Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - password reset
How do I reset my password for the software?
If you forgot your password and want to reset password for your company in BUSY so there are some aspects and those are:
1. If you have forgot password of Sub User then You can Recreate Password of sub user by Login from Super User and to do the same need to follow some steps and those are:
Step 1: Go to Administration and Select the option User
Step 2: After Select the option User click on Modify option and select the Concerned User name and you could be able to see name and recreate password.
2. If You have Forgot Super User password then You need to send your Data at our end on the mail id-support@busy.in with all your details like Name, contact no, your BUSY License no.and your company name,then we will revert you back within 24-48 Hours after reset password.
How can I ensure my password works every time?
To ensure your password works every time in BUSY below are the steps to follow:-
Step 1: You should verify that you are entering the correct password.
Step 2: Open the control panel select Region click on Administrative then change the system locale option and make sure "Beta: Use Unicode UTF-8 for world wise language support" should be unticked if it's ticked so untick the same and restart the system.
Step 3: If mentioning the correct password but still show an Invalid password It might be possible that you forgot the password so to retrieve the admin password you have to send your data to us at support@busy.in and we will retrieve your password and send data on mail within 48 hours.
What should I do if I have filled in the correct password but still face issues?
If You have mentioned the correct password but are still unable to log in so below are the possibilities:-
Step 1: Open the control panel select Region click on Administrative then change the system locale option and make sure "Beta: Use Unicode UTF-8 for world wise language support" should be unticked if it's ticked so untick the same and restart the system.
Step 2: If mentioning the correct password but still show an Invalid password It might be possible that you forgot the password so to retrieve the admin password you have to send your data to us at support@busy.in and we will retrieve your password and send data on mail within 48 hours.
How to reset the company login credentials?
If you are aware of your login credentials and want to reset or change the username and password, follow these steps:
Step 1: Login your Company.
Step 2: Go to administration and click on the user option.
Step 3: Now, Click on the modify tab and select the user master.
Step 4: Finally, change the username and password accordingly and save the master.
If you forget your login credentials, you must share your data backup via email to support@busy.in. The email should be sent from your registered mail ID for verification and assistance. After the password recovery process, you will receive the data on your registered email ID.
Why is my password being shown as incorrect?
The password showing wrong due to multiple reason you have to follow these steps for checking this:
step 1: Make sure you have entered correct password
step 2: Make sure number lock has been on if in password any numeric key
step 3: Check your system regional setting make sure you have taken English united kingdom or english united states
step 4: Chek date and time and make sure in time zone take chennai,kolkata,mumbai and new delhi
step 5: If still show wrong password you have to send data on our mail id support@busy.in with your license detail
step 6: Our concern team will reset your password and send data to you.
I already have a company user ID but am unable to log in company. What should I do?
Step1: Ask if the company is data running on other system BUSY, and now running on this system
Step2: Go to control panel setting, find region options
Step3: Select the format united kingdom
Step4: Administrative language select united states
Step5: Save the setting and restart the system
Step6: still no login in company, if user id password forgot
Step7: told party send company data by mail to us on support@busy.in
Step8: Provide with your detail firm name, contact person, mobile no, and series no
It may take 24 working hours to restart the password and send data you on mail.
I forgot my login credentials. How can I reset my password/username?
To reset your password if you cannot log in to your company in BUSY, please follow these steps:
Step 1: If you want to reset Sub-user password then first login your company with super user(Admin user) and go to Administration tab and click on users.
Step 2: Click on modify and select the user of which you want to reset password and can change it and save.
Step 3: If you want to reset Super user (Admin user) password then you need to mail to your data to us on support@busy.in along with company's letterhead and BUSY Serial No.
I am unable to login to BUSY. It says invalid username or password. What should I do?
If you unable to login your company show invalid login credentials, you can follow these steps to reset them:
Step 1: If you want to reset Sub-user password then first login your company with super user(Admin user) and go to Administration tab and click on users.
Step 2: Click on modify and select the user of which you want to reset password and can change it and save.
Step 3: If you want to reset Super user (Admin user) password then you need to mail to your data to us on support@busy.in along with company's letterhead and BUSY Serial No.
While login into the company showing an Invalid password in BUSY what should I do?
If you are experiencing an issue while login into the company as showing an Invalid password,
follow the steps below to correct it:
Step 1: Ensure that the password you are entering is correct.
Step 2: Open the Control Panel and then navigate to the "Region" settings.
Click on the "Administrative" tab and select the "Change system locale" option.
Step 3: Untick the "Beta: Use Unicode UTF-8 for worldwide language support" option and restart
the system.
Step 4: If the issue persists then you have to share data with us at support@busy.in then we will
send your data after resetting the password on your mail within 48 hours.
How can I reset my password if I am having trouble logging into BUSY?
To reset your password if you unable to login into your company in BUSY, please follow these steps:
Step 1: If you want to reset Sub-user password then first login your company with super user(Admin user) and go to Administration tab and click on users.
Step 2: Click on modify and select the user of which you want to reset password and can change it and save.
Step 3: If you want to reset Super user (Admin user) password then you need to mail to your data to us on support@busy.in along with company's letterhead and BUSY Serial No.
