Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
How can I add a new bank account to the mobile app for BUSY?
To add new bank account in the BUSY mobile app, you can follow these Steps:
Step Step 1 : In BUSY click on administration
Step Step 2 : master
Step Step 3 : account
Step Step 4 : add fill all bank details
Step Step 5 : save
Step Step 6 : data export/import
Step Step 7 : cloud sync
Step 8. incremental upload
Step 9. then the bank account will start reflecting in your BUSY mobile app
Unable to download BUSY mobile app. What to do?
If you are unable to download BUSY mobile app, check follow things:
Step 1 : check your internet connection
Step 2 : check storage space in mobile
Step 3 : clear cache and then try to download
Step 4 : check mobile phone compatibility
Step 5 : you should contact the dealer from whom you purchased the software. They will be able to provide you with access to download and activate the mobile app.
I am unable to send OTP for reconciliation to my parties created in the software. How can I resolve this?
If you are unable to send OTP for reconciliation to your parties created in the software, you can try the following steps to resolve the issue:
Step 1. Check your internet connection: Ensure that you have a stable internet connection to send the OTP successfully.
Step 2. Verify the phone number: Make sure that the phone number associated with the parties in the software is correct and active.
I can't view transactions in the mobile app after bulk upload. What should I check to resolve this?
To view transactions in the mobile app after bulk upload,
Step 1 : check that you have given rights of transactions and report for BUSY mobile app user
Step 2 : run incremental upload to upload the latest transactions in mobile app
Step 3: If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Why am I receiving an "OTP not received" error while trying to download the software?
The OTP not received error while trying to download the software could be due to various reasons such as
Step 1 : Technical issues
Step 2 : Incorrect contact details
Step 3 : Delays in the OTP delivery.
Step 4 : It is recommended to check the registered mobile number or email address for accuracy, ensure a stable internet connection, and try generating the OTP again.
Why can't I view BUSY reports on my BUSY mobile app on phone?
There could be several reasons why you are unable to view BUSY reports on your BUSY mobile app. It could be due to a weak or unstable Wi-Fi signal, compatibility issues with your phone or the software, or mobile user rights issue can be there too.
If the problem persists, you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
How can I check if everything is fine with my mobile app and why am I not receiving notifications?
To check if everything is fine with your mobile app, you can try uninstalling and reinstalling it.
If you are not receiving notifications,
Step 1: Make sure that you have enabled notifications in the voucher configuration
Step 2: And that your mobile number is registered in the BUSY Notification App.
Step 3: Also, check if the app is up-to-date and if there are any issues with your internet connection.
Deducted a bill in the BUSY mobile app, but unable to locate it. How to find it?
To locate a bill in BUSY mobile app, you can follow these Steps:
Step 1 : Open the BUSY mobile app on your device.
Step 2 : Go to the unsynced list
Step 3 : view your bills number or invoices.
Step 3 : Open the specific bill
Step 4 : check the bill
OR
Step 1 : can check the account ledger
Step 2 :search the specific bill in BUSY mobile app
Resolve issue with invoices going to the wrong series on the mobile app?
If voucher series in wrongly set in cloud sync user, and you need to change the voucher series. For that:
Step 1 :click on administration
Step 2 : data export import
Step 3 : cloud sync
Step 4:download transactions
Step 5 : export voucher in excel
Step 6 : change series and
Step 7 : import them in deskop BUSY again
Step 8 : correct voucher series tag in cloud sync mobile app user rights
How do I register my mobile number in the BUSY BNS app?
To register your mobile number in the BUSY BNS app, you need to download the app from the Play Store or App Store, open it, and enter your mobile number when prompted. You will receive an OTP on your mobile number, which you need to enter to complete the registration process. Then you can run BUSY bns app and the notification will start receving on your mobile.