Frequently Asked Questions

To check the access data path in BUSY, follow these steps:
Step 1: Open the BUSY then click on company menu
Step 2: Select set data directory and check the data path.
To check the SQL data path of  BUSY, follow these steps:
Step 1: Open the sql server management studio then connect the same.
Step 2: Right click on sql server then click on properties.
Step 3: Check the root directory in which sql data file exists.

You may need to freeze data in BUSY for various reasons, such as:
1. To prevent unauthorized changes or modifications in your data by other users. You can freeze the data for a specific period or for the whole company.
2. To comply with the legal or regulatory requirements of your business. You can freeze the data that is mandatory to keep for a certain period of time or that is sensitive and confidential.

If you cannot see the cursor on your system, it might be due to a system issue. Please try the following steps to troubleshoot the problem:
1. Check if the cursor is visible in other applications. If not, it might be a hardware or driver issue.
2. Restart your system and see if the cursor reappears. If not, it might be a software or configuration issue, so check your system to your IT person.

If the BUSY app stops responding or hangs during use, you can try the following troubleshooting steps:
 Step 1. Close the app and reopen it.
 Step 2. Restart your device and then launch the app again.
 Step 3. Make sure you have a stable internet connection.
 Step 4. Clear the app cache and data.
 Step 5. Update the app to the latest version available.
 Step 6. Uninstall and reinstall the app.

To configure columnar reports in BUSY, follow these steps:
1. Go to Administration.
2. Click on Configuration.
3. Select 'Columnar Reports.'
4. Choose the reports you want to configure, such as Account Registers, Inventory Registers, Cash/Bank Book, Stock Status, Party-Item Analysis, Parameterized Stock Status, etc.
5. Add a format name.
6. Configure the format body with type, particulars, size, and captions.
7. Save the format.
8. When viewing the report, select the format name to display the columnar register.

To export item sales and mrp price details in PDF, follow these steps:
Step 1: Go to print/email/sms then click on print utilities option.
Step 2: Selec price list then choose alphabetical or grouped as per need.
Step 3: Select item either all item or group of item then Specify B in print sales price/mrp/both field.
Step 4: Click on export, select PDF then specify location in file path and click on ok tab

Please follow the steps mentioned below to make changes to all vouchers in BUSY by running Regenerate Dual Voucher:
Step 1: Open the company and click on the Housekeeping menu. Then, select the Regenerate Dual Voucher option.
Step 2: You can either run Regenerate Dual Voucher for all vouchers or select specific vouchers to make changes.
Note: It is recommended to take a backup before running any options from the Housekeeping menu.

If you receive message for run regenerate dual voucher in BUSY then need to run regenerate dual vouher by follow these steps:
Step 1: Take the latest backup of data.
Step 2: Go to housekeeping section then click on regenerate dual voucher.
Step 3: Select you can proceed as i have the latest backup then tick on none tab and all vouchers
Step 4: Click on ok tab and let the process complete.

If you are unable to download a file from the software, you can try the following steps:
 Step 1. Check your internet connection to ensure it is stable.
 Step 2. Refresh the page and try downloading the file again.
 Step 3. Clear your browser cache and cookies, then attempt the download again.
 Step 4. If possible, try using a different browser or device to download the file.

Yes, there is a way to save customized report formats of custom column for reuse in BUSY.
Please follow the below steps:
Step 1 : Open a report with custom column format name 
Step 2 : Click on custom column option which is available on the top right
Step 3 : Click on copy to disk option
Step 4 : Specify the location for saving the format and then save