Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - bns
Incorrect numbers in Profit and Loss report in BUSY. How to get an accurate P&L report?
If you're encountering a discrepancy in the totals of the Profit and Loss (P&L) report in the BUSY, you should take a systematic approach to identify and correct the issue. Here are steps to help you address this problem:
Step 1 : Ensure that all income and expense transactions are...
Discrepancy in totals of Profit and Loss report in BUSY. How can I correct this?
If you're encountering a discrepancy in the totals of the Profit and Loss (P&L) report in the BUSY, you should take a systematic approach to identify and correct the issue. Here are steps to help you address this problem:
Step 1 : Ensure that all income and expense transactions are...
The net/internet connection with BUSY is not workingHow can I get the net connection working again?
If you're experiencing issues with the internet connection in BUSY, here are some steps you can follow to troubleshoot and get it working again:
Step 1 :Make sure that your computer is connected to the internet.
Step 2 :Close the BUSY software completely and then reopen it.
Step 3 :Your firewall or antivirus software may be blocking BUSY from accessing the internet.
Step 4 :If your network requires a proxy server to connect to the internet, ensure that BUSY is configured with the correct proxy settings.
Step 5 :Verify that your network settings, such as IP address and DNS configuration, are correct.
Step 6 :If you're experiencing internet connectivity issues that extend beyond BUSY software, contact your internet service provider (ISP) to check for any network outages or issues on their end.
Step 7 : Restart your router or modem to refresh your internet connection. Unplug the power for a few seconds and then plug it back in.
Remember to take appropriate precautions when making changes to your computer's settings or reinstalling software to avoid data loss. If you're not comfortable with technical troubleshooting, consider seeking assistance from IT professionals or your organization's IT department.
What reports can I generate to track my business performance in BUSY?
here is a step-by-step guide on how to generate various reports in BUSY:
Step 1 :Start by opening the BUSY on your computer.
Step 2 :Enter your login credentials to access the software.
Step 3 :Look for the "Reports" or "Financial Reports" tab in the main menu.
Step 4 :Choose the type of report you want to generate. For example, you can select "Profit & Loss Statement," "Balance Sheet," "Cash Flow Statement," "Sales Report," "Purchase Report," "Inventory Report," "Customer Statement," or "Vendor Statement," depending on your needs.
Step 5 :After selecting a report type, you will typically need to set reporting parameters. These parameters may include the date range for the report, specific accounts or items to include, and any other relevant filters.
Step 6 :Once you have configured the reporting parameters, click on the "Generate" or "Run" button.
Step 7 : If you want to save or share the report, look for options to export it in different formats such as PDF, Excel, or CSV.
You have successfully generated various reports in BUSY to track your business's performance. Repeat these steps whenever you need to access up-to-date financial and performance information for your company.
I am unable to access certain features and get error messages in BUSYWhat could be wrong?
When you encounter error messages and are unable to access certain features in BUSY, it can be due to various reasons. Here are some common causes and steps to address such issues:
Step 1 :Ensure that you have the necessary user permissions to access the specific features you are trying to use.
Step 2 :Check if you are using the latest version of BUSY. Outdated versions may have bugs or compatibility issues. If updates are available, install them.
Step 3 : Data corruption within your accounting files can lead to errors. Consider restoring from a backup if you suspect data corruption. Regularly backup your data to prevent such issues.
Step 4 : BUSY may require a certain amount of system resources to function properly. Ensure that your computer meets the software's minimum requirements in terms of RAM, CPU, and disk space.
Step 5 :If your software relies on network connections or cloud services, network issues can prevent access to certain features
Step 7 :Pay close attention to the error messages you are receiving. Error messages often provide valuable information about the nature of the problem. Use the information in the error message to troubleshoot.
The daily sales are not getting updated in BUSYWhat could be the issue?
When daily sales are not getting updated in BUSY, it can be due to various reasons. Here are some common causes and steps to address this issue:
Step 1 : Check the accuracy of your data entry for daily sales. Ensure that you have recorded all sales transactions correctly, including date, customer details, item descriptions, quantities, and prices.
Step 2 : Sales transactions should be entered with the correct transaction date.
Step 3 : Sometimes, pending transactions or unposted entries may prevent sales data from updating.
Step 4 :Ensure that your accounting software is set to the correct financial year.
Step5 :If your business involves inventory, discrepancies in inventory management can affect daily sales.
Step 6 : Ensure that you are using the latest version of BUSY.
Step 7 : If you suspect data corruption or if you made significant changes to your software configuration, consider restoring a backup of your data to a point where sales data was updating correctly.
Step 8 : If you need any assistance you can reach out to us on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
The voucher sharing feature in BUSY is not workingHow can I fix this?
If the voucher sharing feature (BDEP) in BUSY is not working as expected, you can try the following troubleshooting steps to resolve the issue:
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Features & Options
Step 4: General
Step 5: Enable & Create the BDEP ID then Click on Through Data Exchange Option.
Step 6 : Ensure that you are using the latest version of BUSY. Software updates often include bug fixes and improvements. If you are not using the latest version, consider updating the software.
Step 7 : Check if you have the necessary user permissions to use the voucher sharing feature.
Step 8 : Ensure that you have an active and stable internet connection.
Step 9 : Your computer's firewall or security software may be blocking the voucher sharing feature.
Step 10 : If possible, try using the voucher sharing feature on a different computer or device to determine if the issue is specific to your current setup.
Step 11 : Before attempting any major troubleshooting steps, make sure to back up your data. This is crucial to prevent data loss in case something goes wrong during the troubleshooting process.
I am trying to import my bank transactions into BUSY but it's not workingWhat am I doing wrong?
When you are unable to successfully import your bank transactions into BUSY, several factors could be contributing to the issue. Here are some common reasons and steps to help you troubleshoot the problem:Steps for Import Vouchers From Excel:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on the Data Export Import.
Step 2: Choose the Import Vouchers from Excel option and select the type of voucher that you want to import, such as Sale, Purchase, etc.
Step 3: After selecting the voucher type, click on the configure button and create a format for the voucher. Then, map the fields in BUSY with the columns in Excel. You can select the fields from the drop-down list and match them with the Excel columns.
Step 4: After mapping all the columns, select the Excel File Path and enter the Starting & Ending Row and Sheet Number of your Excel file. Then, click on the Import button and wait for the import process to complete.
Please refer also document and video tutorials for know more about the import process.
I have changed the network but still cannot connect to BUSYWhat should I do?
If you have changed the network but still cannot connect to BUSY, you may need to check if there are any network issues or try restarting the software.( In case of multiuser license).
If it is server system then can try the below steps:
Step 1: Clear temporary files and free up disk space on your computer.
Step 2: Restart your computer to refresh the system.
Step 3: Check your data size in which you are working.
Step 4: Check for any available updates for BUSY and install them.
Step 5: Close any unnecessary programs or applications running in the background.
If it is client server then can try the below steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
"ping (IP Address) -t" in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.
If same issue persists you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at [support@busy.in].
Issues using BUSY (BNS) app in BG. Can you check with an analyst?
I'm here to help with information and guidance, but I don't have the capability to directly interact with external systems or analysts. If you're experiencing issues with the BUSY (BNS) app in Bulgaria (BG), here's what you can do:
Step 1 : Ensure that you are using the latest version of the BNS app. Sometimes, updating the app can resolve known issues or bugs.
Step 2 : Confirm that your local network and internet connectivity are stable.
Step 3 : Before making significant changes or troubleshooting steps, ensure that you have a backup of your data in case any changes affect your existing data.
Step 4 : If possible, test the BNS app on different devices to see if the issues are specific to a particular device or operating system.
Step 5 : Reach out to BUSY's customer support or technical support team. They can provide assistance and guidance specific to the issues you are facing with the BNS app in your location.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.