Frequently Asked
Questions

Q: How do I create a backup of my data in BUSY?

We can take backup and restore the same from company menu. For Backup follow the below step Step 1:- Go to Company menu Step 2:- Backup data Step 3:- Select company Step 4:- Mention user name and password of company Step 5:- Sepecify path for backup Step 6:- Select financial year for backup(Single or All). For restoring backup follow the below steps Step 1:- Go to company menu Step 2:- Restore data Step 3:- Mention path for restoration Step 4:- Click ok If same company already exits in list of company then it will ask for rewrite backup data on existing data. Select as per need (Yes or No)

Q: Can I restore data from a backup in BUSY?

We can take backup and restore the same from company menu. For Backup follow the below step Step 1:- Go to Company menu Step 2:- Backup data Step 3:- Select company Step 4:- Mention user name and password of company Step 5:- Sepecify path for backup Step 6:- Select financial year for backup(Single or All). For restoring backup follow the below steps Step 1:- Go to company menu Step 2:- Restore data Step 3:- Mention path for restoration Step 4:- Click ok If same company already exits in list of company then it will ask for rewrite backup data on existing data. Select as per need (Yes or No)

Q: Cleared cache, but BNS feature in BUSY mobile app still not working. What else to try?

To fix issues accessing or opening the BUSY app, you can try the following steps: Step 1 :Restart the App Step 2 :Restart Your Device Step 3 :Check for Updates Step 4 :Clear App Cache (Android) Step 5 :Reinstall the App Step 6 :Check for Device Compatibility-Make sure your device is compatible with the updated version of the BUSY. Step 7 :Check for Internet Connection Step 8 :Free Up Storage Space Step 9 : Check App Permissions Step 1 0: If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: How can I add a new product or service in BUSY?

To add a new product or service in BUSY, you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on the Masters. Step 2: Under Masters, select Item and then click on Add or Modify. This will open a list of your items that you can choose from. Step 3:Fill all the necessary details such as name, group, unit, tax rate, hsn etc and save. Step 4: Click on Save to apply the changes and close the window. Please note to take latest Backup of your data before make any changes in your data.

Q: Issues accessing or opening BUSY app. How to fix the problem?

To fix issues accessing or opening the BUSY app, you can try the following steps: Step 1 :Restart the App Step 2 :Restart Your Device Step 3 :Check for Updates Step 4 :Clear App Cache (Android) Step 5 :Reinstall the App Step 6 :Check for Device Compatibility-Make sure your device is compatible with the updated version of the BUSY. Step 7 :Check for Internet Connection Step 8 :Free Up Storage Space Step 9 : Check App Permissions Step 1 0: If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Having issue in BUSY BNS

If you having issue in Bns check these steps: 1. Go in Administration then go in configuration 2. Then go in Features/option then go in general tab 3. Then check BDEP id is enable or not and bdep id is mention or not 4. If not enable or mention then enable and mention bdep id 5. Unregister and register your mobile number in Bns app again 6. If not done go in your phone setting and give all permission to BUSY bns app 7. Then go in your phone setting and clear cache and uninstall app and install again 8. Check your antivirus setting in your system 9. Check Regional setting in your system

Q: Having issue in the BNS

If you having issue in Bns check these steps: 1. Go in Administration then go in configuration 2. Then go in Features/option then go in general tab 3. Then check BDEP id is enable or not and bdep id is mention or not 4. If not enable or mention then enable and mention bdep id 5. Unregister and register your mobile number in Bns app again 6. If not done go in your phone setting and give all permission to BUSY bns app 7. Then go in your phone setting and clear cache and uninstall app and install again 8. Check your antivirus setting in your system 9. Check Regional setting in your system

Q: How do I properly record refunds to customers in BUSY?

To properly record refunds to customers in BUSY, you can follow these steps: Step 1. Open BUSY and log in to your account. Step 2. locate and select the "Receipt Voucher" or "Receipt Entry" option. Step 3 :In the Receipt Entry form, you will need to fill in the following information:Party Name,Receipt Date,Nature of Receipt: As you mentioned, mention the nature of the receipt as "Advance Receipt.".,Amount,Narration. Step 4 :To adjust the advance payment against the respective invoice, you need to access the ledger for the party who made the advance payment. Step 5 :You can crete the payment voucher or Sales voucher to adjust the same recipt .

Q: How do I unregister or deactivate the BNS feature for a particular mobile number in the BUSY mobile app?

To unregister or deactivate the BNS feature for a particular mobile number in the BUSY mobile app, you can go to the app settings and look for the option to unregister or deactivate the mobile number. Step 1: Go to the Administration Step 2: Click on configuration option, select feature/option Step 3: Select General tab and Disable Event Notification Step 4: Set the occurance of event, you have to select the type of event and user Step 5: Mention remove contact no on which notification to be shared.(This option work with BUSY BNS Application) Please note, option is available in Standard model of BUSY and with active BLS

Q: I'm having trouble with the rolls/inventoryIt's showing the wrong weightHow can I correct this?

To troubleshoot the issue of BUSY showing the wrong total quantity when printing invoices, you can try the following steps: 1. Check the invoice settings in BUSY to ensure that the correct quantity calculation method is selected. 2. Verify that the quantities entered for each item on the invoice are accurate and have been entered correctly. 3. Ensure that there are no manual adjustments or overrides affecting the total quantity calculation. 4. Update BUSY to the latest version to ensure any known issues related to quantity calculation have been resolved. 5. If the issue persists, contact BUSY customer support for further assistance in troubleshooting and resolving the issue.

Find Solutions to Common Issues Related to notification-tools - bns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I create a backup of my data in BUSY?

We can take backup and restore the same from company menu.
 For Backup follow the below step
 Step 1:- Go to Company menu
 Step 2:- Backup data
 Step 3:- Select company
 Step 4:- Mention user name and password of company
 Step 5:- Sepecify path for backup
 Step 6:- Select financial year for backup(Single or All).
 For restoring backup follow the below steps
 Step 1:- Go to company menu
 Step 2:- Restore data
 Step 3:- Mention path for restoration
 Step 4:- Click ok
 If same company already exits in list of company then it will ask for rewrite backup data on existing data. Select as per need (Yes or No)

Can I restore data from a backup in BUSY?

We can take backup and restore the same from company menu.
 For Backup follow the below step
 Step 1:- Go to Company menu
 Step 2:- Backup data
 Step 3:- Select company
 Step 4:- Mention user name and password of company
 Step 5:- Sepecify path for backup
 Step 6:- Select financial year for backup(Single or All).
 For restoring backup follow the below steps
 Step 1:- Go to company menu
 Step 2:- Restore data
 Step 3:- Mention path for restoration
 Step 4:- Click ok
 If same company already exits in list of company then it will ask for rewrite backup data on existing data. Select as per need (Yes or No)

Cleared cache, but BNS feature in BUSY mobile app still not working. What else to try?

To fix issues accessing or opening the BUSY app, you can try the following steps:
 Step 1 :Restart the App
 Step 2 :Restart Your Device
 Step 3 :Check for Updates
 Step 4 :Clear App Cache (Android)
 Step 5 :Reinstall the App
 Step 6 :Check for Device Compatibility-Make sure your device is compatible with the updated version of the BUSY. 
 Step 7 :Check for Internet Connection
 Step 8 :Free Up Storage Space
 Step 9 : Check App Permissions
 Step 1 0: If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

How can I add a new product or service in BUSY?

To add a new product or service in BUSY, you can follow these steps:
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on the Masters.
 Step 2: Under Masters, select Item and then click on Add or Modify. This will open a list of your items that you can choose from.
 Step 3:Fill all the necessary details such as name, group, unit, tax rate, hsn etc and save.
 Step 4: Click on Save to apply the changes and close the window.
 Please note to take latest Backup of your data before make any changes in your data.

Issues accessing or opening BUSY app. How to fix the problem?

To fix issues accessing or opening the BUSY app, you can try the following steps:
 Step 1 :Restart the App
 Step 2 :Restart Your Device
 Step 3 :Check for Updates
 Step 4 :Clear App Cache (Android)
 Step 5 :Reinstall the App
 Step 6 :Check for Device Compatibility-Make sure your device is compatible with the updated version of the BUSY. 
 Step 7 :Check for Internet Connection
 Step 8 :Free Up Storage Space
 Step 9 : Check App Permissions
 Step 1 0: If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Having issue in BUSY BNS

If you having issue in Bns check these steps:
1. Go in Administration then go in configuration 
2. Then go in Features/option then go in general tab 
3. Then check BDEP id is enable or not and bdep id is mention or not
4. If not enable or mention then enable and mention bdep id 
5. Unregister and register your mobile number in Bns app again 
6. If not done go in your phone setting and give all permission to BUSY bns app
7. Then go in your phone setting and clear cache and uninstall app and install again 
8. Check your antivirus setting in your system
9. Check Regional setting in your system

Having issue in the BNS

If you having issue in Bns check these steps:
1. Go in Administration then go in configuration 
2. Then go in Features/option then go in general tab 
3. Then check BDEP id is enable or not and bdep id is mention or not
4. If not enable or mention then enable and mention bdep id 
5. Unregister and register your mobile number in Bns app again 
6. If not done go in your phone setting and give all permission to BUSY bns app
7. Then go in your phone setting and clear cache and uninstall app and install again 
8. Check your antivirus setting in your system
9. Check Regional setting in your system

How do I properly record refunds to customers in BUSY?

To properly record refunds to customers in BUSY, you can follow these steps:
 Step 1. Open BUSY and log in to your account.
 Step 2. locate and select the "Receipt Voucher" or "Receipt Entry" option.
 Step 3 :In the Receipt Entry form, you will need to fill in the following information:Party Name,Receipt Date,Nature of Receipt: As you mentioned, mention the nature of the receipt as "Advance Receipt.".,Amount,Narration.
 Step 4 :To adjust the advance payment against the respective invoice, you need to access the ledger for the party who made the advance payment.
 Step 5 :You can crete the payment voucher or Sales voucher to adjust the same recipt .

How do I unregister or deactivate the BNS feature for a particular mobile number in the BUSY mobile app?

To unregister or deactivate the BNS feature for a particular mobile number in the BUSY mobile app, you can go to the app settings and look for the option to unregister or deactivate the mobile number.
 Step 1: Go to the Administration
 Step 2: Click on configuration option, select feature/option
 Step 3: Select General tab and Disable Event Notification
 Step 4: Set the occurance of event, you have to select the type of event and user
 Step 5: Mention remove contact no on which notification to be shared.(This option work with BUSY BNS Application)
 Please note, option is available in Standard model of BUSY and with active BLS

I'm having trouble with the rolls/inventoryIt's showing the wrong weightHow can I correct this?

To troubleshoot the issue of BUSY showing the wrong total quantity when printing invoices, you can try the following steps: 1. Check the invoice settings in BUSY to ensure that the correct quantity calculation method is selected. 2. Verify that the quantities entered for each item on the invoice are accurate and have been entered correctly. 3. Ensure that there are no manual adjustments or overrides affecting the total quantity calculation. 4. Update BUSY to the latest version to ensure any known issues related to quantity calculation have been resolved. 5. If the issue persists, contact BUSY customer support for further assistance in troubleshooting and resolving the issue.

Frequently AskedQuestions