Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
What versions of Windows and BUSY support digital signatures?
Windows 10 is the supported operating system for BUSY. The digital signature feature is available in BUSY 21 release 7.0 onwards.
What are the charges for configuring digital signature?
Digital Signature is a Third Party Service. we can configure in BUSY but for the charges
Have to contact the DSC Provider.
What is the best way to insert a digital signature in the exported Excel sheets?
You can use digital sign only on pdf document and after digitally sign you can send pdf file through mail
Do I need to update my software before installing the digital signature?
Yes, you need to update your software to at least BUSY 21 release 7.0 before installing the digital signature feature.
Where can I get a dongle for my digital signature certificate?
You can obtain a dongle for your digital signature certificate from a trusted vendor or provider of digital signature certificates.
How can I fix DSC related errors in BUSY?
Please provide more details as what error you are getting while apply digital signature on invoice & documents in BUSY?
How do I change the printer settings to fix the digital signature printing issue?
In BUSY, we can mention the Digital Signature Details. We recommend to contact the DSC provider for printer setting.
My digital signature certificate expired how do I renew it?
For Renew Digital Signature we need to contact the Digital Signature Provider from whom you have taken the services.
Where can I purchase a compatible digital signature dongle?
You can purchase a compatible digital signature dongle from authorized dealers or vendors who specialize in digital signature solutions.
Why does the digital signature show up when printing within BUSY but not when printing the exported PDF file?
Recommend:
Step 1: There should be Digital Signature Tool in his system.
Step 2: Can Contact to Digital Signature Person.