Frequently Asked
Questions

Q: How do I disable HOBO?

To disable the HO-BO feature, follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Click on Features/Options and then choose Enterprise Features. Step 3: Now disable HO/BO data sync feature. Note: Take the latest backup of data before any process.

Q: I entered transactions for multiple branches located in different states. But I am unable to generate reports or filter data based on branch. What should I do to fix this?

For this you have to create separate branch state wise along with branch you have to create separate series and separate mc and separate voucher series group,then tag series in voucher series group. Then you can check Report Branch wise

Q: I changed the IP address but now the software won't connect. How can I get it to connect again?

You may need to do port forwarding and open port 1433. Once the port is open, add the new IP address and configure it. Further if the branch office connected then mention new static ip address in the branch office.

Q: Have you checked the server logs for any error messages related to the data synchronization issue in BUSY?

If you are synchronizing your BO data in HO and having any issue, then it will generate a log report where you can find the issues related to data synchronization For further information you can reach on BUSY customer support

Q: What security measures are in place for syncing data between Head office and Branch office in BUSY?

While syncing data between Head office and Branch office make sure both system are protected with firewall and antivirus. Ensure you have set up a strong username & password of your company and fast and stable connectivity for syncing data.

Q: How can I ensure data privacy and compliance when sharing financial data between branches?

While syncing data between Head office and Branch office make sure both system are protected with firewall and antivirus. Ensure you have set up a strong username & password of your company and fast and stable connectivity for syncing data.

Q: How can I consolidate reports like profit/loss, sales, purchases for all branches?

To consolidate reports like profit/loss, sales, and purchases for all branches in BUSY, you can log in as the super user and select all branches while generating the report. This will provide you with a consolidated report of all branches.

Q: I am unable to sync my data from the branch to Head

If your Data is not syncing then ensure some points: 1. Check your internet connectivity. 2. Check your Port Code,it should be open on your Static IP if Head office and branch office are exist at different location.

Q: Can I set up alerts for inventory levels across branches?

Yes, You can use the "Critical Level" feature in the item master to set up alerts for inventory levels across branches. This feature allows you to set the stock levels for each material center that is tagged to a branch.

Find Solutions to Common Issues Related to features - ho bo

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I disable HOBO?

To disable the HO-BO feature, follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Click on Features/Options and then choose Enterprise Features.
Step 3: Now disable HO/BO data sync feature.
Note: Take the latest backup of data before any process.

I entered transactions for multiple branches located in different states. But I am unable to generate reports or filter data based on branch. What should I do to fix this?

For this you have to create separate branch state wise along with branch you have to create separate series and separate mc and separate voucher series group,then tag series in voucher series group.
 Then you can check Report Branch wise

I changed the IP address but now the software won't connect. How can I get it to connect again?

You may need to do port forwarding and open port 1433. Once the port is open, add the new IP address and configure it. Further if the branch office connected then mention new static ip address in the branch office.

Have you checked the server logs for any error messages related to the data synchronization issue in BUSY?

If you are synchronizing your BO data in HO and having any issue, then it will generate a log report where you can find the issues related to data synchronization
 For further information you can reach on BUSY customer support

What security measures are in place for syncing data between Head office and Branch office in BUSY?

While syncing data between Head office and Branch office make sure both system are protected with firewall and antivirus. Ensure you have set up a strong username & password of your company and fast and stable connectivity for syncing data.

Why are my Vega series watches getting tagged to the wrong office in sales?

Vega series watches getting tagged to the wrong office in sales because the voucher series for sales tagged in one of the branch head office and other branch office you need to tagged vega series to the relevant branch .

How can I ensure data privacy and compliance when sharing financial data between branches?

While syncing data between Head office and Branch office make sure both system are protected with firewall and antivirus. Ensure you have set up a strong username & password of your company and fast and stable connectivity for syncing data.

How can I consolidate reports like profit/loss, sales, purchases for all branches?

To consolidate reports like profit/loss, sales, and purchases for all branches in BUSY, you can log in as the super user and select all branches while generating the report. This will provide you with a consolidated report of all branches.

I am unable to sync my data from the branch to Head

If your Data is not syncing then ensure some points: 
 1. Check your internet connectivity. 
 2. Check your Port Code,it should be open on your Static IP if Head office and branch office are exist at different location.

Can I set up alerts for inventory levels across branches?

Yes, You can use the "Critical Level" feature in the item master to set up alerts for inventory levels across branches. This feature allows you to set the stock levels for each material center that is tagged to a branch.

Frequently AskedQuestions