Frequently Asked
Questions

Find Solutions to Common Issues Related to features - digital signature

FAQs

My digital signature got revoked. How do I apply for a new one?

To apply for a new digital signature, you will need to contact the dealer or provider from whom you obtained the previous digital signature. They will guide you through the process of obtaining a new digital signature and assist you with the necessary steps to revoke the previous one.

How do I install the Digital Signature Certificate (DSC) for using BUSY?

Digital Signature use to print signature in invoices.
Follow Below Steps:
Click on
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & Options
Step 4:- General
Step 5:- Enable DSC option
Step 6:- Digital Signature Configuration
Step 7:- Select Vendor Name & certificate user id & Password
Step 8:- When Export invoice enable the option Apply Digital Signature

What is the procedure to insert the DSK in BUSY?

Digital Signature use to print signature in invoices.
Follow Below Steps:
Click on
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & Options
Step 4:- General
Step 5:- Enable DSC option
Step 6:- Digital Signature Configuration
Step 7:- Select Vendor Name & certificate user id & Password
Step 8:- When Export invoice enable the option Apply Digital Signature

How to export invoices with digital signature from BUSY?

Digital Signature use to print signature in invoices.
Follow Below Steps:
Click on
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & Options
Step 4:- General
Step 5:- Enable DSC option
Step 6:- Digital Signature Configuration
Step 7:- Select Vendor Name & certificate user id & Password
Step 8:- When Export invoice enable the option Apply Digital Signature

What is the difference between a Blockage and Webtel?

Blockedge and Webtel are companies offering digital signature software. To use their services, contact a dealer or solution partner, and it's chargeable. If you have an active BLS subscription, you can use BUSY as a digital signature software alternative without the need for Blockedge or Webtel.

What are the steps to update the add-in booter/configuration in BUSY to get my signatures working properly again?

To update the add-in booter/configuration in BUSY and get your signatures working properly again, you need to go to Administration, Configuration, Feature and Options, General Feature, and select Applied Digital Signature. Then, search in BUSY and there will be an automatic name of your signature.

How to change/update the digital signature applied to my invoices in BUSY?

To change Digital Signature
Follow Below Steps:
Click on
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & Options
Step 4:- General
Step 6:- Digital Signature Configuration
Step 7:- Select Vendor Name
Step 8:- Change the digital signature after reconnecting other DSC dongle
Step 8:- When Export invoice enable the option Apply Digital Signature

What benefits does using a digital signature provide in BUSY?

Using a digital signature in BUSY provides the benefit of guaranteeing the authenticity of documents, making them as authentic as handwritten signatures. Digitally signed documents can be exported in PDF format from BUSY, allowing for easy sharing via email or WhatsApp to the concerned parties.

What are some common mistakes that cause signature issues in BUSY PDF exports?

Some common mistakes that can cause signature issues in BUSY PDF exports include not attaching a valid DSC dongle to the computer's USB port, not enabling the option to apply a digital signature, and not properly configuring the settings for the digital signature placement.

I don't have the PIN for my digital signature dongle. What should I do?

If you don't have the PIN for your digital signature dongle, you should contact the provider or manufacturer of the dongle for assistance. They will be able to guide you on how to retrieve or reset the PIN for your specific dongle model.