Frequently Asked
Questions

Find Solutions to Common Issues Related to notification-tools - sms configuration

FAQs

. API not syncing data with BUSY. Diagnose and fix.

 To diagnose and fix the issue of API not syncing data with BUSY, you can follow these steps:
1. Check the API settings in BUSY: Ensure that the API settings in BUSY are correctly configured and enabled.
2. Verify the API credentials: Double-check the API credentials (such as API key,...

Troubleshooting the non-receipt of self-messages on WhatsApp in BUSY after API purchase.

 If you're not receiving self-messages on WhatsApp in BUSY after purchasing an API, it can be a technical issue that requires troubleshooting. Here are steps to help diagnose and resolve this problem:
Step 1 : Verify that the API you purchased is correctly configured within the BUSY.
Step 2 :...

Fixing message delivery issues on WhatsApp in BUSY: troubleshooting steps.

 If you're experiencing message delivery issues on WhatsApp in BUSY, you can follow these troubleshooting steps to identify and resolve the problem:
Step 1 : WhatsApp relies on an internet connection for message delivery.
Step 2 :Review your WhatsApp account settings to ensure they are configured correctly, especially privacy settings...

I want to be able to view PDF bills/invoices sent via WhatsApp on my mobile device. What should I do?

 To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select...

Why is the PDF bill/invoice not opening when I click on the WhatsApp link on my mobile device?

 To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select...

I am unable to open PDF bills/invoices on my mobile device through WhatsApp. How can I resolve this?

 To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select...

. Corrupted PDF bill/invoice file when opened on mobile via WhatsApp: steps to resolve in BUSY.

 To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select...

Unable to view PDF bills/invoices via WhatsApp on mobile: troubleshooting steps in BUSY.

 To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select...

The PDF bill/invoice is not downloading properly on my mobile device through WhatsApp. How to fix this?

 To fix the issue of the PDF bill/invoice not downloading properly on your mobile device through WhatsApp, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select it...

How can I send text messages to customers from BUSY without purchasing an API?

 To send text messages to customers from BUSY without purchasing an API, you can use the SMS feature available in the software. However, please note that this feature is only available for BUSY BNS users. If you are not a BUSY BNS user, you would need to purchase the API... 

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