Frequently Asked
Questions

Q: The shadow effect and alignment of images is not proper in my generated bill. What can I do to fix the imaging issues?

If you're facing issues with shadow effects and image alignment, follow these steps. Step 1. Go to Administration, click on Configuration, and select Invoice Document Printing. Step 2. Click on Advanced Format and select your format. Step 3. Click on the option where you have the image field to set the alignment, such as Header, Body, or Footer. Step 4. Adjust the alignment accordingly and click on Preview to check if it is set correctly. Step 5. If you need further assistance, please contact your dealer, as this customization may be chargeable.

Q: while Printing Invoice, in 1st page only text print without lines and in 2nd page only lines printing

while Printing Invoice If 1st page only text print without lines and in 2nd page only lines printing follow the below steps: This is happening Mostly if users set more than 60 lines in Hardware configuration for A4 size Invoice. Step 1 : Set number of lines = 60 in Hardware Configuration.. Step 2 : In Case of Advanced invoice design and user set printer in Invoice Page setting then users need to Change Total number of lines = 60 Note1 : In Some Printer Systems allow up to 62 line to print A4 Size Paper.

Q: Why is the QR code image not showing up on my GST invoices generated through BUSY?

Here are some common reasons and relavant solutions: step 1: Ensure that the QR code generation feature is enabled. Step 2: Ensure that the template is set up to display the QR code. Step 3: The size of the QR code may be too small to be visible Step 4: Double-check the information encoded in the QR code Step 5: Make sure you have the latest version of BUSYinstalled Step 6: Ensure that the QR code field is correctly placed within the template and set up to display the QR code image.

Q: While printing sales invoice the horizontal line not showing after description of goods in header part in BUSY.

If horizontal line is not showing after description of goods in header of designed format in BUSY, you need to follow these steps to fix it: Step 1: Go to Administration the click on Configuration. Step 2: Select Invoice / Document Printing then click on Advanced. Step 3: Enter on Sales Invoice and select your format name. Step 4: Click on Page Settings and increase the No. of lines of Header. If you increase in header you have decrease some line from body or footer part. Note: Take backup of your data before making any changes.

Q: How can I preview the invoice before sending to a customer?

To preview an invoice before sending it to a customer in BUSY, you can follow these steps: Step 1. Open the invoice you want to preview. Step 2. Click on the "Preview" button or go to the "Print" menu and select "Preview". Step 3. A preview window will open, showing you how the invoice will look when printed. Step 4. You can scroll through the preview to review all the details and make sure everything is correct. Step 5. If needed, you can make any necessary changes to the invoice before sending it to the customer.

Q: Can we customize multiple Invoice print format in BUSY?

In BUSY, you can customize multiple template for printing by following these steps: Step 1: Go to Administration section and click on configuration tab. Step 2: Click on Invoice/Document Printing and then choose Advanced. Step 3: Select the required voucher type then click on Add format buttom display at right side. Step 4: Next, Select the newly created format then can customize the format header , footer, body through HTML coding. Note - Format desiging is a paid service. You can contact to your local channel partner or in BUSY customer support helpline at 8282828282.

Q: How to Change the Size of Dynamic QR Code?

In BUSY there are two type of QR Code available to Print Print 1) Dynamic QR Code 2) E-INVOICE QR Code To change Size of the Dynamic QR Code , Please try the following steps: Step 1 : Take a backup of your existing invoice format. Step2 : If you need to Increase size of QR Code then create Space in Invoice as per Size of QRCode. Step3 : In Dynamic QR Code S: in tag used to change Size of QR Code like . Here S:1.5 means Size of QR code is 1.5 inch

Q: I am unable to find the configuration settings for invoice printing. Where can I locate the settings to customize invoice printing?

To find the configuration settings for invoice printing, you need to follow the following steps: Step 1: Go to the Administration section. Step 2: Then, click on Configuration. Step 3: Within the Configuration menu, select Invoice or Document Printing. Step 4: After that, go to the Advanced settings. Step 5: Next, choose Sale Invoice. Step 6: Now, select the particular sales invoice format that you need. Step 7: Here you can configure your customised invoice printing. Step 8: When you do this, your customised sales invoice will be in the designated location, as per the format you've chosen.

Q: I want to customize my invoice design but the changes I make are not reflecting. What should I do?

If the changes you have done not reflecting in the design format then make sure you have selected the correct field. Pls follow the below steps : Step 1: Click on Administration Step 2: Then Configuration Step 3: Then Invoice Document printing Step 4: Then Advanced Step 5: Select the required voucher type and format Step 6: Click on Header, Body or Footer, where you have did the changes then correct it. Note : Modification will be done on chargeable basis and can contact to the channel partner.

Q: How do I enter text in One Company Advanced printing format in BUSY Accounting Software?

To enter text in advance printing format in BUSY , follow the steps below: Step 1: Go to administration then configuration Step 2: Select invoice document printing then go to advance Step 3: Select invoice type and then format Step 4: Now select header , body or footer in which yoy want to enter text Step 5: select the placement of text then click on field available option Step 6: Now select static text option and mention text in place of enter text hear and mention number of characters then save

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The shadow effect and alignment of images is not proper in my generated bill. What can I do to fix the imaging issues?

If you're facing issues with shadow effects and image alignment, follow these steps.
 Step 1. Go to Administration, click on Configuration, and select Invoice Document Printing.
 Step 2. Click on Advanced Format and select your format.
 Step 3. Click on the option where you have the image field to set the alignment, such as Header, Body, or Footer.
 Step 4. Adjust the alignment accordingly and click on Preview to check if it is set correctly.
 Step 5. If you need further assistance, please contact your dealer, as this customization may be chargeable.

while Printing Invoice, in 1st page only text print without lines and in 2nd page only lines printing

while Printing Invoice If 1st page only text print without lines and in 2nd page only lines printing follow the below steps:
This is happening Mostly if users set more than 60 lines in Hardware configuration for A4 size Invoice.
Step 1 : Set number of lines = 60 in Hardware Configuration..
Step 2 : In Case of Advanced invoice design and user set printer in Invoice Page setting then users need to Change Total number of lines = 60
Note1 : In Some Printer Systems allow up to 62 line to print A4 Size Paper.

Why is the QR code image not showing up on my GST invoices generated through BUSY?

Here are some common reasons and relavant solutions:
 step 1: Ensure that the QR code generation feature is enabled.
 Step 2: Ensure that the template is set up to display the QR code.
 Step 3: The size of the QR code may be too small to be visible
 Step 4: Double-check the information encoded in the QR code
 Step 5: Make sure you have the latest version of BUSYinstalled
 Step 6: Ensure that the QR code field is correctly placed within the template and set up to display the QR code image.

While printing sales invoice the horizontal line not showing after description of goods in header part in BUSY.

If horizontal line is not showing after description of goods in header of designed format in BUSY, you need to follow these steps to fix it:
Step 1: Go to Administration the click on Configuration.
Step 2: Select Invoice / Document Printing then click on Advanced.
Step 3: Enter on Sales Invoice and select your format name.
Step 4: Click on Page Settings and increase the No. of lines of Header. If you increase in header you have decrease some line from body or footer part.
Note: Take backup of your data before making any changes.

How can I preview the invoice before sending to a customer?

To preview an invoice before sending it to a customer in BUSY, you can follow these steps:
Step 1. Open the invoice you want to preview.
Step 2. Click on the "Preview" button or go to the "Print" menu and select "Preview".
Step 3. A preview window will open, showing you how the invoice will look when printed.
Step 4. You can scroll through the preview to review all the details and make sure everything is correct.
Step 5. If needed, you can make any necessary changes to the invoice before sending it to the customer.

Can we customize multiple Invoice print format in BUSY?

In BUSY, you can customize multiple template for printing by following these steps:
Step 1: Go to Administration section and click on configuration tab.
Step 2: Click on Invoice/Document Printing and then choose Advanced.
Step 3: Select the required voucher type then click on Add format buttom display at right side.
Step 4: Next, Select the newly created format then can customize the format header , footer, body through HTML coding.
Note - Format desiging is a paid service. You can contact to your local channel partner or in BUSY customer support helpline at 8282828282.

How to Change the Size of Dynamic QR Code?

In BUSY there are two type of QR Code available to Print Print 1) Dynamic QR Code 2) E-INVOICE QR Code
To change Size of the Dynamic QR Code , Please try the following steps:
Step 1 : Take a backup of your existing invoice format.
Step2 : If you need to Increase size of QR Code then create Space in Invoice as per Size of QRCode.
Step3 : In Dynamic QR Code S: in tag used to change Size of QR Code like .
Here S:1.5 means Size of QR code is 1.5 inch

I am unable to find the configuration settings for invoice printing. Where can I locate the settings to customize invoice printing?

To find the configuration settings for invoice printing, you need to follow the following steps:
Step 1: Go to the Administration section.
Step 2: Then, click on Configuration.
Step 3: Within the Configuration menu, select Invoice or Document Printing.
Step 4: After that, go to the Advanced settings.
Step 5: Next, choose Sale Invoice.
Step 6: Now, select the particular sales invoice format that you need.
Step 7: Here you can configure your customised invoice printing.
Step 8: When you do this, your customised sales invoice will be in the designated location, as per the format you've chosen.

I want to customize my invoice design but the changes I make are not reflecting. What should I do?

If the changes you have done not reflecting in the design format then make sure you have selected the correct field.
 Pls follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Configuration
 Step 3: Then Invoice Document printing
 Step 4: Then Advanced 
 Step 5: Select the required voucher type and format
 Step 6: Click on Header, Body or Footer, where you have did the changes then correct it.
 Note : Modification will be done on chargeable basis and can contact to the channel partner.

How do I enter text in One Company Advanced printing format in BUSY Accounting Software?

To enter text in advance printing format in BUSY , follow the steps below:
Step 1: Go to administration then configuration 
Step 2: Select invoice document printing then go to advance 
Step 3: Select invoice type and then format 
Step 4: Now select header , body or footer in which yoy want to enter text 
Step 5: select the placement of text then click on field available option 
Step 6: Now select static text option and mention text in place of enter text hear and mention number of characters then save

Frequently AskedQuestions