Frequently Asked Questions

If after upgrading, the new version data does not open properly, follow the following steps:
Step 1: Login to the company
Step 2: Go to the Housekeeping Menu.
Step 3: Click on the last option.Apply the data patch.
Step 4: Spocify Patch No. DB1
Step 5: Click on OK and relogin. The company issue will be resolved.

To resolve the RTE 3078 the microsoft database cannot find the input table & configured make it while adding the voucher follow below steps:
Step 1: Take the latest backup of your data.
Step 2: Open the company then go to housekeeping section.
Step 3: Click on reindex database and check after completing the process.

To reolve the RTE 457 you need to clear your all offline mail and sms and can follow some steps to reolve the error :
Step 1: Take the backup of your company.
Step 2: Now click on Configuration and then click Utility.
Step 3: Now click on Offline Email sms and then clear all.

To resolve the RTE 326 cannot find ss logo at the time of opening BUSY follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then remove and reinstall the setup in other drive and if want to install in same drive then first delete the system folder then install.

If showing RTE 3265 while opening an company in BUSY, then you need to open that company in any lower version of BUSY (If have) and check if it is opening or not. Otherwise you have share your data to us on support@busy.in or you can contact to your authorized channel partner.

If you encounter an RTE-420 error when opening BUSY on a client PC, follow these steps: 
Step 1: Re-Index the data from externally and Internally
Step 2: Restore the recent BUSY Backup to resolve the issue quickly
Step 3: Find the old backup and replace the db1 file
Step 4: Send backup data to support@busy.in

If RTE 54 show at the time of rewrite books it seems that your data have corruption so you need to contact to your channel partner of BUSY or send your data to us on support@busy.in.
Note: Make sure before running reindex or rewrite books you should have latest backup of the data.

If showing run time error 5 while saving a payment voucher in BUSY, you need to follow these steps to fix this:
Step 1: Take latest backup of your company.
Step 2: Open your company then go to housekeeping menu.
Step 3: Select reindex database option then run that process and check after complete it.

To resolve the issue of RTE 3218 while opening BUSY follow below step:
Step 1: Disable antivirus or remove BUSY from antivirus properties.
Step 2: Set compatibility, drag uac down and set region as united kingdom then restart pc.
Step 3: If still same problem then you can take latest backup and remove reinstall BUSY.

If there is any issue in opening Balance sheet in new year, please follow the given steps
 Step 1 Take backup of your data running in BUSY software
 Step 2 Open company and go on house keeping
 Step 3 Click on reindex databases
 Step 4 Open balance sheet and check now