a party that I deleted still showing up in my account?

If you have deleted a party in BUSY and it is still showing up then might be that was not deleted properly. If transaction exist with that party then you can not delete that.

Q: I accidentally deleted an invoice/bill in BUSY. Is there any way to recover it?

If the invoice or bill in BUSY has been deleted then there is no option to undo the process. Further you need to re enter the invoice manually or can restore the backup.

Q: Why am I getting an error when I try to remove an item? What steps should I take?

Please provide more details as what error you are getting when deleting an item in BUSY. However if the item is used in any transaction then you can not delete that item.

Q: I made an entry but it got deleted. How do I recover or restore a deleted entry?

Once an entry is deleted in BUSY, it cannot be restored. However, if the entry was cancelled, it can be recovered. Otherwise, the only option is to manually re-enter the deleted entry.

Find Solutions to Common Issues Related to data-specific - deletion master voucher

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Can I modify the transporter after it has been created?

If you have created a transporter in BUSY then you cannot modify the transporter name but you will able to modify the other details related to particular transporter like transporter GSTIN, address, place, pin code, etc.

Why am I not able to remove the Local % and % GST rates in BUSY? It says they are in use but I don't use them.

You can delete your Sale / Purchase type of Local 18% and 28%, but if they used in any voucher then you can't and it also show where is used when try to deleting it.

Some of my models/customers don't have EMI numbers in BUSY. How can I delete those models/customers?

To delete models/customers without EMI numbers in BUSY, go to the 'List' or 'Modify' option and select the model/customer you want to delete. Then, click on the 'Delete' option to remove them from your records.

How can I delete a payment entry with a specific voucher number?

To delete a payment entry with a specific voucher number in BUSY, you can open the voucher and click on the delete button. Alternatively, you can use the F8 shortcut key to delete the voucher.

Why am i unable to delete the salary accouting voucher in BUSY?

If the salary accounting voucher automatically posted through salary calculation voucher then you can not delete that. In that case you have to delete salary calculation voucher then the accouting voucher will be delete automatically.

I want to delete an incorrect ledger account. Is it safe to do so?

If you have a latest backup of your data then yes, it is safe to delete an incorrect ledger account master in BUSY. But you can unable to delete the unused account master only.

Why is a party that I deleted still showing up in my account?

If you have deleted a party in BUSY and it is still showing up then might be that was not deleted properly. If transaction exist with that party then you can not delete that.

I accidentally deleted an invoice/bill in BUSY. Is there any way to recover it?

If the invoice or bill in BUSY has been deleted then there is no option to undo the process. Further you need to re enter the invoice manually or can restore the backup.

Why am I getting an error when I try to remove an item? What steps should I take?

Please provide more details as what error you are getting when deleting an item in BUSY. However if the item is used in any transaction then you can not delete that item.

I made an entry but it got deleted. How do I recover or restore a deleted entry?

Once an entry is deleted in BUSY, it cannot be restored. However, if the entry was cancelled, it can be recovered. Otherwise, the only option is to manually re-enter the deleted entry.

Frequently AskedQuestions