Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
Resolving email sending issues in BUSY and identifying possible causes.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Troubleshooting connectivity issues in BUSY despite a working internet connection.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
How can I diagnose email sending problems in BUSY?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Troubleshooting issues preventing direct email sending from BUSY.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Additional steps to try or escalating the issue when email sending issues persist in BUSY.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
I am unable to send emails from BUSY. How can I resolve this issue?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
How do I add multiple email accounts to send emails from in BUSY?
If you want to add multiple email accounts to send email from BUSY then follow these steps.
Step 1. Go to Administration
Step 2. Then click on Utilities option
Step 3. Then Click on Send Email Option to send PDF files from BUSY
Step 4. Afterward you need to select one account or a group of accounts from the Send Email To options
Step 5. After that If you have chosen the one account option, you will need to select the account name that you want to send
the email to.
Step 6. Then select body type as PDF Attachment
Step 7. The recipient's email account will be automatically selected from the chosen account name. However, if it has not been
defined in the account master, you will need to manually type it in the "To" section and use; to add multiple email in To section.
Step 8. Now Define CC and BCC email account in next section.
Step 9. Define your subject line according to your need.
Step 10. Then click on the attachment folder to attach multiple files,
Step 11. Now click on the send button to send the email.
Troubleshooting email sending issues in BUSY even after changing email ID and password.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Resolving OTP verification issues when verifying phone number for WhatsApp integration in BUSY.
If you registered your mobile number with an application or service and did not receive the One-Time Password (OTP), there are several steps you can take to troubleshoot the issue and receive the OTP:
Step 1 :Ensure that your mobile device has a stable network connection and sufficient signal strength. Without a network connection, you won't receive OTP messages.
Step 2 :Sometimes, OTP messages may take a few minutes to arrive.
Step 3 :Verify your SMS inbox to see if the OTP message has been received but not displayed as a notification.
Step 4 :Confirm that you entered your mobile number correctly when registering.
Step 5 :Restarting your mobile device can help refresh its network connections and may resolve OTP delivery issues.
Step 6 : In some cases, the application or service may offer alternative methods of verification, such as email verification or voice call verification.
Step 7 : OTP delivery can be affected by temporary network congestion or issues.
Step 8 : If all else fails, consider using an alternate mobile number to complete the registration process. Ensure that the alternate number is working correctly.
How to address error messages when accessing reports or invoices in BUSY?
When you encounter error messages while accessing reports or invoices in BUSY, it's essential to address them promptly to ensure the smooth operation of the software. Here are some steps you can follow to address error messages:
Step 1 : Carefully read and understand the error message. The message may provide valuable information about the nature of the problem.
Step2 ;If the error message includes an error code or additional details, make a note of them.
Step 3 :Ensure that the data you've entered is accurate and complete.
Step 4 ; If the error occurs when generating a specific report or invoice, double-check the parameters you've set for that document.
Step 5 :If the error message persists and you cannot resolve it on your own, consider reaching out to BUSY's customer support or technical support. Provide them with the error details and any relevant information about your setup.
If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 Centralised helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
