Frequently Asked Questions

Please provide error code or error message which is showing while adding voucher.Further you can try these steps to resolve the Gst reports error.
Step 1: Take a latest backup of the data.
Step 2: Go to houskeeping menu and then select reindex database option.
Step 3: Then run the reindex process and after completion of the process try reopening it.

To resolve the error of RTE 286 exception detected while running BUSY follow below steps:
Step 1: Firstly you need to take the latest backup of the current data.
Step 2: You need to open the previous backup of the data.
Step 3: Then Copy the db1 file from the older backup and copy replace it with the current backup.

Please provide error code or error message which is showing while generating IGST invoice. Further you can try these steps to resolve error.
Step 1: Take a latest backup of the data.
Step 2: Go to houskeeping menu and then select reindex database option.
Step 3: Then run the reindex process and after completion of the process try reopening it.

If you are getting any errors while feeding entries, see the following steps to resolve the issue.
Step 1: Take a backup of your BUSY data.
Step 2: Go to the company menu.
Step 3: Select Reindex Databases
Step 4: Select the company and tick the option You Can Proced. I already have a backup.
Step 5: Reindex all financial years

If showing RTE 65800 automation error while saving the purchase voucher follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to housekeeping menu then select reindex database option if still faces the same problem then run rewrite books option.
Step 3: After completion of the process then again check by saving purchase voucher.

Please provide error code or error message which is showing while generating invoice. Further you can try these steps to resolve error.
Step 1: Take a latest backup of the data.
Step 2: Go to houskeeping menu and then select reindex database option.
Step 3: Then run the reindex process and after completion of the process try reopening it.

If you encounter an RTE-457 error when opening BUSY on a client PC, follow these steps: 
Step 1: Re-Index the database
Step 2: Check and configure the Control panel Date, Time and Region settings 
Step 3: Untick on Beta: Unicode UTF-8 for worldwide language support option
Step 3: Restart the Computer 
Step 4: Send backup data to support@busy.in

Please provide the additional details about the issues or error message. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

Please provide additional details about the query like in which report opening error is showing and the error message. Further you can follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to housekeeping menu and select reindex database option.
Step 3: After completion of the process check report again by opening the report.

To resolve the RTE 93 while drop down list is opened and pressed special character key is pressed.
Step 1: Take a latest backup of the data.
Step 2: Then Go to housekeeping menu then select reindex database option.
Step 3: If still same problem then check by update BUSY to the latest release and then check again.