Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
BUSY mobile app not updating or syncing new data from desktop software. How to resolve?
To resolve the issue of the BUSY mobile app not updating or syncing new data from the desktop software, you can try the following Steps:
Step 1 : Check your internet connection: Ensure that both your desktop and mobile devices are connected to a stable internet connection.
Step 2 :...
Ledger feature in BUSY mobile app not working. Causes and troubleshooting Steps?
If the ledger feature in the BUSY mobile app is not working, it could be due to various reasons such as a technical issue, incorrect settings, or a problem with the data synchronization. To troubleshoot this issue, you can try the following Steps:
Step 1 : Check your internet connection:...
How can I resolve data sync issues in the mobile application for BUSY?
To resolve data sync issues in the mobile application for BUSY, you can try the following steps:
1. Check your internet connection: Ensure that you have a stable and reliable internet connection to sync data properly.
2. Update the mobile app: Make sure you have the latest version of the BUSY mobile app installed on your device. Check for any available updates and install them if necessary.
3. Restart the app: Close the BUSY mobile app completely and then reopen it. This can help refresh the app and resolve any temporary issues.
4. Sync manually: If the automatic sync is not working, try manually syncing the data. Look for the sync option within the mobile app and initiate the sync process.
5. Check settings: Verify that the sync settings in the mobile app are correctly configured. Ensure that the sync frequency and other relevant settings are set up properly.
6. Contact support: If the issue persists, it is recommended to reach out to BUSY customer support for further assistance. They can provide specific troubleshooting steps based on your situation.
The BUSY mobile app disconnects frequently and goes offline. How can I fix this issue?
If the BUSY mobile app frequently disconnects and goes offline, there are a few Steps you can take to try and fix this issue:
Step 1 : Check your internet connection: Ensure that you have a stable and reliable internet connection on your mobile device. Poor or unstable internet can cause the app to disconnect.
Step 2 : Update the app: Make sure that you have the latest version of the BUSY mobile app installed on your device. Updates often include bug fixes and improvements that can help resolve connectivity issues.
Step 3 : Restart the app and device: Close the app completely and then reopen it. Additionally, try restarting your mobile device to refresh the system and potentially resolve any temporary issues.
Step 4 : Clear app cache: Clearing the cache of the BUSY mobile app can help resolve any temporary data or configuration issues. You can usually do this through the app settings on your device.
Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
How to troubleshoot connection errors in the BUSY mobile app?
To troubleshoot connection errors in the BUSY mobile app, you can try the following Steps:
Step 1 : Check your internet connection: Ensure that you have a stable and active internet connection on your mobile device.
Step 2 : Restart the app: Close the BUSY app completely and then reopen it to see if the connection error resolves.
Step 3 : Update the app: Make sure you have the latest version of the BUSY mobile app installed on your device. If not, update it from the app store.
Step 4 : Clear app cache: Clearing the app cache can help resolve connection issues. Go to your device's settings, find the BUSY app, and clear its cache.
Step 5 : Check server status: Verify if the BUSY server is up and running by visiting their website or contacting their customer support.
Step 6 : Restart your device: Sometimes, restarting your mobile device can fix connection errors.
If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
How to diagnose and resolve disruptions in my accounting software mobile app connection?
To diagnose and resolve disruptions in your accounting software mobile app connection, you can follow these Steps:
Step Step 1 : Check your internet connectivity: Ensure that you have a stable internet connection on your mobile device.
Step Step 2 : Verify login credentials: Double-check that you are using the correct username and password to log into the mobile app.
Step Step 3 : Update the mobile app: Make sure that you have the latest version of the accounting software mobile app installed on your device. If not, update it from the app store.
Step Step 4 : Restart your device: Sometimes, restarting your mobile device can help resolve connectivity issues.
Step Step 5 : Check firewall and port settings: Ensure that your firewall settings are not blocking the mobile app's connection. Additionally, make sure that the necessary ports (such as port 981) are open on your system.
Step Step 6 :If the problem persists, you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
How can I troubleshoot issues with syncing sales invoices between the BUSY software and the mobile app?
To troubleshoot issues with syncing sales invoices between the BUSY software and the mobile app, you can try the following Steps:
Step Step 1 : Check your internet connection: Ensure that you have a stable and reliable internet connection on both your computer and mobile device.
Step Step 2 : Update the software and app: Make sure that you are using the latest version of the BUSY software and the mobile app. Update them if necessary.
Step Step 3 : Sync manually: If automatic syncing is not working, try manually syncing the data between the software and the app. Look for the sync option in the settings or preferences of both the software and the app.
Step Step 4 : Verify login credentials: Double-check that you are using the correct login credentials for both the software and the app. Ensure that the username and password are entered correctly.
For furthur assistance, you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
What are the Steps I need to follow to purchase, install, and activate the mobile version of BUSY?
To purchase, install, and activate the mobile version of BUSY, you need to follow these Steps:
Step 1 : Purchase the mobile app separately from a dealer or authorized source.
Step 2 : Download the BUSY mobile app from the respective app store (Google Play Store for Android or App Store for iOS).
Step 3 : Install the app on your mobile device.
Step 4 : Launch the app and enter your license key or serial number to activate it.
Step 5 : Follow the on-screen instructions to complete the activation process.
Step 6 : Once activated, you can log in to the mobile app using your BUSY web account credentials.
Step 7 : The mobile app provides full functionality similar to the web version, allowing you to access and manage your BUSY data on the go.
Please note that the mobile app requires a separate purchase and is not included with the web version of BUSY.
Sync software backend features like inventory and accounting in the mobile app. How to do this?
To sync software backend features like inventory and accounting in the mobile app, you can follow these Steps:
Step 1 : Ensure that you have the latest version of the BUSY installed on your desktop.
Step 2 : Enable the mobile app feature from general.
Step 3 : Download and install the BUSY mobile app on your mobile device.
Step 4 : Open the mobile app and log in using your credentials.
Step 5 : Connect the mobile app to the desktop software by entering the required details, such as the IP address and port number.
Step 6 : Once connected, you can sync data between the desktop software and the mobile app by selecting the sync option in the mobile app.
Step 7 : This will update the inventory and accounting information in real-time, allowing you to access and manage it from your mobile device.
Troubleshoot sync issues for new bills not appearing in the mobile app after enabling cloud sync in BUSY Agent.
To troubleshoot sync issues for new bills not appearing in the mobile app after enabling cloud sync in BUSY Agent, you can try the following Steps:
Step 1 : Make sure that you have enabled the cloud sync feature in BUSY Agent.
Step 2 : Check your internet connection to ensure it is stable and working properly.
Step 3 : Verify that the new bills have been successfully synced to the cloud by checking the sync status in BUSY Agent.
Step 4 : If the bills are not syncing, try manually syncing the data from the desktop software to the cloud.
Step 5 : Restart the mobile app and check if the new bills appear after the sync process.
for furthur assistance,you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
