Frequently Asked
Questions

Q: I need to email the chalan and e-way bill to my customer. How can I do this from the software?

To send email the challan from BUSY, follow these steps: Step 1: Go to transaction then choose Material issue to party voucher type. Step 2: Click on Modify and access the required invoice in modify mode. Step 3: Press ALT+M to initiate the email command and then select the desired format for sending the email. Step 4: Specify the recipient's email address in the To field and click on the Send button to dispatch the email. BUSY does not provide a direct provision to send E way bills through email. If you need to send an E way bill via email, you have to do it manually.

Q: Why am I getting an error message when trying to connect BUSY to my email account?

To fix the issue of not being able to access your email account through BUSY, you can try the following steps: Step:1 Check your internet connection to ensure it is stable. Step:2. Verify that your email account credentials (username and password) are correct. Step:3. Make sure that your email account is properly configured in the software. Step:4. Check if there are any firewall or antivirus settings blocking the software's access to your email account. Step:5. Restart the software and try accessing your email account again. If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Q: What steps should I take for resolving email configuration errors in BUSY?

To resolve email configuration errors in BUSY, you can follow these steps: 1. Check your internet connection to ensure it is stable. 2. Verify that the email settings in BUSY are correct, including the SMTP server, port number, and authentication details. 3. Double-check the email address and password entered in the software. 4. Make sure that your email provider allows access from third-party applications. 5. Disable any firewall or antivirus software that may be blocking the email communication. 6. Test the email configuration by sending a test email from BUSY. 7. If the issue persists, contact BUSY support for further assistance.

Q: How can i send email automatic after save invoice from BUSY?

To send email automatic after save invoice from BUSY follow these steps: Step 1: Go to administration then click on configuration Step 2: Select the Voucher series configuration and click on Sales tab Step 3: After click on sales tab ,select the requires voucher series and then choose voucher configuration tab that appears in right side of the screen. Step 4: Specify Y to enable the Send Email after saving option and then click on configuration tab Step 5: Disable prompt for sending email option and save the configuration now , email will send automatic without any popup after saving the invoice.

Q: Does BUSY integrate with Outlook for emailing invoices?

In BUSY, Can configure for Outlook. Directly through Outlook or through smtp server details.Pls Follow Below Steps: Direct Through Outlook Click On Step 1: Administration Step 2: Configuration Step 3: Email Configuration Step 4: Send Through Mircosoft Outlook Through SMTP Server Click on Step 1: Administration Step 2: Configuration Step 3: Email Configuration Step 4: Mention Outlook smtp server in Server Configuration Step 5: Mention the Username & Password of Outlook Step 6: In Sender Details : a) From : Mention Company Name b) Reply To : Mention the same outlook ID Step 7: If required can mention Email Header & Footer & CC,BCC id for remember. Step 8: Click on Email option for Sending Vouchers & Reports.

Q: I want to email invoices directly from BUSY. Is this possible?

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY. Pls Follow the Below Steps : Step 1: Administration Step 2: Configurations Step 3: Email Configuration Step 4: Select Send Directly option. Step 5: Select Attachment as per your requirement Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Q: Why can't I send emails from my account in BUSY?

When you are receiving the error while sending the email from BUSY to the customer. Pls follow the below steps : Step 1: Make sure that you have done the email configuration properly in BUSY. Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully. Step 3: Check the Internet connection should be proper. Step 4: In the email configuration, check by changing the port 465 ,571 and 25. Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

Q: How can I email my BUSY data to someone?

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY. Pls Follow the Below Steps : Step 1: Administration Step 2: Configurations Step 3: Email Configuration Step 4: Select Send Directly option. Step 5: Select Attachment as per your requirement Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Q: Can I email a quotation directly to a customer?

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY. Pls Follow the Below Steps : Step 1: Administration Step 2: Configurations Step 3: Email Configuration Step 4: Select Send Directly option. Step 5: Select Attachment as per your requirement Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Q: How do I configure email notifications in BUSY

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY. Pls Follow the Below Steps : Step 1: Administration Step 2: Configurations Step 3: Email Configuration Step 4: Select Send Directly option. Step 5: Select Attachment as per your requirement Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

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Dealer Complaint/Issues

I need to email the chalan and e-way bill to my customer. How can I do this from the software?

To send email the challan from BUSY, follow these steps:
Step 1: Go to transaction then choose Material issue to party voucher type.
Step 2: Click on Modify and access the required invoice in modify mode.
Step 3: Press ALT+M to initiate the email command and then select the desired format for sending the email.
Step 4: Specify the recipient's email address in the To field and click on the Send button to dispatch the email.
BUSY does not provide a direct provision to send E way bills through email. If you need to send an E way bill via email, you have to do it manually.

Why am I getting an error message when trying to connect BUSY to my email account?

To fix the issue of not being able to access your email account through BUSY, you can try the following steps:
 Step:1 Check your internet connection to ensure it is stable.
 Step:2. Verify that your email account credentials (username and password) are correct.
 Step:3. Make sure that your email account is properly configured in the software.
 Step:4. Check if there are any firewall or antivirus settings blocking the software's access to your email account.
 Step:5. Restart the software and try accessing your email account again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

What steps should I take for resolving email configuration errors in BUSY?

To resolve email configuration errors in BUSY, you can follow these steps:
 1. Check your internet connection to ensure it is stable.
 2. Verify that the email settings in BUSY are correct, including the SMTP server, port number, and authentication details.
 3. Double-check the email address and password entered in the software.
 4. Make sure that your email provider allows access from third-party applications.
 5. Disable any firewall or antivirus software that may be blocking the email communication.
 6. Test the email configuration by sending a test email from BUSY.
 7. If the issue persists, contact BUSY support for further assistance.

How can i send email automatic after save invoice from BUSY?

To send email automatic after save invoice from BUSY follow these steps:
 Step 1: Go to administration then click on configuration
 Step 2: Select the Voucher series configuration and click on Sales tab
 Step 3: After click on sales tab ,select the requires voucher series and then choose voucher configuration tab that appears in right side of the screen.
 Step 4: Specify Y to enable the Send Email after saving option and then click on configuration tab
 Step 5: Disable prompt for sending email option and save the configuration
 now , email will send automatic without any popup after saving the invoice.

Does BUSY integrate with Outlook for emailing invoices?

In BUSY, Can configure for Outlook. Directly through Outlook or through smtp server details.Pls Follow Below Steps:
Direct Through Outlook
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Email Configuration
Step 4: Send Through Mircosoft Outlook
Through SMTP Server
Click on
Step 1: Administration
Step 2: Configuration
Step 3: Email Configuration
Step 4: Mention Outlook smtp server in Server Configuration
Step 5: Mention the Username & Password of Outlook
Step 6: In Sender Details : a) From : Mention Company Name
 b) Reply To : Mention the same outlook ID
Step 7: If required can mention Email Header & Footer & CC,BCC id for remember.
Step 8: Click on Email option for Sending Vouchers & Reports.

I want to email invoices directly from BUSY. Is this possible?

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Why can't I send emails from my account in BUSY?

When you are receiving the error while sending the email from BUSY to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

How can I email my BUSY data to someone?

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Can I email a quotation directly to a customer?

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

How do I configure email notifications in BUSY

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Frequently AskedQuestions