Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - sms configuration
Fixing message delivery issues on WhatsApp in BUSY: troubleshooting steps.
If you're experiencing message delivery issues on WhatsApp in BUSY, you can follow these troubleshooting steps to identify and resolve the problem:
Step 1 : WhatsApp relies on an internet connection for message delivery.
Step 2 :Review your WhatsApp account settings to ensure they are configured correctly, especially privacy settings...
I want to be able to view PDF bills/invoices sent via WhatsApp on my mobile device. What should I do?
To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and...
Why is the PDF bill/invoice not opening when I click on the WhatsApp link on my mobile device?
To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and...
I am unable to open PDF bills/invoices on my mobile device through WhatsApp. How can I resolve this?
To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and...
. Corrupted PDF bill/invoice file when opened on mobile via WhatsApp: steps to resolve in BUSY.
To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and...
Unable to view PDF bills/invoices via WhatsApp on mobile: troubleshooting steps in BUSY.
To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and...
The PDF bill/invoice is not downloading properly on my mobile device through WhatsApp. How to fix this?
To fix the issue of the PDF bill/invoice not downloading properly on your mobile device through WhatsApp, you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select it...
How can I send text messages to customers from BUSY without purchasing an API?
To send text messages to customers from BUSY without purchasing an API, you can use the SMS feature available in the software. However, please note that this feature is only available for BUSY BNS users. If you are not a BUSY BNS user, you would need to purchase the API to send messages to customers.
First, make sure that you have installed WhatsApp on your device and have configured the SMS API in BUSY correctly. Double-check the settings to ensure that they are accurate.
Step 1 : Check the Whatsapp API Configuration .
Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
Step 5 : Double-check the integration settings within BUSY.
Step 6 ; Ensure that your computer has an active and stable internet connection
Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers.
Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists."
Troubleshooting the non-receipt of self-messages on WhatsApp in BUSY after API purchase.
If you're not receiving self-messages on WhatsApp in BUSY after purchasing an API, it can be a technical issue that requires troubleshooting. Here are steps to help diagnose and resolve this problem:
Step 1 : Verify that the API you purchased is correctly configured within the BUSY.
Step 2 : Double-check the API credentials (e.g., API key, API secret) to ensure they are correct.
Step 3 :Confirm that the API is properly integrated with BUSY.
Step 4 :Check if there are specific settings or configurations within the software for self-messages
Step 5 : Ensure that the mobile number registered for self-messages is entered in the correct format, including the country code.
Step 6 :Ensure that the WhatsApp account associated with the software is active and functioning properly.
Step 7 ;Refer to the documentation provided by your API provider to ensure that you are using the API correctly.
Step 8 : Try sending self-messages to other phone numbers
Step 9 :Verify that your device and software have an active and stable internet connection.
Step 10 ; If there are persistent issues, you might need to reconfigure the API or request assistance from the API provider to ensure proper integration.
I am unable to print or download invoices from BUSY. How can I resolve this issue?
If you are unable to print or download invoices from BUSY, it can be due to various factors, including software settings, browser issues, or printer problems. Here are some steps to help you troubleshoot and resolve this issue:
Step 1 :Ensure that you are using a compatible web browser to access the software.
Step 2 :Clear your browser's cache and cookies.
Step 3 : Within the BUSY, check the settings related to printing and downloading invoices.
Step 4 :Check your printer settings to ensure that the printer is installed, connected, and configured correctly.
Step 5 :Ensure that your printer drivers are up to date. Outdated or corrupt printer drivers can cause printing issues.
Step 6 :Attempt to print or download different invoices to determine if the issue is specific to certain documents or if it affects all invoices.
Step 7 : Check your browser's pop-up blocker settings. In some cases, the browser may be blocking the pop-up window that appears when you try to print or download.
Step 8 : f the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance.
