Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
How can I test if email sending is working properly after configuring an email ID in BUSY?
For testing the mail id correctly configure or not.
Can send test mail from email configuration option itself by using Test account setting option.
How do I sync emails across multiple devices in BUSY?
In BUSY, we can do the email configuration and manually can send the emails to the customers.There is no sync emails option to multiple devices.
The PDF attachment in the emailed invoice from BUSY is corrupt. What could be wrong?
If your emailed PDF file is corrupted, it's advisable to check your system to ensure that you have upto date antivirus
software installed.
How can I configure email in BUSY with only a mobile internet connection?
In BUSY, The internet connection is not required for the email configuration. It is only required when we send the email to the customers.
Where can I enter the main content/body text when composing an email with attachments in BUSY?
The main content/body text can be entered in the email body when composing an email with attachments in BUSY header and footer part
How do I sync the BUSY password across multiple devices I use to access the account?
Unfortunately, BUSY does not have a built-in feature to sync passwords across multiple devices. Each device will require its own separate login credentials.
Why does the app password I generated in BUSY change every time? Is this expected behavior?
The app password is generated by your email account, not by BUSY. It changes every time for the security of your email account.
How can I connect BUSY to Anidex?
To connect BUSY to Anidex, you need to enter the Anidex ID in BUSY. This will establish the connection between the two systems.
Why don't I see an option to directly upload documents like invoices into BUSY?
The option to directly upload documents like invoices into BUSY may not be available because the software may not have that feature.
How can I add multiple email IDs for sending emails from BUSY?
In BUSY, you cannot add multiple email IDs for sending emails. Only one email ID can be configured for sending emails.