Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - printer registry issues
The invoice printout is getting cut and spilling over columns. How to fix the formatting?
If your invoice printout cutted or spliting column you can try these troubleshooting steps if your are printing from Standard format:
Step 1: Ensure that your printer preferences are set up for A4 paper size.
Step 2: Adjust your display resolution to 1366*768 pixels and set the scaling to 100%.
Step 3: In BUSY, go to the Administration menu and click on the Configurations option. Then, select the "Hardware Configuration" option and try to reduce the Line per page and Shrink Printing to % values.
Step 4: Test your printer by printing any PDF file and see if the issue persists or not.
For Advanced format or If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
The invoice print option is not working for me. How can I resolve this?
For troubleshooting the printing related issues with bills and Invoices you can follow the steps below:
Step 1 : Check your printer settings and ensure it is properly connected to your computer
Step 2 : Verify that you have selected the correct printer and paper size in the software
Step 3 : Make sure you have the latest version of BUSY
Software installed and no other instances of older versions available
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem
Step 5 : Restart the software and try printing again
Step 6 : Check if there are any error messages or notifications related to printing in BUSY
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in
How do I check if an invoice has printed properly in BUSY?
To check if an invoice has printed properly in BUSY, you can follow these steps:
1. Open the invoice that you want to check.
2. Go to the "Print" option in the software.
3. Preview the invoice before printing to ensure all the details are displayed correctly.
4. Verify that all the necessary information, such as invoice number, customer details, and item details, are present and accurate.
5. Check if any barcodes or QR codes are printing correctly.
6. Ensure that the formatting, alignment, and layout of the invoice are as desired.
7. If possible, print a test copy of the invoice to confirm that it prints without any issues.
8. Review the printed invoice to make sure it matches the preview and contains all the necessary information.
By following these steps, you can check if an invoice has printed properly in BUSY.
How can I troubleshoot printing issues with bills and invoices in BUSY?
For troubleshooting the printing related issues with bills and Invoices you can follow the steps below:
Step 1 : Check your printer settings and ensure it is properly connected to your computer
Step 2 : Verify that you have selected the correct printer and paper size in the software
Step 3 : Make sure you have the latest version of BUSY installed and no other instances of older versions available
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem
Step 5 : Restart the software and try printing again
Step 6 : Check if there are any error messages or notifications related to printing in BUSY
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in
How do I correct errors or formatting issues when printing bills/vouchers in BUSY?
Please provide more details as what error you are getting while printing Bills / Vouchers from BUSY?
Further you can these common troubleshooting steps to fix that:
Step 1: Check you have to select correct printer driver for printing.
Step 2: Check you have selected correct format to print your voucher or bills.
Step 3: Ensure that your printer is ready, Check with print any PDF or other file beyond BUSY.
Step 4: If there is also issue in other files then you need to check after reinstall printer driver.
Step 5: If PDF and other files printing properly then you need to check in other company of BUSY if the same issue exist or not.
Step 6: If same issue then you need to reinstall BUSY software.
Note: Take latest backup of your data before making any changes.
Is there any option to print barcode labels?
Yes, BUSY is compatible with printing and scanning barcode labels as per business needs. The operator can decide the size and design of the barcode. On that basis, BUSY can print the labels. To print the label, follow the below steps:
Step 1: Add-on menu
Step 2: Item barcode printing
Step 3: Print the barcode from the item master, voucher, Excel sheet, or current stock status.
Step 4: Choose the format, number of copies, items, etc.
Step 5: Ok
In BUSY, you have the settings to print the barcode directly against the purchase bill. For that, you can follow the steps.
Step 1: Administration
Step 2: Configuration
Step 3: Voucher series configuration
Step 4: Sales: Main
Step 5: Here you can press "F3" search the keyword "barcode" and enable the settings "Print item barcode after saving."
Step 6: Save
How do I troubleshoot error in the BUSY system? What causes this?How to troubleshoot printer issues in BUSY?
To troubleshoot error 91 Pls summarised the question properly as we need to understand at which time you are facing this issue
and to troubleshoot issue of printer you can follow this steps:
Step 1: Printer is properly connected to the system
Step 2: You have selected the correct printer driver in BUSY
Step 3: Make sure printer page settings is proper as per the paper size
Step 4: If still unable to print from BUSY try to print from other software like excel,ms word etc if it is properly printed from it then you can check error and can try to solve it accordingly
and if unable to print from excel and ms word as well it mean its printer connectivity issue kindly contact your hardware person
Why am I not able to print invoices directly from the BUSY software and it always opens up a PDF preview first?
To print invoices directly from the BUSY software and it always opens up a PDF preview first, to solve this follow these steps:
Step 1: Open Control Panel on your computer.
Step 2: In Control Panel, go to the Hardware and Sound section.
Step 3: Within Hardware and Sound, locate and select Devices and Printers.
Step 4: Choose your default printer, right click on it, and select Printer Properties.
Step 5: In the Printer Properties window, look for an option related to saving as PDF during printing.
Step 6: Disable or uncheck this option to prevent saving as PDF and enable direct printing.
By following these steps and disabling the PDF saving option, you should be able to print your invoices directly without generating a separate PDF.
I am unable to print GST invoices properly. The software is generating a separate PDF instead of printing the invoice directly. What should I do?
To resolve the issue of the software generating a separate PDF instead of directly printing the invoice, follow these steps:
Step 1: Open Control Panel on your computer.
Step 2: In Control Panel, go to the Hardware and Sound section.
Step 3: Within Hardware and Sound, locate and select Devices and Printers.
Step 4: Choose your default printer, right click on it, and select Printer Properties.
Step 5: In the Printer Properties window, look for an option related to saving as PDF during printing.
Step 6: Disable or uncheck this option to prevent saving as PDF and enable direct printing.
By following these steps and disabling the PDF saving option, you should be able to print your invoices directly without generating a separate PDF.
I am not able to print invoices from BUSY. What should I do?
For printer Issue, In Printer - It should be setup according to the page type A4,A5 etc.
Pls Follow Below Steps in BUSY:
For Configuration:
Step 1: Administration
Step 2: Configuration
Step 3: Hardware Configuration
Step 4: Select the printer from dropdown. If printer is not showing in dropdown then check is it installed or not on system.
Step 5: Voucher Series Configuration
Step 6: Select Voucher Type & Series
Step 7: Enable option print invoice after saving the voucher.
Printing Issue in One Company:
Click On
Step 1: Take the backup of the Company
Step 2: Housekeeping
Step 3: Reindex Database
Printing Issue in All Company:
Click On
Step 1: Take the Backup of the Company.
Step 2: Remove & Reinstall it BUSY
Printing Issue is from other Application also:
Step1 : Remove & Reinstall Printer
