Frequently Asked
Questions

Q: I am getting an invalid password error when trying to use my digital signature. What should I do?

If you are getting an invalid password error when trying to use your digital signature, you can try below Steps: Step 1: Double check your Password/PIN which you entered. Step 2: Check can you able to login your DSC application with same Password/PIN. Step 3: Check .net framework 3.5 or above installed in your system. Step 4: Make sure single BUSY version installed in your system. If not then remove all old version and install latest version ( Make sure to take latest backup of your data). Step 5: Reinstall your DSC certificate from control panel.

Q: How can we shift digital signatue configuration from one system to another system

To change digital signature configuration from one system to another, please follow below steps: Step 1: Remove Digitala signature(DSC) from one system to another Step 2: Run the DSC installer Step 3: Open BUSY and go to the company for which you want to configure the digital signature. Step 4: Go to the Administration tab, Configuration, Feature Options, and then the General tab. Step 5: Enable the option "Apply Digital Signatures in Invoice Document", specify vendor name as BUSY Step 6: Mention Digital signature certificate and its password, click "Save". Step 7: Save the General Tab configuration also

Q: What should I do if the feature is set to yes but the sign is not appearing in BUSY Accounting software?

If the feature is set to yes but the sign is not appearing in BUSY , you should check if the DSC (Digital Signature Certificate) is properly configured and inserted into the system.Please follow below steps: Step 1: Connect DSC dongle with system Step 2: Enable digital signature feature fron General Tab Step 3 : Select Digital Signature Vendor Name BUSY and add DSC and password Step 4: Make Invoice and export in PDF will show with Digital Signature

Q: How can I save my digital signature properly in BUSY so it displays correctly on documents?

To save your digital signature properly in BUSY so it displays correctly on documents, you need to follow these steps: Step 1 : Connect your digital signature DSC dongle to the system. Step 2 : Open the document you want to sign in BUSY. Step 3 : Go to the Digital Signature tab and select your signature. Step 4 : Check the preferences to ensure that the signature preview is not shown, but only the export is enabled. Step 5 : Export the signed document as a PDF.

Q: I am facing problems in configuring digital signature, how can I resolve it?

For Digital Signature, Have to purchase from the DSC Provider. Pls Follow the Below Steps. Step 1: Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it . Step 2: Administration Step 3: Configuration Step 4: Features & Options Step 5: General Step 6: Enable the Digital Signature option Step 7: Click on Configuration Step 8: Select the Vendor Name Step 9: Specify the Certificate name & password. Step 10: During PDF print of voucher, Enable the option apply digital signature.

Q: My DSC authentication is taking too long in BUSY. How to speed it up?

To speed up DSC authentication in BUSY, you can try the following steps: 1. Ensure that your DSC token is properly connected to your computer. 2. Make sure that the DSC drivers are installed and up to date. 3. Check your internet connection to ensure it is stable and fast. 4. Close any unnecessary applications or processes running in the background. 5. Restart your computer and try the DSC authentication process again. If the issue persists, you may need to contact BUSY support for further assistance.

Q: I am trying to export the invoices in pdf but it shows error in signature verification. Why does this error occur and how can I fix it?

Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it. Step 2: Click on Administration Step 3: Then Configuration Step 4: Then Features and Options Step 5: Then General Step 6: Enable the Digital Signature option Step 7: Click on Configuration option Step 8: Select the Vendor Name Step 9: Specify the Certificate name & password. Step 10: During PDF print of voucher, Enable the option apply digital signature.

Q: How do I obtain and configure a digital signature for your software?

For Digital Signature, Have to purchase from DSC Provider. Pls Follow the Below Steps. Step 1: Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it. Step 2: Administration Step 3: Configuration Step 4: Features & Options Step 5: General Step 6: Enable the Digital Signature option Step 7: Click on Configuration Step 8: Select the Vendor Name Step 9: Specify the Certificate name & password. Step 10: During PDF print of voucher, Enable the option apply digital signature.

Q: What is the process of enabling digital signature in your software?

For Digital Signature, Have to purchase from DSC Provider. Pls Follow the Below Steps. Step 1: Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it. Step 2: Administration Step 3: Configuration Step 4: Features & Options Step 5: General Step 6: Enable the Digital Signature option Step 7: Click on Configuration Step 8: Select the Vendor Name Step 9: Specify the Certificate name & password. Step 10: During PDF print of voucher, Enable the option apply digital signature.

Q: What could cause disruption in signature on generated bills?

There could be several factors that could cause a disruption in the signature on generated bills. Some possible causes could include issues with the digital signature configuration, problems with the digital signature application or software, errors during the printing or saving process, or compatibility issues with the PDF viewer. It is recommended to check the digital signature settings, ensure that the digital signature application is properly installed and functioning, and verify the compatibility of the software and PDF viewer being used.

Find Solutions to Common Issues Related to features - digital signature

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am getting an invalid password error when trying to use my digital signature. What should I do?

If you are getting an invalid password error when trying to use your digital signature, you can try below Steps: 
Step 1: Double check your Password/PIN which you entered.
Step 2: Check can you able to login your DSC application with same Password/PIN.
Step 3: Check .net framework 3.5 or above installed in your system.
Step 4: Make sure single BUSY version installed in your system. If not then remove all old version and install latest version ( Make sure to take latest backup of your data).
Step 5: Reinstall your DSC certificate from control panel.

How can we shift digital signatue configuration from one system to another system

To change digital signature configuration from one system to another, please follow below steps:
Step 1: Remove Digitala signature(DSC) from one system to another
Step 2: Run the DSC installer
Step 3: Open BUSY and go to the company for which you want to configure the digital signature.
Step 4: Go to the Administration tab, Configuration, Feature Options, and then the General tab.
Step 5: Enable the option "Apply Digital Signatures in Invoice Document", specify vendor name as BUSY 
Step 6: Mention Digital signature certificate and its password, click "Save".
Step 7: Save the General Tab configuration also

What should I do if the feature is set to yes but the sign is not appearing in BUSY Accounting software?

If the feature is set to yes but the sign is not appearing in BUSY , you should check if the DSC (Digital Signature Certificate) is properly configured and inserted into the system.Please follow below steps:
Step 1:   Connect DSC dongle with system   
Step 2:   Enable  digital signature feature fron General Tab    
Step 3 :  Select Digital Signature Vendor Name  BUSY and add DSC  and password 
Step 4: Make Invoice and export in PDF will show with Digital Signature

How can I save my digital signature properly in BUSY so it displays correctly on documents?

To save your digital signature properly in BUSY so it displays correctly on documents, you need to follow these steps:
 Step 1 : Connect your digital signature DSC dongle to the system.
 Step 2 : Open the document you want to sign in BUSY.
 Step 3 : Go to the Digital Signature tab and select your signature.
 Step 4 : Check the preferences to ensure that the signature preview is not shown, but only the export is enabled.
 Step 5 : Export the signed document as a PDF.

I am facing problems in configuring digital signature, how can I resolve it?

For Digital Signature, Have to purchase from the DSC Provider. Pls Follow the Below Steps.
Step 1: Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it .
Step 2: Administration
Step 3: Configuration
Step 4: Features & Options
Step 5: General
Step 6: Enable the Digital Signature option
Step 7: Click on Configuration
Step 8: Select the Vendor Name
Step 9: Specify the Certificate name & password.
Step 10: During PDF print of voucher, Enable the option apply digital signature.

My DSC authentication is taking too long in BUSY. How to speed it up?

To speed up DSC authentication in BUSY, you can try the following steps: 1. Ensure that your DSC token is properly connected to your computer. 2. Make sure that the DSC drivers are installed and up to date. 3. Check your internet connection to ensure it is stable and fast. 4. Close any unnecessary applications or processes running in the background. 5. Restart your computer and try the DSC authentication process again. If the issue persists, you may need to contact BUSY support for further assistance.

I am trying to export the invoices in pdf but it shows error in signature verification. Why does this error occur and how can I fix it?

Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it.
 Step 2: Click on Administration
 Step 3: Then Configuration
 Step 4: Then Features and Options
 Step 5: Then General
 Step 6: Enable the Digital Signature option
 Step 7: Click on Configuration option
 Step 8: Select the Vendor Name
 Step 9: Specify the Certificate name & password.
 Step 10: During PDF print of voucher, Enable the option apply digital signature.

How do I obtain and configure a digital signature for your software?

For Digital Signature, Have to purchase from DSC Provider. Pls Follow the Below Steps.
Step 1: Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it.
Step 2: Administration
Step 3: Configuration
Step 4: Features & Options
Step 5: General
Step 6: Enable the Digital Signature option
Step 7: Click on Configuration
Step 8: Select the Vendor Name
Step 9: Specify the Certificate name & password.
Step 10: During PDF print of voucher, Enable the option apply digital signature.

What is the process of enabling digital signature in your software?

For Digital Signature, Have to purchase from DSC Provider. Pls Follow the Below Steps.
Step 1: Make sure in the system should have properly installed setup and DSC Tool. DSC dongle should connect on the system in which want to use it.
Step 2: Administration
Step 3: Configuration
Step 4: Features & Options
Step 5: General
Step 6: Enable the Digital Signature option
Step 7: Click on Configuration
Step 8: Select the Vendor Name
Step 9: Specify the Certificate name & password.
Step 10: During PDF print of voucher, Enable the option apply digital signature.

What could cause disruption in signature on generated bills?

There could be several factors that could cause a disruption in the signature on generated bills. Some possible causes could include issues with the digital signature configuration, problems with the digital signature application or software, errors during the printing or saving process, or compatibility issues with the PDF viewer. It is recommended to check the digital signature settings, ensure that the digital signature application is properly installed and functioning, and verify the compatibility of the software and PDF viewer being used.

Frequently AskedQuestions