Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - busy agent
Resolve issues with BUSY Agent backup disconnections.
If BUSY Agent disconnected and unable to take backup, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Backups for BUSY have suddenly stopped working. How can I troubleshoot and fix the backup issues?
If automatic backup suddenly stop through BUSY Agent, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Customizing data backup in BUSY and managing backup size.
You can use BUSY Agent application to schedule automatic backups of your BUSY data to Google Drive and local drive.
To set it up, you need to follow these steps:
Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file.
Step 2: Install the setup in the same drive where BUSY Software is installed.
Step 3: After the installation is complete, Open it and configure your data directory from where your data is running under the General Configuration tab.
Step 4: Click on Backup Configuration ( Local Drive ) and specify the backup path and schedule the backup timming.
Step 5: Click on Backup Configuration (Google Drive) and enter your Gmail ID and authorize it.
Step 6: Schedule your backup as per your requirements and save the configuration. Click on Add to Startup to enable automatic backup on your Google Drive.
Now, your data will be backed up on Local Drive & Google Drive at the scheduled time.
How to troubleshoot errors when using BUSY Agent features?
To troublehoot the errors when using BUSY Agent, you can follow these steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Troubleshooting BUSY Agent automatic backup issues.
If BUSY Agent unable to take backup, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I want to take a backup of BUSY data. What is the process to do it?
For Taking Auto Backup of the data you can use BUSYAgent Utility which allows to take backup on Local system and on Google Drive as per the spefied intervals:
Step 1 : Download and Install the BUSYAgent through our site www.busy.in go to resource and downloads
Step 2 : Open BUSYAgent and go to General Configuration
Step 3 : Specify data location as per access or SQL
Step 4 : Go to Backup Configuration for Local and specify the folder path of your local drive and specify the interval for backup schedule
Step 5 : Now go to Backup Configuration for google drive and specify your gmail ID
Step 6 : Configure the interval for backup schedule
Step 7 : Save the settings and check the backup through Backup now Tab.
Further, for taking manual backup then you can refer to the steps below:
1. Go to Company menu
2. Click on Backup Data
3. Select Company and specify Username and Password
4. Specify the folder location where you require to take the backup
5. Select all the F.Y. and Press OK.
How often does automatic backup occur in BUSY, and how can I customize the schedule?
BUSY doesn't have any option to take automatic backup.
Further you can use BUSY Agent application to schedule automatic backup.
To set it up, you need to follow these steps:
Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file.
Step 2: Install the setup in the same drive where BUSY Software is installed.
Step 3: After the installation is complete, Open it and configure your data directory from where your data is running under the General Configuration tab.
Step 4: Click on Backup Configuration ( Local Drive ) and specify the backup path and schedule the backup timming.
Step 5: Click on Backup Configuration (Google Drive) and enter your Gmail ID and authorize it.
Step 6: Schedule your backup as per your requirements and save the configuration. Click on Add to Startup to enable automatic backup on your Google Drive.
Now, your data will be backed up on Local Drive & Google Drive at the scheduled time.
The automated backup is not happening at the scheduled time. What should I check?
If BUSY Agent not taking backup automatically on the scheduled time, you can try these troubleshooting steps:
Step 1: Keep BUSY Agent running in the background. Do not close the application window.
Step 2: Check the available space on your Local Drive and Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check after reinstall BUSY Agent application.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
The automatic backup feature stopped working. How can I resolve this issue?
If backup stopped in BUSY Agent, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting Run as administrator.
Step 7: Check the internet connection is stable or not for google drive backup.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
The software shows the last backup was done long back. Why is scheduled backup not happening automatically?
If you are unable to take backup automatically through BUSY Agent, you can try these troubleshooting steps:
Step 1: Make sure that BUSY Agent is running in the background.
Step 2: Check the available space on your Local Drive as well as Google Drive and clear some space if needed.
Step 3: Update BUSY Agent to the latest version from the official website.
Step 4: If you have trouble backing up a specific company, try backing it up on your local drive first and see if the problem persists.
Step 5: Check your antivirus or firewall settings and make sure they are not blocking BUSY Agent Application from accessing the internet or other resources.
Step 6: Run BUSY Agent as an administrator by right-clicking on the application icon and selecting “Run as administrator".
Step 7: Check after reinstall BUSY Agent application.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
