Frequently Asked
Questions

Find Solutions to Common Issues Related to notification-tools - email configuration

FAQs

While sending mail showing error 114 wrong password or user ID

To resolve the error of 114 wrong user ID or password you need to follow the steps 
1 go to administaration menu and click on configuration then click on email configuration 
2 then check the mail id you provide in setting is correct or not if its correct then you need 
to generate app password 
3 open gmail account setting and click on security setting then enable two step verification 
4 search app password and open it then select the option other and type BUSY in app name and 
click on generate 
5 copy the password and paste it on BUSY mail password and save then click on test setting to 
confirm its working proper or not

How can I resolve the "record-wide printing error" while printing customer bills in BUSY?

A record-wide printing error in BUSY typically occurs when there's an issue with the formatting or content of the data that you're trying to print on customer bills. To resolve this error, you can follow these steps:
 Step 1 : Verify that your printer is properly configured and functioning correctly. Test it by printing other documents to rule out any hardware issues.
 Step 2 : Use the Print Preview feature within the software to review how the customer bills will appear before printing. 
 Step 3 : If you are using custom bill templates, review them to ensure they are correctly designed and formatted. 
 Step 4 : Ensure that your printer's driver is up to date.

How do I export and email my bills from BUSY to head office

In BUSY, We have to do the Email Configuration for sending invoice to the customer.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From Option - Your Name & Reply To - Your Email ID.
Step 8: Open the Delivery Challan voucher 
Step 9: Click on Email Option.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.
For Export Invoice : Click on Export then select PDF.

How can I ensure that the email is sent from my ID?

To ensure that the email is sent from your ID in BUSY , you need to configure the email settings by providing your email ID and password in the Email Configuration section.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.	Notification Tools || Email Configuration

Checks and solutions for authentication errors after generating an app password in BUSY?

To resolve authentication errors after generating an app password in BUSY, you can try the following checks and solutions:
 1. Double-check the app password: Make sure you have entered the correct app password generated for BUSY.
 2. Verify the login credentials: Ensure that you are using the correct username and password to log in to BUSY.
 3. Check internet connectivity: Ensure that you have a stable internet connection to avoid any authentication errors.
 4. Clear cache and cookies: Clearing the cache and cookies of your web browser can help resolve authentication issues.
 5. Contact customer support: If the issue persists, reach out to BUSY customer support for further assistance and troubleshooting.

Attaching a PDF copy of an invoice to the email invite in BUSY steps to do this.

To update the access code in BUSY using the same internet connection, you need to follow these steps:
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on configuration.
 Step 2: Click on Email Configuration and enter all the required details to set up your email account. You can watch the video tutorial by clicking on the play button on the right corner for more guidance.
 Step 3: After completing the configuration, open the invoice that you want to send and click on the Email button or press ALT+M. You can enter your customer’s email address in the To field and click on Send.

How can I troubleshoot an error regarding the remote host not being resolved for email in BUSY?

To troubleshoot an error regarding the remote host not being resolved for email in BUSY, you can try the following steps:
 1. Check your internet connectivity to ensure you have a stable connection.
 2. Verify that the SMTP server settings in BUSY are correct. Double-check the server address, port number, and authentication settings.
 3. Make sure there are no firewall or antivirus settings blocking the connection to the remote host. Temporarily disable any firewall or antivirus software and try again.
 4. Try using a different SMTP server or email provider to see if the issue persists.
 5. Restart your computer and try again.
 6. If the problem continues, contact BUSY customer support for further assistance.

Resolving errors preventing the sending of emails with specific attachments in BUSY?

If you are having issue in sending of email with specific attachment then 
 please follow the given steps
 Step 1: Exclude BUSY from the Antivirus
 Step 2: Ensure that your firewall settings are not blocking BUSY 
 Software's access to the internet, as this can impact attachment 
 downloads and uploads.
 Step 3: Ensure that you have the necessary permissions to access and work with 
 attachments in BUSY
 Step 4: Make sure size of the attachment is allowed and reasonable to send with mail.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

What is the configuration required for sending daily reports via email?

To send daily reports via email in BUSY, the email configuration needs to be set up. To set it up Gmail Id follow these steps:
Step 1: Open your company then go to Administration tab.
Step 2: Select Configuration and click on Email Configuration.
Step 3: Click on Send Directly choose Send Reports options as required.
Step 4: Specify smtp.gmail.com in SMTP Server then mention your gmail id in User Name.
Step 5: You need to create App Password from your google account. You can check our document available for how to create it.
Step 6: Now, click on Test Account Settings for sending a test mail then save the configuration.
Your BUSY is ready to send reports / invoices via email.

How can I troubleshoot not receiving Yahoo's two-factor code?

If you are not receiving Yahoo's two-factor authentication code, you can try the following troubleshooting steps:
 1. Check your spam or junk folder in your email account to see if the code email was mistakenly filtered.
 2. Make sure your email address is correctly entered in your Yahoo account settings.
 3. Verify that your email account is active and in good standing.
 4. Check if you have any email filters or rules set up that may be affecting the delivery of the code email.
 5. Temporarily disable any email forwarding or auto-forwarding settings that may be interfering with the code email delivery.
 6. Contact Yahoo customer support for further assistance if the issue persists.