Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - sms configuration
SMS content want to configure for Whatsapp?
To Create desired SMS content follow below steps:
Step 1: Go to Administration
Step 2: Configuration
Step 3: Invoice/Document printing
Step 4: Advance
Step 5: Sales/Purchase
Step 6: Create format in name of BUSYSMS
Step 7 : Use this format for Printing
. Customizing sales summary report fields in BUSY: including date, bill number, account, type, total items, and amount.
To add a custom reference number column in BUSY, you can go to the display options of the transaction list view and select the "Custom Column" button. From there, you can enter the format name and add a new column for the custom reference number.
How can I get a refund or switch plans if BUSY Basic does not meet my business needs?
To get a refund or switch plans if BUSY Basic does not meet your business needs, you can contact BUSY customer support. They will assist you with the process and provide you with the necessary information and options available for refunds or plan upgrades.
How can I enable offline email SMS notifications in BUSY?
You can enable the offline email SMS notifications in BUSY then pls follow the below steps :
Step 1: Click on administration
Step 2: Then Users
Step 3: Then Select the User
Step 4: Enable the option always send email/sms notifications in offline mode.
Confirm if someone else is using WhatsApp. How?
To confirm if someone else is using WhatsApp, you can check the WhatsApp application on your device. If you see any incoming messages or calls from WhatsApp that you did not initiate, it may indicate that someone else is using WhatsApp with your number.
Purchased WhatsApp API but unable to send. Fix?
If you have purchased the WhatsApp API but are unable to send messages, you may need to check the configuration settings or contact your dealer for assistance. They can help troubleshoot and resolve any issues you are facing with sending messages through the API.
How to activate the SMS feature in BUSY?
To activate the SMS feature in BUSY you have to purchase SMS API from SMS API vendor and have to configure it in BUSY. Futher for configuration you have to contact to your channel partner and the process will be done on chargeable basis.
How can I check if SMS formats are configured correctly in BUSY?
To check SMS format correctly configured in BUSY, you have to go to:
Step 1 : click on administration
Step 2 : configuration
Step 3 : SMS configuration
Step 4 : select SMS format and check the configuration and can modify if needed
The bulk SMS feature in BUSY is not working properly. When I search for a customer name, select it, and then try to add another customer, it removes the tick mark from the first selected customer. What is causing this and how can I send SMS to multiple customers?
When you send bulk SMS from the utilities menu you can choose the selected Account option for selected parties but when you tick on one customer and try add more it will remove old ones and it will work as it is.
What is the process to switch from BUSY Basic to Standard or upgrade my plan to access additional features?
To switch from BUSY Basic to the Standard version or upgrade your plan to access additional features, you will need to contact BUSY customer support. They will guide you through the process and provide you with the necessary information and payment details.