Frequently Asked
Questions

Q: The entries I made in one location are not syncing to another location. Why is the software not syncing the data across locations? How can I resolve this?

to Resolve data Syncing from BUSY Software follow the step Step 1: Check SQL 1433 port open in HO Step 2: form BO go to Administration Click on Configuration then click on Features option Step 3: Click on Enterprise Features Step 4: Check the option Enable HO/BO data Sync optionselect Branch office click on Configuration Step 5: Check HO Sql Server Name and password also check company code and Branc nam Step 6: Check option Read Head office Configuration Step 7: Save the configuration

Q: How can I generate consolidated reports when I have multiple branches in BUSY?

Firstly you need to maintain data Branch wise. for that follow Below Steps: Step 1: Administration Step 2: Configuration Step 3: Features & options Step 4: Enterprise Step 5: Enable multi branch option Step 6: Provide name of Branch Step 7: Enbale option Material centre/Voucher series and User. It will auto create all three things and will tagg the same in branch. Step 8: Now you can work on your branch data. For checking consilodate reports open your company with Super user now when you will check reports from Display, it will ask to show data from one branch or all branch.

Q: How can I verify whether the required ports for data sync are open and functioning correctly in BUSY?

In HO-BO data sync we can check below step for checking port details: 1. Check the static ip is connecting to the client machine or not. for checking it you can type static ip of HO in BO's run command. By typing e.g. Ping (Static IP) -t . If it connects then data will sync with HO. 2. Check open port status: Here you need to check port status from google chrome. 1433 port should open in your static ip. 3. Can create inbount and outbound rules in the firewall of HO and BO.

Q: Why is an error occurred in the Branch Office during data exchange with the Head Office?

if error occured in branch office while data syncronisation then need to follow the below steps : Step 1. To ensure in both location Ho/Bo BUSY Version are same and the data updates within the respective release. Step 2.: Stil issues not resolved after ensure Verion are same on both location, Follow Below Step in both location. a) Take Back up to Both location. b) Open Company-Go to House keeping Menu. c) Select Database Patch option. d) type db1 in database patch and press ok. e) Close company and Reopen and upgrade company. f) now try to exchabge data.

Q: How do I handle complex pricing structures that vary by region and branch?

If you want to set price structure of products branch wise, you can follow these steps: Step 1: Go to Administration and click on configuration. Step 2: Select Features / Options and click on Inventory tab. Step 3: Here you see an option called "Item Pricing Mode in Vouchers" Click on that and choose Party-Item-wise Price/Discount Structure and Select Mode as required. Step 4: Now, go back to configuration and select Party-Item Price Structure and can select either Sale/Purchase. Step 5: Next, you can select your Branch name and set structure as per the requirements.

Q: What's the easiest way to change the branch name or material tag in existing voucher entries?

To modify the branch name and Material centre tagged name follow the below steps. For branch name: Step 1: Go to Administration Step 2: Configuration Step 3: Features & options Step 4: Enterprise Step 5: Check multiple branch option and click on configuration Step 6: Select branch name Step 7: Press alt+M Shortcut key Step 8: Now you can edit the branch name. For Material Centre Step 1: Administration Step 2: Master Step 3: Material Centre Step 4: Modify Step 6: Now edit the name of material centre. Step 7: Now tag this material centre in branch master Note : Take backup before doing any changes.

Q: How do I transfer stock or entries between different branches within the software?

To transfer stock or entries between different branches within the BUSY, you can follow these steps: 1. Open the software and go to the "Stock Transfer" option. 2. Select the branch from which you want to transfer the stock or entries. 3. Choose the branch to which you want to transfer the stock or entries. 4. Enter the details of the stock or entries you want to transfer, such as quantity, item code, etc. 5. Save the transfer and the stock or entries will be transferred from one branch to another within the software.

Q: What is the error message I am getting for settlement POS configuration?

the error message getting for settlement POS configuration while we sync data from HO to BO or BO to HO means between HO and BO the voucher settlement in pos not match you need to match it for that follow these steps 1. go to the configuration under administration menu 2. open voucher series configuration and select relevant series under voucher type. 3. click on voucher configuration tab 4. then click on POS configuration 4. there we have option called settlement you can match this deatils with ho or bo.

Q: How do I manage inventory for multiple sites/locations?

Location wise inventory can maintain by using HO-BO feature. If we are using enterprise edition we can use this option. In this we can maintain different location wise data for every series and then after doing transaction we can check inventroy reports as per location wise. Follow the steps for creating voucher series group. Step 1:- Administration Step 2:- Configuration Step 3:- Voucher series configurtion Step 4:- Add voucher series Step 5:- Providing name of voucher series as per the location name Step 6:- Now create voucher series group and select all series of that location.

Q: How do I consolidate reports across multiple sites?

Location wise consolidate report can maintain by using HO-BO feature. If we are using enterprise edition we can use this option. In this we can maintain different location wise data for every series and then after doing transaction we can check reports as per location wise. Follow the steps for creating voucher series group. Step 1:- Administration Step 2:- Configuration Step 3:- Voucher series configurtion Step 4:- Add voucher series Step 5:- Providing name of voucher series as per the location name Step 6:- Now create voucher series group and select all series of that location.

Find Solutions to Common Issues Related to features - ho bo

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The entries I made in one location are not syncing to another location. Why is the software not syncing the data across locations? How can I resolve this?

to Resolve data Syncing from BUSY Software follow the step 
 Step 1: Check SQL 1433 port open in HO 
 Step 2: form BO go to Administration Click on Configuration then click on Features option 
 Step 3: Click on Enterprise Features 
 Step 4: Check the option Enable HO/BO data Sync optionselect Branch office click on Configuration 
 Step 5: Check HO Sql Server Name and password also check company code and Branc nam 
 Step 6: Check option Read Head office Configuration 
 Step 7: Save the configuration

How can I generate consolidated reports when I have multiple branches in BUSY?

Firstly you need to maintain data Branch wise. for that follow Below Steps:
Step 1: Administration
Step 2: Configuration
Step 3: Features & options
Step 4: Enterprise
Step 5: Enable multi branch option
Step 6: Provide name of Branch
Step 7: Enbale option Material centre/Voucher series and User. It will auto create all three things and will tagg the same in branch.
Step 8: Now you can work on your branch data.
For checking consilodate reports open your company with Super user
now when you will check reports from Display, it will ask to show data from one branch or all branch.

How can I verify whether the required ports for data sync are open and functioning correctly in BUSY?

In HO-BO data sync we can check below step for checking port details:
1. Check the static ip is connecting to the client machine or not.
 for checking it you can type static ip of HO in BO's run command. By typing
 e.g. Ping (Static IP) -t . If it connects then data will sync with HO.
2. Check open port status: Here you need to check port status from google chrome. 1433
 port should open in your static ip.
3. Can create inbount and outbound rules in the firewall of HO and BO.

Why is an error occurred in the Branch Office during data exchange with the Head Office?

if error occured in branch office while data syncronisation then need to follow the below steps :
Step 1. To ensure in both location Ho/Bo BUSY Version are same and the data updates within the respective release.
Step 2.: Stil issues not resolved after ensure Verion are same on both location, Follow Below Step in both location.
a) Take Back up to Both location.
b) Open Company-Go to House keeping Menu.
c) Select Database Patch option.
d) type db1 in database patch and press ok.
e) Close company and Reopen and upgrade company.
f) now try to exchabge data.

How do I handle complex pricing structures that vary by region and branch?

If you want to set price structure of products branch wise, you can follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Features / Options and click on Inventory tab.
Step 3: Here you see an option called "Item Pricing Mode in Vouchers" Click on that and choose Party-Item-wise Price/Discount Structure and Select Mode as required.
Step 4: Now, go back to configuration and select Party-Item Price Structure and can select either Sale/Purchase.
Step 5: Next, you can select your Branch name and set structure as per the requirements.

What's the easiest way to change the branch name or material tag in existing voucher entries?

To modify the branch name and Material centre tagged name follow the below steps.
For branch name:
Step 1: Go to Administration
Step 2: Configuration
Step 3: Features & options
Step 4: Enterprise
Step 5: Check multiple branch option and click on configuration
Step 6: Select branch name
Step 7: Press alt+M Shortcut key
Step 8: Now you can edit the branch name.
For Material Centre
Step 1: Administration
Step 2: Master
Step 3: Material Centre
Step 4: Modify
Step 6: Now edit the name of material centre.
Step 7: Now tag this material centre in branch master
Note : Take backup before doing any changes.

How do I transfer stock or entries between different branches within the software?

To transfer stock or entries between different branches within the BUSY, you can follow these steps:
1. Open the software and go to the "Stock Transfer" option.
2. Select the branch from which you want to transfer the stock or entries.
3. Choose the branch to which you want to transfer the stock or entries.
4. Enter the details of the stock or entries you want to transfer, such as quantity, item code, etc.
5. Save the transfer and the stock or entries will be transferred from one branch to another within the software.

What is the error message I am getting for settlement POS configuration?

the error message getting for settlement POS configuration while we sync data from HO to BO or BO to HO means between HO and BO the voucher settlement in pos not match you need to match it for that follow these steps 
1. go to the configuration under administration menu 
2. open voucher series configuration and select relevant series under voucher type.
3. click on voucher configuration tab 
4. then click on POS configuration 
4. there we have option called settlement you can match this deatils with ho or bo.

How do I manage inventory for multiple sites/locations?

Location wise inventory can maintain by using HO-BO feature. If we are using enterprise edition we can use this option.
In this we can maintain different location wise data for every series and then after doing transaction we can check inventroy reports as per location wise.
Follow the steps for creating voucher series group.
Step 1:- Administration
Step 2:- Configuration
Step 3:- Voucher series configurtion
Step 4:- Add voucher series
Step 5:- Providing name of voucher series as per the location name 
Step 6:- Now create voucher series group and select all series of that location.

How do I consolidate reports across multiple sites?

Location wise consolidate report can maintain by using HO-BO feature. If we are using enterprise edition we can use this option.
In this we can maintain different location wise data for every series and then after doing transaction we can check reports as per location wise.
Follow the steps for creating voucher series group.
Step 1:- Administration
Step 2:- Configuration
Step 3:- Voucher series configurtion
Step 4:- Add voucher series
Step 5:- Providing name of voucher series as per the location name 
Step 6:- Now create voucher series group and select all series of that location.

Frequently AskedQuestions