Frequently Asked Questions

If you want to email data of BUSY then please follow the given steps
 Step 1: Take the backup of all the companies
 Step 2: Then compress the files of backup into archive or winrar
 Step 3: Then attach in the email if showing large file size 
 Step 4: Then use the we transfer to email the data.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you can't open email attachment sent from BUSY then follow the steps.
 Step 1. Ensure that the file format of the attachment is PDF format.
 Step 2. You might need to download the attachment to your computer then try to open it.
 Step 3. Ensure that the software you're using to open the attachment is up to date. 
 Outdated software may not support newer file formats.
 Step 4. Before opening any attachment, make sure to scan it for viruses or malware to ensure it's safe to open.

To rectify email integration issues after changing the password in BUSY, you can try the following steps:
 1. Check the email settings in BUSY and make sure they are updated with the new password.
 2. Verify that the email server settings (SMTP/IMAP) are correctly configured in the software.
 3. Test the email integration by sending a test email from BUSY to see if it goes through successfully.
 4. If the issue persists, contact the BUSY support team for further assistance in troubleshooting and resolving the email integration problem.

BUSY offers a "Mobile App" that lets you access your data on the go. 
 Also BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

To configure email settings in BUSY to send emails,Here's a general guide to help you with the process:
 Step 1: Click on Administration
 Step 2: Then Configurations
 Step 3: Then Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select Attachment as per your requirement
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID."

If you cannot see the Email option when trying to send invoice from BUSY, you may need to check two things:
 1. The model of BUSY that you are using. The Basic model does not have the option, so you may need to upgrade to a higher model, such as Standard or Enterprise.
 2. The permissions that you have to access all the features. You may not have the rights to configure email so you may need to contact your administrator or supervisor to grant you the access.

For email connectionissue in BUSY please check the email configration settings. Please follow below mention steps for checking email configration:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM
 If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

In BUSY, SMTP server error code 114 occurs when attempting to send an email if either the username or password provided is incorrect.To resolve the error follow the below steps:
 Step 1: Go to Administration, click on Configuration, and select Email Configuration option.
 Step 2: Verify the email ID mentioned in Username. If it is incorrect, correct it.
 Step 3: If the username is correct, check the password. If the password is incorrect, generate a BUSY app password from your email ID and specify it in BUSY.

If you want to prevent frequent changes in mail password and ensuring the stability of email id
 then please follow the given steps
 Step 1: Don't share the credential of mail to anyone.
 Step 2: Don't give acces of company with your log in credential in company.
 Step 3: Keep enable Two step verification in email for higher security.
 Further for more clarification you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

In BUSY, SMTP server error code 114 occurs when attempting to send an email if either the username or password provided is incorrect.To resolve the error follow the below steps:
 Step 1: Go to Administration, click on Configuration, and select Email Configuration option.
 Step 2: Verify the email ID mentioned in Username. If it is incorrect, correct it.
 Step 3: If the username is correct, check the password. If the password is incorrect, generate a BUSY app password from your email ID and specify it in BUSY.