Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database
RTE Generic (BUSY Application Related)
To troubleshoot user access and permissions issues in BUSY, you can follow these steps:
1. Check User Roles: Ensure that the user has been assigned the correct role with the necessary permissions. You can modify user roles in the User Management section.
2. Verify User Permissions: Double-check the specific permissions assigned to the user. Make sure they have the required access to the features and modules they need.
3. Reset User Password: If the user is unable to log in, try resetting their password. You can do this by going to the User Management section and selecting the user. Then, choose the option to reset the password.
4. Review User Entitlements: Confirm that the user has the appropriate entitlements assigned to them. Entitlements determine the level of access a user has within the software.
5. Check Error Messages: If there are any error messages related to user access or permissions, note them down and search for solutions in the BUSY documentation or contact customer support for assistance.
By following these troubleshooting steps, you should be able to resolve most user access and permissions issues in BUSY.
Troubleshooting errors with report generation in BUSY?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I'm encountering errors when trying to generate reports in BUSY. How can I troubleshoot and generate accurate reports?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Some of my data seems corrupted. How can I restore or repair it?
If you are getting error while generating financial reports or showing incorrect balance in BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I fix errors preventing the generation of reports in BUSY?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How to identify and fix errors causing incorrect financial report balances?
If you are getting error while generating financial reports or showing incorrect balance in BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I resolve errors when generating reports in BUSY?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I fix errors when generating BUSY reports?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I troubleshoot errors when running reports in BUSY?
To troubleshoot errors when running reports in BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Runtime Error ‘7’ Could not create compressed file - Permission Denied at the time of backup and restore.
Runtime Error 7, "Could not create compressed file - Permission Denied," typically occurs when an application or process does not have the necessary permissions to create a compressed file or write to a specific location. To resolve this error, follow these steps:
Step 1: Check File/Folder Permissions: Ensure that the target location where the compressed file is supposed to be created has the appropriate permissions for writing. Check the permissions of the folder where the file needs to be created and ensure that the user account running the application has the necessary write permissions.
Step 2: Free Up Disk Space: Ensure that there is enough free disk space available in the target location to create the compressed file. If the disk is almost full, the application may encounter permission issues while writing the file.
Step 3: if not resolved in step 2 then 'Rewrite Book'. After logging in to the company, navigate to 'Housekeeping' and select 'Rewrite Book.' This action may help solve the problem.
Step 4: If the issue continues to persist after Step 3, you are required to send the data to us at support@busy.in for further assistance.
