Frequently Asked
Questions

Q: Is there an option to get audit alerts for critical transactions in BUSY?

BUSY provides an option of event notification, in which you can set the notification for some pre defined event occurance in your company. To use this option follow below steps: Step 1: Go to the Administration Step 2: Click on configuration option, select feature/option Step 3: Select General tab and enable Event Notification Step 4: Set the occurance of event, you have to select the type of event and user Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application) Please note, option is available in Standard model of BUSY and with active BLS

Q: Alerts for audit trail events in BUSY?

BUSY provides an option of event notification, in which you can set the notification for some pre defined event occurance in your company. To use this option follow below steps: Step 1: Go to the Administration Step 2: Click on configuration option, select feature/option Step 3: Select General tab and enable Event Notification Step 4: Set the occurance of event, you have to select the type of event and user Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application) Please note, option is available in Standard model of BUSY and with active BLS

Q: Is it possible to check for deleted vouchers on a specific date in BUSY?

Yes, it is possible to check for deleted vouchers on a specific date in BUSY for that,you need to follow these steps : Step 1 : Go to administration then configuration. Step 2 : Click on features and options then go to general enable audit trial and click on save button. Step 3 : Now go to transaction click on voucher type and then modify and press F8 key to delete voucher. Step 4 : Now go to display click on check list then audit trail. Step 5 : Define specific date and click on delete and open report.

Q: What is the process to configure the BDP ID for the second company for mobile app for data sync?

To configure BDEP ID for second comapny for mobile app in BUSY, follow these steps : Step 1: Take backup of your data and update BUSY with latest release. Step 2: Update BUSY mobile App also. Step 3: Go in administration and Select configuration option. Step 4: Select feature and options go to general tab. Step 5: Create new BDEP ID and save and go back. Step 6: Then go in data export import options. Step 7: Then select cloud sync option and bulk upload the data. Step 8: Also check winsow firewall settings as BUSY must be exclude in it.

Q: The audit trail is showing changes made at times when I did not make any changes. Why is it showing changes at incorrect times?

If you havenot made any changes but still audit trail shows changes made by you in that case you need to ensure below points: 1. Ensure that your data privacy is secure and take the backup of your data on daily basis 2. May be some other person did the changes who might have rights to modify the invoices 3. Check the computer name and username in audit trail report to check which user is doing these kind of activities 4. You can also change the username and password of your company for the privacy concerns'

Q: I am unable to see user activity logs for sub-users in BUSY. How can I enable this feature?

To enable User Activity Log you can follow some steps : Step 1: Go to Administration and then click on configuration. Step 2: Now click on Feature and Options and then click on General. Step 3: Now Enable on User Activity Log option and you can search feature from F3. Step 4: Now save the General tab and enable from user Step 5: Now go to the Display. and click on Check list Step 6: Now in check list you can see User Activity Log report and select user and specify period and trace their activity.

Q: I created a BDEP ID under the wrong company name initially. How can I delete that old ID and create a new one with the right company name?

To delete the old BDEP ID Please follow these steps: Step 1: Go to administration menu Step 2: Then click on configuration button Step 3: Then click on features and option then click on general tab Step 4: Afterwards enable BDEP option as Y Step 5: Then click on configuration Step 6: Afterwards click on delete id option to delete the old id Step 7: To create the new bdep in right company you just need to follow same steps Step 8: Then click on create new ID option and you can create new BDEP id for your company

Q: Some transactions are showing the wrong fiscal year. How do I change the voucher date range filter when viewing the audit trail?

Audit Trail is Used to check the details of Users who has done for masters and transaction related to addition, modification, deletion. Pls Follow the Below the Steps : Step 1: Administration Step 2: Configuration Step 3: Features and Options Step 4: General Step 5: Enable the Audit Trial and User Details Option Step 6: Can check on Audit trail Report under Display Menu Step 7: Select Check list report Step 8: Slect User or All user and voucher types Step 9: select entries to be shown Step 10 : Specify the date range and open the report

Q: How can I edit my company name, brand name etc in a second language in BUSY?

To use second language option in BUSY, you firstly require to install second language tool in your system. You can easily find setup from google. Second language option is used only for invocie printing. To use second language print, follow below steps: Step 1: Go to the Administration, select configuration option Step 2: Click feature/option, select General Tab Step 3: Enable second language support, specify language and its font size Step 4: Enable second language from invoice/document printing, select voucher type. Second language need to specified for company and masters to be used in printing

Q: How do I use the audit trail feature in BUSY to track voucher deletions?

If you want to use the audit trail feature then please follow the given step Step 1: Go to administration menu then configuration then voucher sereis configuration. Step 2: Then select general option then enable maintain audit trail then save the configuration. Step 3: Now if you will do any activity with transaction or master then it will get record. Step 4: For see the audit trail report go to display menu then check list then audit trail and select option as per your requirement and see the audit trail report

Find Solutions to Common Issues Related to features - general audit

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Is there an option to get audit alerts for critical transactions in BUSY?

BUSY provides an option of event notification, in which you can set the notification for some pre defined event occurance in your company. To use this option follow below steps:
Step 1: Go to the Administration
Step 2: Click on configuration option, select feature/option
Step 3: Select General tab and enable Event Notification
Step 4: Set the occurance of event, you have to select the type of event and user
Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application)
Please note, option is available in Standard model of BUSY and with active BLS

Alerts for audit trail events in BUSY?

BUSY provides an option of event notification, in which you can set the notification for some pre defined event occurance in your company. To use this option follow below steps:
Step 1: Go to the Administration
Step 2: Click on configuration option, select feature/option
Step 3: Select General tab and enable Event Notification
Step 4: Set the occurance of event, you have to select the type of event and user
Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application)
Please note, option is available in Standard model of BUSY and with active BLS

Is it possible to check for deleted vouchers on a specific date in BUSY?

Yes, it is possible to check for deleted vouchers on a specific date in BUSY for that,you need to follow these steps :
Step 1 : Go to administration then configuration.
Step 2 : Click on features and options then go to general enable audit trial and click on save button.
Step 3 : Now go to transaction click on voucher type and then modify and press F8 key to delete voucher.
Step 4 : Now go to display click on check list then audit trail.
Step 5 : Define specific date and click on delete and open report.

What is the process to configure the BDP ID for the second company for mobile app for data sync?

To configure BDEP ID for second comapny for mobile app in BUSY, follow these steps :
Step 1: Take backup of your data and update BUSY with latest release.
Step 2: Update BUSY mobile App also.
Step 3: Go in administration and Select configuration option.
Step 4: Select feature and options go to general tab.
Step 5: Create new BDEP ID and save and go back.
Step 6: Then go in data export import options.
Step 7: Then select cloud sync option and bulk upload the data.
Step 8: Also check winsow firewall settings as BUSY must be exclude in it.

The audit trail is showing changes made at times when I did not make any changes. Why is it showing changes at incorrect times?

If you havenot made any changes but still audit trail shows changes made by you in that case you need to ensure below points:
1. Ensure that your data privacy is secure and take the backup of your data on daily basis
2. May be some other person did the changes who might have rights to modify the invoices
3. Check the computer name and username in audit trail report to check which user is doing these kind of activities
4. You can also change the username and password of your company for the privacy concerns'

I am unable to see user activity logs for sub-users in BUSY. How can I enable this feature?

To enable User Activity Log you can follow some steps :
Step 1: Go to Administration and then click on configuration.
Step 2: Now click on Feature and Options and then click on General.
Step 3: Now Enable on User Activity Log option and you can search feature from F3.
Step 4: Now save the General tab and enable from user 
Step 5: Now go to the Display. and click on Check list 
Step 6: Now in check list you can see User Activity Log report and select user and specify period and trace their activity.

I created a BDEP ID under the wrong company name initially. How can I delete that old ID and create a new one with the right company name?

To delete the old BDEP ID Please follow these steps:
Step 1: Go to administration menu
Step 2: Then click on configuration button
Step 3: Then click on features and option then click on general tab
Step 4: Afterwards enable BDEP option as Y
Step 5: Then click on configuration
Step 6: Afterwards click on delete id option to delete the old id
Step 7: To create the new bdep in right company you just need to follow same steps
Step 8: Then click on create new ID option and you can create new BDEP id for your company

Some transactions are showing the wrong fiscal year. How do I change the voucher date range filter when viewing the audit trail?

Audit Trail is Used to check the details of Users who has done for masters and transaction related to addition, modification, deletion.
Pls Follow the Below the Steps :
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: General
Step 5: Enable the Audit Trial and User Details Option
Step 6: Can check on Audit trail Report under Display Menu
Step 7: Select Check list report 
Step 8: Slect User or All user and voucher types 
Step 9: select entries to be shown 
Step 10 : Specify the date range and open the report

How can I edit my company name, brand name etc in a second language in BUSY?

To use second language option in BUSY, you firstly require to install second language tool in your system. You can easily find setup from google. Second language option is used only for invocie printing. To use second language print, follow below steps:
Step 1: Go to the Administration, select configuration option
Step 2: Click feature/option, select General Tab
Step 3: Enable second language support, specify language and its font size
Step 4: Enable second language from invoice/document printing, select voucher type.
Second language need to specified for company and masters to be used in printing

How do I use the audit trail feature in BUSY to track voucher deletions?

If you want to use the audit trail feature then please follow the given step
Step 1: Go to administration menu then configuration then voucher sereis
 configuration.
Step 2: Then select general option then enable maintain audit trail
 then save the configuration.
Step 3: Now if you will do any activity with transaction or master then it 
 will get record.
Step 4: For see the audit trail report go to display menu then check list 
 then audit trail and select option as per your requirement and 
 see the audit trail report

Frequently AskedQuestions