Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database
Runtime Error ‘7’ Could not create compressed file - Permission Denied at the time of backup and restore.
Runtime Error 7, "Could not create compressed file - Permission Denied," typically occurs when an application or process does not have the necessary permissions to create a compressed file or write to a specific location. To resolve this error, follow these steps:
Step 1: Check File/Folder Permissions: Ensure that the target location where the compressed file is supposed to be created has the appropriate permissions for writing. Check the permissions of the folder where the file needs to be created and ensure that the user account running the application has the necessary write permissions.
Step 2: Free Up Disk Space: Ensure that there is enough free disk space available in the target location to create the compressed file. If the disk is almost full, the application may encounter permission issues while writing the file.
Step 3: if not resolved in step 2 then 'Rewrite Book'. After logging in to the company, navigate to 'Housekeeping' and select 'Rewrite Book.' This action may help solve the problem.
Step 4: If the issue continues to persist after Step 3, you are required to send the data to us at support@busy.in for further assistance.
What steps should I take to fix errors when generating reports in BUSY?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How do I fix errors while generating reports in BUSY?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Why am I getting an error message when trying to perform a specific function in BUSY?
If you are getting an error message when trying to perform a specific function then update BUSY with full setups
using the steps provided below
Step 1. Take backup of your data and copy data folder from your drive and paste in some other location.
Step 2. Then click on start button on your desktop then search control panel.
Step 3. Now Open control Panel then search Program and Feature option.
Step 4. Now Open Program and Feature option then uninstall all BUSY setups and patch files.
Step 5. After uninstallation delete the BUSYwin folder from its installation location.
Step 6. Now Open Google Chorme and type www.busy.in
Step 7. Then Click on Resources menu and click on download section.
Step 8. Download the current version of BUSY 21 9.5 then extract the setup from winrar applicaiton.
Step 9. Then run then current BUSY setup and install the setup in your computer.
Step 10. Now open your company and check the same.
We do not recommend reinstalling the old setup or rolling back your data. This process could potentially
corrupt your data.
How to resolved printing error while taking print?
Resolving printing errors while taking print in BUSY involves checking various aspects. Here are simplified steps you can follow:
Step 1: Check Printer Connection: Ensure that the printer is properly connected to the computer, and the necessary cables are securely plugged in.
Step 2: Printer Power and Paper: VeriFinancial Year that the printer is powered on and has enough paper.
Step 3: Check the printer queue to ensure there are no pending or failed print jobs.
Step 4: Ensure that you have the latest printer drivers installed. Visit the printer manufacturer's website to download and install the most recent drivers.
Step 5: Printer Default Setting: Make sure the printer you intend to use is set as the default printer in your system settings.
Step 6: Paper Size and Type: Ensure that the paper size and type selected in BUSY match the settings on your physical printer.
Step 7: Restart Printer and Computer: Restart both the printer and the computer to refresh the connections and settings.
Step 8: Also check BUSY Latest Release & install.
Step 9:If the problem continues, reach out to your IT department for further assistance.
I am getting error messages in BUSY but unable to diagnose the problem. How can I get help troubleshooting errors?
If you find that you are unable to perform specific tasks in BUSY, you can take a series of troubleshooting steps to identify and resolve the issue. Here's a step-by-step guide on what to do:
Step 1 : Verify that you have the necessary user permissions to perform the task in question.
Step 2 : Consult the user manual, help documentation, or user guides provided by BUSY
Step 3 :If you encounter error messages while attempting the task, take note of the error message and any error codes provided.
Step 4 : Ensure that your computer has a stable and active internet connection, especially if the task involves online features or cloud-based functionality.
Step 5 : If you have followed the above steps and still cannot perform the task, consider reaching out to BUSY's customer support for assistance. They can provide specialized assistance and guidance tailored to your specific problem.you can reach out to us on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
When I try to save sale transaction it says it s giving RTE , how can I fix this?
If your company is not opening and showing error, you can follow these steps to resolve the issue:
Step 1: First take tha latest backup of your company.
Step 2: Go to Housekeeping menu and select the Reindex Databases option.
Step 3: Run the process and check the issue is resovle or not. If issue is not resolve, Remove the junk characters and Incomplete vouchers and try again.
Step 4: Ensure no any lockes file is created in COMP000x folder. If they are, delete all lockes files and check issue resolve or not.
Step 5: Run BUSY in administrator mode. Set compatibility, down UAC, change region setting UK and US, and give everyone rights to BUSY.
Step 6: Ensure you are using latest BUSY update. If not, Update your BUSY in latest version.
Step 7: If the issue persists, contact customer support for further assistance.
Note : Ensure you have latest backup before performing any housekeeping option in BUSY. and you have upgrade your BUSY in latest version. You should also take a daily backup to prevent any data loss.
Some exclusive operation is being run in this company. Please login after some time
The error message "Some exclusive operation is being run in this company. Please login after some time" typically occurs in multi-user environments when a critical operation is being performed that requires exclusive access to the company's data. This could be a database maintenance task, database backup, or some other process that needs to be completed without interference from other users.
If error message show Some exclusive operation is being run in this company. Please login after some time follow the below steps:
Step 1: Exclusive Access: Make sure that the database is not already open exclusively by another user or application. Only one user
can open an Access database in exclusive mode at a time. If someone else has exclusive access, wait until they close it before
trying to access the database.
Step 2: Anti-virus/Firewall: Temporarily disable any antivirus or firewall software to see if they are causing the locking issue.
Sometimes, these security programs can interfere with database access.
Step 3: Restart the system to release the temporary lock on the Access database if any.
The log file in BUSY is not providing detailed information when there are errors. How can I access more comprehensive logs?
If the BUSY log file doesn't show enough information when there are errors, here's how to access more detailed logs:
Step 1: Open your company in the software. Then, press the keys Alt + Ctrl + Shift + Q. This will open the query log, which has more details about what's going wrong. You can filter it to see what you need.
Step 2: You can also press Alt + Ctrl + Shift + L to access the event log. This log shows a history of what's been happening in the software. You can filter it by dates to find the information you're looking for.
Step 3: Check in the folder where you installed BUSY software. There, you should find a file called QueryLog.txt This file contains detailed information about the software's actions and can help you understand errors.
Step 4: If you still can't find the information you need, you can contact BUSY support at support@busy.in. They can help you further.
How do I resolve application crashes when adding items to invoices in BUSY?
If you are facing a problem where BUSY Software Crashed and Close while entering items in invoice then please follow the given steps:
Step 1: Open BUSY Software
Step 2: Go to Comapny Menu
Step 3: Click on Backup data
Step 4: Select the company and then mention username and password
Step 5: Specify path for taking backup then select Single or All Financial year then click on Ok button, it will take few seconds to take backup
Step 6: After successful backup, Click on Open company
Step 7: Select the comapny and mention login username and password
Step 8: Go to Housekeeping Menu
Step 9: Click on Reinedex database
Step 10: You Can select the 2 option i.e You can proceed as i have latest backup then click on Ok Button
Step 11: you will get a popup window I.e Proceeding to reindex Database for the Company then Click on Ok Button
Step 12: you will get a confirmation message of Successful Reindex Database
