Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
I am unable to send an invoice via email or WhatsApp from the BUSY software. What should I do?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Steps to resolve issues when emails are still not being sent after changing email ID and password in BUSY.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Why am I facing issues with sending emails in BUSY, and how can I resolve this?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
I can't send emails in BUSY even after restarting the internet. What else should I try?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Additional steps to try or escalating the issue when email sending issues persist in BUSY.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
I am unable to send emails from BUSY. How can I resolve this issue?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
How do I add multiple email accounts to send emails from in BUSY?
If you want to add multiple email accounts to send email from BUSY then follow these steps.
Step 1. Go to Administration
Step 2. Then click on Utilities option
Step 3. Then Click on Send Email Option to send PDF files from BUSY
Step 4. Afterward you need to select one account or a group of accounts from the Send Email To options
Step 5. After that If you have chosen the one account option, you will need to select the account name that you want to send
the email to.
Step 6. Then select body type as PDF Attachment
Step 7. The recipient's email account will be automatically selected from the chosen account name. However, if it has not been
defined in the account master, you will need to manually type it in the "To" section and use; to add multiple email in To section.
Step 8. Now Define CC and BCC email account in next section.
Step 9. Define your subject line according to your need.
Step 10. Then click on the attachment folder to attach multiple files,
Step 11. Now click on the send button to send the email.
Troubleshooting email sending issues in BUSY even after changing email ID and password.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Fixing email sending issues in BUSY and resolving mail configuration problems.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
The internet keeps disconnecting within BUSY. How can I address this?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.