Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - sms configuration
What steps do I need to follow to send bulk SMS to customers for billing reminders through BUSY?
To send bulk SMS to customers for billing reminders through BUSY, you can follow these steps:
Step 1 : click on print/email/sms
Step 2 : outstanding analysis
Step 3 : payment reminder
Step 4 : pending bills
Step 5 : All accounts
Step 6 : Select format for printing
Step 7 : click on SMS
Step 8 : select SMS API
Step 9 : select individual party
Step 10 : send
SMS API coding not reflecting in BUSY. Why?
The SMS API coding may not be reflecting in BUSY due to incorrect configuration or integration issues. , check :
Step 1 : Click on administration
Step 2 : Configuration
Step 3 : SMS Configuration
Step 4 : It is recommended to check the configuration settings and ensure that the API is properly integrated with BUSY.
If the issue persists, contacting the dealer or support team for further assistance would be advisable.
The invoice link sent via SMS is showing "link expired". What should I do?
If the link in the SMS for the invoice says 'link expired,' follow these steps:
Step 1: Make sure to open the link within the specified time before it expires.
Step 2: If the link has already expired, ask the person who sent it to resend the SMS.
If you have any problems, you can contact BUSY customer support at 8282828282 or send an email to support@busy.in for help.
Resolving unclickable SMS link with bill payment details in BUSY: what to do?
If you're encountering unclickable SMS links with bill payment details in BUSY, it can be frustrating, but there are steps you can take to troubleshoot and resolve this issue:
To share email in once manually
Step 1: Go to Adminstration Tab and open Utilities option
Step 2: Select Offlone e-mail/SMS option
Step 3: Select email's and click on Send button
Please note that E-mail ID's should be mentioned in party masters
How can I get the SMS notifications to be sent directly as SMS and not via WhatsApp?
You can get the sms notification as sms and not via whatsapp , you will need to purchase sms api from sms vendors.
You have to configure it in BUSY software.
And for this, you can contact to your local dealer for this.
you can visit our site that is busy.in then scroll down then in our network section you can find your near by local dealer.
Locating and understanding the serial number in BG for WhatsApp configuration in BUSY.
To locate and understand the serial number for WhatsApp configuration in BUSY, you can contact the customer support team of BUSY. They will provide you with the necessary information and guidance regarding the serial number and its configuration for WhatsApp integration.If you need any assistance you can reach out to us on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in."
No SMS alerts on main system. Why?
There could be several reasons why SMS alerts are not working on the main system.
Step 1 : It could be due to incorrect configuration settings,
Step2 : Issues with the SMS gateway or service provider.
Step 3 : It is recommended to check the SMS settings,
Step 4 : Ensure that the correct mobile number is entered, and verify that the SMS service is active and functioning properly.
Why are the SMS notifications I receive not reflecting in your server logs or records?
There could be several reasons why the SMS notifications you receive are not reflecting in Fundamento's server logs or records :
1. You need to check you SMS API which you have purchased from your authorised channel partner of BUSY.
2. Enter correct information in SMS configuration in BUSY.
3. Exclude BUSY from antivirus and you can make inbound \ outbound rule in window defender firewall.
Why are the SMS alerts not going even after updating the mobile number?
There could be several reasons why SMS alerts are not going even after updating the mobile number. It is possible that the SMS configuration settings need to be checked and updated. Additionally, there may be an issue with the SMS API or the mobile network connection. It is recommended to verify the SMS settings, ensure the API is properly configured, and check the network connectivity to resolve the issue.
The last agent I spoke with mentioned a queue that messages get stuck in sometimes. What is this queue and how does it impact message delivery?
Sometime messages are not sent due to internet issue,incorrect Ip configuration and so on then message show in offline sms and that is called queue.you can send message from offline sms when you get connect with internet.
You can view and send offline message after follow these steps:
1. Go in administration then go in Utilities
2. Then go in offline E-mail/SMS
3. Then select messages and click on send