Frequently Asked
Questions

Q: Party wants to Print Current Balance on Invoice.

Want to Show Party’s Current Balance on Invoice. It is possible in BUSY In Advance Format. To show Current Balance on invoice,Please follow below Steps Step 1 : Take backup of existing format. Step 2 : Select from available fields Step 3 : It will Display Party Balance Including Current Invoice Value in Dr/Cr. If Party Want to Show Previous Balance then users need to select Step4 : if party want Amount in (+/-) instead of Dr/Cr users need to Multiple Balance Fields with 1 like Note : it is possible to change Party Balance/Party_Prev_Balance when a user prints an Invoice later. This happening if in same day after this transaction some other transaction post for the same party.

Q: What are the formatting options for invoices, vouchers, bills etc?

In BUSY, we have multiple default format available for sale printing which include Standard format, A5 half page format, slip 3 inch format, slip 4 inch format. To Customize invoice template, follow these steps: Step 1: Go to Administration section, then click on Configuration option. Step 2: Select Invoice/Document Printing and choose the Advance option. Step 3: Select the required voucher type and then click on Add format option to create new format. Step 4: Now, Click on the newly created format then configure the header, body and footer through HTML coding. Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.

Q: How can i design printing format entirely to match business requirement in BUSY?

You can design printing format entirely to match your business requirements in BUSY follow the below steps: Step1: Go to Administration menu and then click on configuration option Step2: Now click on Invoice/document printing option and select Advanced from there Step3: After that select particular invoice and then click on Add format option displayed in the right side of the screen Step4: Then Create a format name and save it by click on save button Step5: Now select the same format name and then configure header, body and footer part of the format by adding fields in it Step6: Then specify number of lines in page setting option as mentioned in header, body and footer party of the format

Q: The printer is not responding when I try to print an invoice. What should I check to fix this?

To Print the full Invoice properly, you need to confirm the below step: Step1: First confirm its invoice format is standard or Desinged, Step2: If standard then go to Administration then Configuration then Hardware Configuration set the marging according to the invoice format top and left and shrink printing % and make sure in its local printer the printer paper size should be the A4. Step3: If Desinged format using then go to Administration then Configuration then Invoice Document Printing then Advanced select the sale invoice then select particular desinged sales invoice format then Adjust in paper size Step4: you can ensure that all the information on the invoice is printed properly without being cut off.

Q: The invoice I printed shows incomplete or cutoff information. How can I print the full invoice properly?

To Print the full Invoice properly, you need to confirm the below step: Step1: First confirm its invoice format is standard or Desinged, Step2: If standard then go to Administration then Configuration then Hardware Configuration set the marging according to the invoice format top and left and shrink printing % and make sure in its local printer the printer paper size should be the A4. Step3: If Desinged format using then go to Administration then Configuration then Invoice Document Printing then Advanced select the sale invoice then select particular desinged sales invoice format then Adjust in paper size Step4: you can ensure that all the information on the invoice is printed properly without being cut off.

Q: Users want to print Base Currency in Export Invoice.

In BUSY by default the amount printed in Invoice in transaction currency, But Some users need to Print amount on Invoice in both currency, transaction currency as well as base currency and it is possible in advanced format. To Print base currency on Export Invoice, Please try the following steps: Step 1 : Take a backup of your existing invoice format. Step2 : Create Space In Header as well as in Body Item Detail & Body Grand Total Section. Step3 : Now users need to Multiple AMOUNT with TRAN_CUR_CON_FACTOR like Step4 : For Grand Total of Base Currency users need to use Step5 : For Grand Total of Base Currency in Word users need to use

Q: How to add Bank details in design Invoice

To add Bank details in footer of Design format, users/we need to follow below steps Step 1 : Need to take backup of BUSY Data or Format of Invoice Step 2 : Click on footer Tab in Invoice design Step3 : Insert line or Create space and write Bank details as per below example Here users can specify size and alignment as per his/her requirement and also write bank details in multiple lines Step4 : if users added Bank details in new line(s) or insert lines, then they need to increase same number of lines in footer in page setting and adjust same in Body lins or header lines

Q: Improper shadow effect and alignment of images in generated bill in BUSY. How to fix imaging issues?

To fix shadow and image alignment issues on your BUSY-generated bill, follow these steps: Step 1:Go to Administration. Step 2:Select Configuration. Step 3:Choose Invoice/Document Printing. Step 4:Select either Standard or Advance format (For Advance format, contact your dealer or solution partner). Step 5:Select the specific voucher format you use. Step 6:In the settings, find Print Logo and check the image's position, height, and width. Step 7:If necessary, replace the image with a new one that has the desired shadow effect. Additionally, review and adjust your printer settings and ensure your printer drivers are up to date. By following these steps, you can resolve shadow and image alignment issues on your BUSY-generated bills.

Q: How to copy a design format from one company to another in BUSY?

To copy a design format from one company to another in BUSY, follow the steps bellow: Step 1: Open source company and go to administration menu then configuration submenu Step 2: Then select invoice document printing now click on advance Step 3: Now select voucher type and desired format then Click on copy to disk option and mention path to copythe format and press ok Step 5: After that login target company and go to administration menu and then configuration submenu Step 6: Then select invoice document printing now click on advance Step 7: Now select voucher type and click on copy from disk option Step 8: Then specify path of copied format and press ok to restore format

Q: I want to customize my invoice template in BUSY but am unable to find the option to do so. Where can I edit and customize invoice templates?

To customize your invoice template in BUSY but you unable to find the option to do so, follow the below steps: Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Choose invoice or document printing. Step 4: Click Advanced. Step 5: Select Sales Invoice as the document type. Step 6: Modify or customise the default invoice template. Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support. These steps will allow you to customise your invoice format according to your needs.

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Party wants to Print Current Balance on Invoice.

Want to Show Party’s Current Balance on Invoice. It is possible in BUSY In Advance Format.
To show Current Balance on invoice,Please follow below Steps
Step 1 : Take backup of existing format.
Step 2 : Select  from available fields
Step 3 : It will Display Party Balance Including Current Invoice Value in Dr/Cr. If Party Want to Show Previous Balance then users need to select 
Step4 : if party want Amount in (+/-) instead of Dr/Cr users need to Multiple Balance Fields with 1 like 
Note : it is possible to change Party Balance/Party_Prev_Balance when a user prints an Invoice later. This happening if in same day after this transaction some other transaction post for the same party.

What are the formatting options for invoices, vouchers, bills etc?

In BUSY, we have multiple default format available for sale printing which include Standard format, A5 half page format, slip 3 inch format, slip 4 inch format.
To Customize invoice template, follow these steps:
Step 1: Go to Administration section, then click on Configuration option.
Step 2: Select Invoice/Document Printing and choose the Advance option.
Step 3: Select the required voucher type and then click on Add format option to create new format.
Step 4: Now, Click on the newly created format then configure the header, body and footer through HTML coding.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.

How can i design printing format entirely to match business requirement in BUSY?

You can design printing format entirely to match your business requirements in BUSY follow the below steps:
Step1: Go to Administration menu and then click on configuration option
Step2: Now click on Invoice/document printing option and select Advanced from there
Step3: After that select particular invoice and then click on Add format option displayed in the right side of the screen
Step4: Then Create a format name and save it by click on save button 
Step5: Now select the same format name and then configure header, body and footer part of the format by adding fields in it
Step6: Then specify number of lines in page setting option as mentioned in header, body and footer party of the format

The printer is not responding when I try to print an invoice. What should I check to fix this?

To Print the full Invoice properly, you need to confirm the below step:
Step1: First confirm its invoice format is standard or Desinged,
Step2: If standard then go to Administration then Configuration then Hardware Configuration set the marging according to the invoice format top and left and shrink printing % and make sure in its local printer the printer paper size should be the A4.
Step3: If Desinged format using then go to Administration then Configuration then Invoice Document Printing then Advanced select the sale invoice then select particular desinged sales invoice format then Adjust in paper size 
Step4: you can ensure that all the information on the invoice is printed properly without being cut off.

The invoice I printed shows incomplete or cutoff information. How can I print the full invoice properly?

To Print the full Invoice properly, you need to confirm the below step:
Step1: First confirm its invoice format is standard or Desinged,
Step2: If standard then go to Administration then Configuration then Hardware Configuration set the marging according to the invoice format top and left and shrink printing % and make sure in its local printer the printer paper size should be the A4.
Step3: If Desinged format using then go to Administration then Configuration then Invoice Document Printing then Advanced select the sale invoice then select particular desinged sales invoice format then Adjust in paper size 
Step4: you can ensure that all the information on the invoice is printed properly without being cut off.

Users want to print Base Currency in Export Invoice.

In BUSY by default the amount printed in Invoice in transaction currency, But Some users need to Print amount on Invoice in both currency, transaction currency as well as base currency and it is possible in advanced format.
To Print base currency on Export Invoice, Please try the following steps:
Step 1 : Take a backup of your existing invoice format.
Step2 : Create Space In Header as well as in Body Item Detail & Body Grand Total Section.
Step3 : Now users need to Multiple AMOUNT with TRAN_CUR_CON_FACTOR like 
Step4 : For Grand Total of Base Currency users need to use 
Step5 : For Grand Total of Base Currency in Word users need to use

How to add Bank details in design Invoice

To add Bank details in footer of Design format, users/we need to follow below steps
Step 1 : Need to take backup of BUSY Data or Format of Invoice
Step 2 : Click on footer Tab in Invoice design
Step3 : Insert line or Create space and write Bank details as per below example
 <^Bank Detail ABC Bank, Branch New Delhi,A/C NO..................................^,96,L>
Here users can specify size and alignment as per his/her requirement and also write bank details in multiple lines
Step4 : if users added Bank details in new line(s) or insert lines, then they need to increase same number of lines in footer in page setting and adjust same in Body lins or header lines

Improper shadow effect and alignment of images in generated bill in BUSY. How to fix imaging issues?

To fix shadow and image alignment issues on your BUSY-generated bill, follow these steps:
 Step 1:Go to Administration.
 Step 2:Select Configuration.
 Step 3:Choose Invoice/Document Printing.
 Step 4:Select either Standard or Advance format (For Advance format, contact your dealer or solution partner).
 Step 5:Select the specific voucher format you use.
 Step 6:In the settings, find Print Logo and check the image's position, height, and width.
 Step 7:If necessary, replace the image with a new one that has the desired shadow effect.
 Additionally, review and adjust your printer settings and ensure your printer drivers are up to date.
 By following these steps, you can resolve shadow and image alignment issues on your BUSY-generated bills.

How to copy a design format from one company to another in BUSY?

To copy a design format from one company to another in BUSY, follow the steps bellow:
Step 1: Open source company and go to administration menu then configuration submenu
Step 2: Then select invoice document printing now click on advance
Step 3: Now select voucher type and desired format then Click on copy to disk option and mention path to copythe format and press ok
Step 5: After that login target company and go to administration menu and then configuration submenu
Step 6: Then select invoice document printing now click on advance
Step 7: Now select voucher type and click on copy from disk option
Step 8: Then specify path of copied format and press ok to restore format

I want to customize my invoice template in BUSY but am unable to find the option to do so. Where can I edit and customize invoice templates?

To customize your invoice template in BUSY but you unable to find the option to do so, follow the below steps:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose invoice or document printing.
Step 4: Click Advanced.
Step 5: Select Sales Invoice as the document type.
Step 6: Modify or customise the default invoice template.
Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support.
These steps will allow you to customise your invoice format according to your needs.

Frequently AskedQuestions