Frequently Asked
Questions
Find Solutions to Common Issues Related to miscellaneous - suitable disposition
How can I optimize the performance of BUSY?
If you want to make BUSY run faster and smoother, here are some tips you can follow:
1. Check if your computer has enough memory, disk space, and processing power to run BUSY. Also check minimum system requirements.
2. Quit any other programs or apps that you don’t need while using BUSY. This will reduce the load on your system and prevent any conflicts or errors.
3. Keep your BUSY up to date with the latest version and make sure to remove old versions from the control panel.
4. Clear some space on your hard drive by deleting unwanted files and folders.
5. You can think about upgrading your hardware, such as adding more RAM or getting a faster CPU, to boost performance. You can consult a computer expert or a hardware vendor for advice on what upgrades are suitable for your system.
6. Use LAN instead of WiFi if using multiuser license for stable data syncing on real time.
What features are missing or limited in the basic version of BUSY compared to higher versions?
In Basic Version there are the following features
1. Financial Accouting
2. Multi Location Inventory
3. MIS Analysis & Reports
4. TDS and TCS
5. GST Reports GST Returns GST Registers and GST E-Returns
6. VAT Reports and E-Returns
7. User Configurable Invoice Printing lable printing and letter printings.
In Standard Model there are the following features
Above All Basic Model features and some more feature are below
1. Automatic Eway Bill and E-Invoice Generation.
2. Direct Upload GST E-Returns
3. Secondary stock of item wise.
4. POS Billing etc.
If you want to know more features then please follow the steps.
Step 1. Open BUSY
Step 2. Then click on company menu.
Step 3. Now click on Select BUSY model under company menu.
Step 4. Now you can view all the features according to model wise.
I'm encountering an error while making configuration changes in BUSY. How can I resolve it?
To resolve the error while making configuration changes in BUSY you can find the
following Points
Step 1. Close the configuration page where you were making changes.Close your
company within the software.
Step 2. From the Company menu, select the option to take a backup of your company
data. After taking the backup, reopen your company.
Step 3. Now Go to Housekeeping menu and click on the option to Reindex Database.
Step 4. Now BUSY prompt you with a message, You can proceed as I have the latest
backup and press the OK button to start the reindexing process.
Step 5. After a successful reindexing of the database, open the configuration page
where you initially encountered the error. Make the necessary configuration changes.
Click on the Save button to save the configuration changes.
I am unable to send or receive emails. How can I fix this issue?
If you are unable to send any email from BUSY then follow the steps to fix this issue.
Step 1. Go to Administration Menu
Step 2. Then click on Configuration
Step 3. Now click on Email configuration
Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account.
Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the
password field in BUSY.
Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
Step 8. Ensure you have an active and stable internet connection.
Step 9. Exclude BUSY21.exe files from antivirus.
Step 10. Exclude BUSYwin folder from antivirus.
How do I configure the firewall or antivirus to allow BUSY on my system?
To give rights to BUSY from firewall , follow the below steps:
Step 1: Go to control panel of system then firewall and select advance setting
Step 2: Select inbound rule and check by scrolling if BUSY is blocked then go to properties by right click and allow the connection
Step 3: Follw the same above step for outbound rule also and allow the connection
To configure the antivirus to allow BUSY on your system, you will need to exclude the BUSY software from the antivirus settings. This can usually be done by navigating to the settings of your antivirus software and adding an exception or exclusion for the BUSY software. By doing this, you will allow BUSY to access the necessary resources and prevent the antivirus from blocking its functionality.
How can I resolve the issue of getting logged out repeatedly from the BUSY?
To resolve the issue of getting logged out repeatedly from the BUSY, you can try the following steps:
Step 1. Check your internet connection: Ensure that you have a stable and reliable internet connection.
Step 2. Clear browser cache: Clear the cache and cookies of your web browser to remove any temporary data that may be causing the issue.
Step 3. Update your web browser: Make sure you are using the latest version of your web browser, as outdated versions can sometimes cause login issues.
Step 4. Disable browser extensions: Temporarily disable any browser extensions or add-ons that could be interfering with the software's login process.
Step 5. Reset your password: If the issue persists, try resetting your password by following the password reset instructions provided by BUSY.
My email account password isn't working. How can I reset or recover my password?
If your gmail account password is not working or showing incorrect in BUSY email configuration then please follow the steps to resove this.
Step 1.Open Google Chrome and log in to your Gmail account.
Step 2. Click on your Gmail account logo or profile picture in the top right corner.
Step 3. Select Manage Google Account from the dropdown menu.
Step 4. In the search bar within your Google Account settings, type App password.
Step 5. Define the app name as BUSY or any other name you prefer.
Step 6. Google will generate an app password. Copy this password from your screen.
Step 7. Now, open your BUSY email configuration settings and paste the app password into the password section.
How can I increase the call volume or get clearer audio during a customer service call in BUSY?
To increase the call volume or get clearer audio during a customer service call in BUSY, you can try the following steps:
1. Ensure that your device's volume is turned up to the maximum level.
2. Use a headset or earphones with a built-in microphone for better audio quality.
3. Make sure that you are in a quiet environment with minimal background noise.
4. Check your internet connection and ensure that it is stable and strong.
5. Close any unnecessary applications or programs that may be using up bandwidth.
6. If possible, connect to a wired internet connection instead of relying on Wi-Fi.
7. Restart your device and try reconnecting the call.
8. If the issue persists, contact BUSY's customer support for further assistance.
What are the different versions or models of BUSY and what features comes with each one?
BUSY offers different models with varying features. The available Models are Basic, Standard, and Enterprise.
The Basic version includes features like Financial Accounting, Multi location Inventory Management, GST Reports,TDS/TCS User Configurable invoice and document Printing.
The Standard version includes all the features of the Basic version, along with additional features like Sale purchase Quotation,Orders,Job Work,Paratemeter wise option,Eway bill generation,E-Invoice Generation Scheme Management, Mrp Wise stock advanced report etc
The Enterprise version includes all the features of the Standard version, along with advanced features like multi-company consolidation branch wise data,Payroll,voucher Approval,User Activity Log etc.
Each version offers different levels of functionality to cater to the specific needs of businesses.
What are some best practices I should follow when using BUSY for my business accounting?
The best practice to follow when using BUSY in your business operation
1: Configure BUSY Agent Backup for Google Drive auto-backup purposes.
2: Also take manual backups regularly if required.
3: Use the "user activity log" and "audit trail" features for better traceability.
4: Configure user-level permissions to secure sensitive information.
5: Use the event notification utility to get instant notifications about your business.
6: Use the cloud mobile app to access your business data anytime and anywhere.
7: Keep updating the BUSY software.
8: Keep BLS active for uninterrupted GSP and other important taxation functionalities.
9: Install the antivirus software to manage your important business data and secure your PC from ransomware.
