Frequently Asked
Questions
Find Solutions to Common Issues Related to mobile-app - bulk upload
Where is the option for enabling mobile app feature ?
To enable mobile app feature then follow the given steps :
Step 1: go to Administration menu
Step 2: Then click on Configuration option
Step 3: Then click on Feature and option
Step 4: Then click on General feature
Step 5: Then enable BDEP ID (BUSY Data Exchange platform) as Y
Step 6: Then click on configuration option
Step 7: Then click on Create new ID option
Step 8: Then create the new ID and password with other mandatory details
Step 9: Then click on Ok button
Step 10: Then enable BUSY mobile app option as Y and click on through cloud sync option
Step 11: Then click on save button to save the configuration
Step 12: Then you need to craete cloud user from USERS option under administration
Step 13: Then you can bulk upload data and check in mobile app
I'm facing call connectivity issues while using BUSY on my phone. What should I do?
If you are facing call connectivity issues while using BUSY on your phone, you can try the following steps to resolve the issue:
1. Check your internet connection: Ensure that you have a stable and strong internet connection. Poor internet connectivity can cause call drops and connectivity issues.
2. Restart your phone: Sometimes, restarting your phone can help resolve temporary connectivity issues.
3. Update the software: Make sure that you are using the latest version of BUSY on your phone. Updating the software can fix any bugs or issues that may be causing the connectivity problem.
4. Contact technical support: If the issue persists, it is recommended to reach out to BUSY's technical support team for further assistance. They will be able to provide specific troubleshooting steps based on your device and software configuration.
. I'm getting an error while uploading data. How to fix it?
To fix the error in uploading BUSY software data to Cloud/BDEP, follow these steps.
Step 1: Check your internet connection is stable
Step 2: Make sure that you have installed the latest version of the BUSY release and updates
Step 3: Make sure that you have a valid BLS Subscription
Step 4: Make sure that the antivirus or firewall is blocking the activity. Turn it off for a few minutes
Step 5: Make sure that you have a valid mobile app subscription
Step 6: Check if there are any special characters or symbols in the data that may be causing the error. Remove the junk if necessary
Step 7: Restart the system and try uploading the data again
Step 8: Reindex the database then try uploading the data again
Step 9: If the error persists, contact BUSY support for further assistance.
How do I activate and configure the BUSY mobile app?
The BUSY mobile app is an application that allows users to view reports, sales, purchase, receivable, payable, and stock data. It also enables users to create and share invoices, quotations, and receipts. The app works by providing access to various features and functionalities related to managing business operations and communication.
We can upload data from BUSY to Mobile App via versa. Pls Follow Below Steps:
In BUSY
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Features & Options
Step 4: General
Step 5: Enable & Create the BDEP ID then Click on Through Data Sync Option.
Step 6: Data Export/Import
Step 7: Cloud Sync
Step 8: Bulk Upload
Step 9: Download Transactions ( Data which sent from Mobile app)
In Mobile App
Click On
Step 1: Create voucher by clickin on Plus sign
Step 2: Go to Home Option
Step 3: Unsynced List then sync it voucher
How do I set up mobile access for BUSY?
The BUSY mobile app is an application that allows users to view reports, sales, purchase, receivable, payable, and stock data. It also enables users to create and share invoices, quotations, and receipts. The app works by providing access to various features and functionalities related to managing business operations and communication.
We can upload data from BUSY to Mobile App via versa. Pls Follow Below Steps:
In BUSY
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Features & Options
Step 4: General
Step 5: Enable & Create the BDEP ID then Click on Through Data Sync Option.
Step 6: Data Export/Import
Step 7: Cloud Sync
Step 8: Bulk Upload
Step 9: Download Transactions ( Data which sent from Mobile app)
In Mobile App
Click On
Step 1: Create voucher by clickin on Plus sign
Step 2: Go to Home Option
Step 3: Unsynced List then sync it voucher
How do I enable mobile access to BUSY?
The BUSY mobile app is an application that allows users to view reports, sales, purchase, receivable, payable, and stock data. It also enables users to create and share invoices, quotations, and receipts. The app works by providing access to various features and functionalities related to managing business operations and communication.
We can upload data from BUSY to Mobile App via versa. Pls Follow Below Steps:
In BUSY
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Features & Options
Step 4: General
Step 5: Enable & Create the BDEP ID then Click on Through Data Sync Option.
Step 6: Data Export/Import
Step 7: Cloud Sync
Step 8: Bulk Upload
Step 9: Download Transactions ( Data which sent from Mobile app)
In Mobile App
Click On
Step 1: Create voucher by clickin on Plus sign
Step 2: Go to Home Option
Step 3: Unsynced List then sync it voucher
How to upload data on BUSY mobile app?
If you want to upload your data on BUSY mobile app please follow given below steps:
Step 1: Go to admnistration menu
Step 2: Then click on configuration
Step 3: Afterwards click on features and option
Step 4: Then click on general
Step 5: Then select BDEP option as Y then create bdep id
Step 6: Enable BUSY mobile app option as Y and select it as through cloud sync
Step 5: Save the changes
Step 6: Then click on administration menu
Step 7: Then click on users
Step 8: Add the user for your BUSY mobile app
Step 9: Then click on data export import button available in administration menu
Step 10: Then click on cloud sync
Step 11: Then click on bulk upload and click on start upload to proceed for a bulk upload in BUSY mobile app
BUSY data not fully visible in mobile app of BUSY. Why?
To see fully data of BUSY in Mobile app, You may follow below steps:
Step 1: Ensure your BUSY is update with latest release.
Step 2: Update your mobile app or can re install it.
Step 3: Go in administration.
Step 4: Select configuration and then feature/Options.
Step 5: Then click on general settings.
Step 6: Ensure BDEP ID has been created and then enable BUSY mobile app and click on through cloud sync.
Step 7: Save configuration then go in Data export import option.
Step 8: Click on Cloud Sync option.
Step 9: Bulk upload the data again.
Step 10: Also check antivirus as BUSY must be exclude.
If still issue persists then share concern on support@busy.in
Issue in mobile app data synch and upload
If you are facing issue while uploading data to cloud synch then follow the steps
1 install BUSY latest release and BUSY agents latest release and try to upload again
2 Check your internet connection it should be proper at the time of uploading data
3 Delete the old BDEP ID and create a new BDEP ID if you are first time uploading
then try bulk upload again
4 Go to administration menu and click on data export import and click cloud synch
then click on delete data and try bulk upload again
5 Remove the junk master and incomplete vouchers from house keeping menu
using the optin check junk character and check incomplete voucher
I am unable to sync my mobile data with the BUSY software. What should I do to fix this?
If the transactions you created in the mobile app are not downloading into the system, you can try these steps to fix the problem:
Please Note: Before making any changes, take a backup of your data.
Step 1: Check your internet connection and make sure it is stable.
Step 2: Do not make any changes in the voucher series configuration of the mobile app.
Step 3: Run Reindex Database from the Housekeeping menu to resolve any issues with the database.
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
