Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
Setup and use BUSY mobile app on the phone.
To set up and use the BUSY mobile app on your phone, you need to:
Step 1 : download the app from the app store.
Step 2 : Once downloaded, open the app
Step 3 : and log in using your BDP ID, username, and password.
Step 4 : You can then access features like viewing reports, creating invoices, and making transactions. The app syncs with the cloud, so you can view your data on your phone.
The voucher opens on some phones but not others. What causes this inconsistency?
The inconsistency in opening vouchers on different phones could be caused by the following reasons :
Step 1. Install BUSY latest mobile application from Google play store or App store.
Step 2. There should be must have PDF viewer \ reader.
Step 3. BUSY application must be updated in latest release.
Step 4. It is recommended to check the system requirements and ensure that the phones meet the necessary specifications for running the voucher application.
System requirements for using BUSY mobile app. How to resolve data load issues?
The system requirements for using the BUSY mobile app are not specified in the documentation. To resolve data load issues, you can try:
Step 1 : troubleshooting Steps such as checking your internet connection, clearing cache and app data, and ensuring that your device meets the minimum requirements for the app.
if still issue presist, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Can the app's three-device change limit be increased, and how do I switch my mobile device for app access?
No, the app's three-device change limit cannot be increased.
To switch your mobile device for app access, you will need to download the app on the new device and activate it using the necessary credentials like :
Step 1 : click on change device, select device list name
Step 2 : from which need to deactive subscription code
Step 3 : request otp, receive on registered mobile number
Step 4 : mention otp
Step 5 : verify and proceed.
Can I get immediate sync updates for the data uploaded on cloud and how much time does it take to show up on the BUSY mobile application?
Yes, you can get immediate sync updates for the data uploaded on cloud in BUSY. The time it takes to show up on the BUSY mobile application depends on the type of upload you choose - bulk or incremental. Bulk upload is a one-time process, while incremental upload can be set to happen automatically or manually. Once the upload is complete, the data should be available on the BUSY mobile app immediately.
What should I do if I can't connect to the BUSY mobile app after opening the required port?
If you are unable to connect to the BUSY mobile app after opening the required port, you may need to check if there are any other instances of BUSY using the same port. Make sure that the port is not being used by any other application or service.
If the problem persists, you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Yet to receive OTP for BUSY mobile app activation. How to obtain the OTP?
If you have not received the OTP for BUSY mobile app activation, you can try the following Steps:
Step 1 : Ensure that you have entered the correct mobile number during registration.
Step 2 : Click on the "Resend OTP" option to receive the OTP again.
Step 3 : Check if the OTP has been sent to your registered email ID.
Step 4 : Make sure you have a stable network connection to receive SMS.
How can I clear cached data or troubleshoot other performance issues with the BUSY apps?
To clear cached data or troubleshoot performance issues with the BUSY apps, you can try the following Steps:
Step 1 : Close the BUSY app.
Step 2 : Clear the cache and cookies on your device.
Step 3 : Restart your device.
Step 4 : Open the BUSY app again and check if the performance has improved.
If the issue persists, you can try updating the app to the latest version, checking your internet connection.
Improve mobile app performance when creating sales orders.
To improve the mobile app performance when creating sales orders, you can try the following Steps:
Step 1 : Ensure that you have a stable internet connection.
Step 2 : Close any unnecessary background apps or processes on your device.
Step 3 : Clear the cache and temporary files of the mobile app.
Step 4 : Update the mobile app to the latest version available.
Step 5 : Restart your device to refresh its resources.
How to open listening ports to access BUSY on mobile, as mentioned by the call agent?
In BUSY defualt listening port always open "981". Please follow below mention steps for the port or mobile app enable:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Feature / option
Step 4:- General Module
Step 5:- Web server port no. or enable mobile app and BDEP option
Note:- If wants to run mobile app on internet then concern to your ISP(Internet Service Provider) for port forwarding.