Frequently Asked
Questions
Find Solutions to Common Issues Related to installation - system change
How can I migrate data to a new computer in BUSY?
To migrate data to a new computer in BUSY, you can follow these steps:
1. Install BUSY on the new computer.
2. Take a backup of your data from the old computer using the backup feature in BUSY.
3. Transfer the backup file to the new computer, either through a USB drive or by using a network connection.
4. Open BUSY on the new computer and go to the "Restore" option.
5. Select the backup file you transferred and follow the prompts to restore the data.
6. Once the restore process is complete, you should have all your data migrated to the new computer in BUSY.
Copy data directory path from old to new laptop in BUSY.
To transfer your data from the old system to the new system, please follow these steps:
Step 1: On the old system, go to the Company Menu and select Set Data Directory. Copy the data path that is shown there.
Step 2: On the new system, go to the same menu and paste the data path that you copied. This will set the data directory for the new system.
Step 3: Copy the data files from the old system to the new system on the same data path. You can use a USB drive or a network connection to do this.
What steps can I take to troubleshoot performance issues in BUSY?
To troubleshoot performance issues in BUSY, you can try the following steps:
1. Close any unnecessary background programs or applications running on your system.
2. Restart your computer to clear any temporary files and refresh system resources.
3. Ensure that your system meets the minimum system requirements to run BUSY smoothly.
4. Check for any available software updates or patches for BUSY and install them.
5. Verify that your internet connection is stable and not causing any slowdowns.
6. Clear the cache and temporary files within BUSY to optimize its performance.
7. If the issue persists, contact BUSY's customer support for further assistance.
How do I switch a BUSY PC from a server to a client
To switch a BUSY PC from a server to a client, you would need to perform the following steps:
1. Backup your data.
2. Surrender the BUSY license on your old Server PC.
3. Additionally, install the MS SQL database if you are using the Client-Server edition on the new PC.
4. Install the BUSY on your new system.
5. Register the license with a valid Customer ID and Activation key.
6. Restore or attach the data in BUSY.
7. We suggest installing the BUSY Agent Backup utility to regularly back up your data in BUSY.
What is the process to switch my BUSY server to a new PC
You can follow these steps to change your BUSY Server to another PC:
1. Backup your data.
2. Surrender the BUSY license on your old Server PC.
3. Additionally, install the MS SQL database if you are using the Client-Server edition on the new PC.
4. Install the BUSY on your new system.
5. Register the license with a valid Customer ID and Activation key.
6. Restore or attach the data in BUSY.
7. We suggest installing the BUSY Agent Backup utility to regularly back up your data in BUSY.
The display settings changed and now the software interface looks wrong, how do I reset the display?
In case display settings changes and if you are not able to see full screen in BUSY as some options are hiding in vouchers and reports,then you have to set your system screen resolution as screen resolution may vary to systems and you can set it in which you get proper view for BUSY,for example display resolution should 1366 into 768 and scale factor to 100%.Further you can check in your system resolution settings and then again reopn BUSY to check impact
The totals/numbers are not displaying fit to screen properly in BUSY and totals are hidden in some reports, what should I check?
In case if you are not able to see full screen in BUSY as some options like totals are hiding in vouchers and reports,then you have to set your system screen resolution as screen resolution may vary to systems and you can set it in which you get proper view for BUSY,for example display resolution should 1366 into 768 and scale factor to 100%.Further you can check in your system resolution settings and then again reopn BUSY to check impact
My sentences are getting cut off in the app is there a way to fix the formatting?
In case if you are not able to see full screen in BUSY as some options are hiding in vouchers and reports,then you have to set your system screen resolution as screen resolution may vary to systems and you can set it in which you get proper view for BUSY,for example display resolution should 1366 into 768 and scale factor to 100%.Further you can check in your system resolution settings and then again reopn BUSY to check impact
The BUSY interface is zoomed in/blurry/distorted, how can I troubleshoot the display settings?
In case if you are not able to see full screen in BUSY as some options are hiding in vouchers and reports,then you have to set your system screen resolution as screen resolution may vary to systems and you can set it in which you get proper view for BUSY,for example display resolution should 1366 into 768 and scale factor to 100%.Further you can check in your system resolution settings and then again reopn BUSY to check impact
The balance summary/reports are getting cut off or cropped on the software screen. How can I adjust screen resolution to fix this?
You can adjust the screen resolution so that the balance and summary should not get cut off or cropped.
Pls follow the below steps:
Step 1: Go to the desktop screen then do right click
Step 2: Select the display setting option
Step 3: Then click on display resolution
Step 4: Select the resolution should be 1024x768 or 1366x768 and scaling should be 100 percent.
Step 5: Then click on keep the changes and reopen the BUSY.
