Frequently Asked Questions

Please provide the additional details about the error code showing while adding the voucher. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by adding the voucher.

Please provide the additional details about the error code showing while adding the voucher. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by adding the voucher.

Please provide the additional details about the error code showing while login into BUSY. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by login BUSY again.

Please provide the additional details about the error code showing while login into BUSY. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by login BUSY again.

If you are facing RTE 3343 please follow these steps to solve this issue:
Step 1: Take a backup of your data
Step 2: Then open your company in BUSY
Step 3: Then click on reindex databases and run it for all financial years
Step 4: After that open your company and check
Step 5: Make sure you have the latest version of BUSY software

If you are getting run time error 5 while working in company so you need to follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Open the BUSY then click on company menu
Step 3: Choose reindex data base then select the company in which you are getting error.
Step 4: Click on OK then complete the process.

Please provide the additional details about the error code showing while opening ledger report. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

If you are facing run times error 5 at ledger opening in BUSY, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Open the comapny then go to housekeeping section.
Step 3: Click on reindex database then select you can proceed as i have the latest backup.
Step 4: Click on ok tab and let the process complete.

To solve the .ocx error file not found follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then note the file name and path of the file and copy paste that file from your PC to the end user PC in the same path.
Step 3: Then register that file with command line regsvr32 then reinstall BUSY.

To resolve RTE 3078 error in BUSY, follow these steps:
Take a backup of BUSY data.
After ensuring the backup, log in to the Company, go to the Housekeeping Menu, and run Rewrites Books.
If any issues occur during this process, contact your BUSY channel partner or send data via email to supportatBUSYdotin. Keep in mind that support for this is chargeable.