Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
Is there a way to print my invoice on a single page rather than having it split across multiple pages?
Yes, it is possible to print invoice in one page to the extend it allows in A4 sheet. Follow below steps to configure it in BUSY.
Step 1: Go to administration menu and select configuration option.
Step 2: Under configuration menu select hardware configuration option.
Step 3: In hardware configuration option increase lines per page normal in between 60 to 65.
Step 4: Then click on save button to save the changes.
The invoice printing is picking up the wrong address of my company automatically .How can I fix this?
If the invoice printing is picking up the wrong address of your company automatically,you can check and follow given steps:
Step 1:Go to The administration menu,
Step 2:Click configuration,
Step 3:Click invoice/Document printing,
Step 4:Click standard,
Step 5:Select sale invoice,
Step 6:Here you can mention in correct address in address feild,then save this window.
Step 7:Now you can open the invoice and re print,address will be shown correctly.
How can I customize invoice templates in BUSY? I want to update my header, logo, etc.
To customize invoice templates in BUSY, follow these steps,
Step 1: Go to Adminstration Menu
Step 2: Cleck on Configuration Menu
Step 3: Then Click on Invoices/Document printing and Select standard
Step 4: standard configuration open and enable the logo option
Step 5: Then Determine the path of logo and set height and width of logo
STep 6: Modify the company name, address, or other details as needed on a header part.
I want to export my invoice history to Excel. How can I do this in BUSY?
You can export the invoice history data in PDF instead of excel from the reports under print/emai/sms.We can export multiple reports related to invoices from display menu.
Pls follow the below steps :
Step 1: Click on Print/email/sms
Step 2: Then Print utilities
Step 3: Then Invoice document
Step 4: Select the required invoice type with desired date can export it in PDF not in excel.
My BUSY printed documents are missing information or formatting incorrectly. What could be the reason?
There could be several reasons why your BUSY printed documents are missing information or formatting incorrectly. Some possible reasons could be incorrect printer settings, compatibility issues with the printer or software, corrupted files, or issues with the document template. It is recommended to check the printer settings, ensure compatibility between the software and printer, and verify the integrity of the files and document templates to resolve the issue.
Why is the logo visible in the advanced format but not in the standard format?
If logo is not showing in standard format then follow some steps:
Step 1: Go to the Administration and then click on configuration.
Step 2: Now click on invoice document printing option and select standard option.
Step 3: Now select the Invoice type and enable print logo option .
Step 4: Now select the path for logo that should be in JPEG format and save the standard configuration and print you invoice.
Correct items descriptions on sales invoice in BUSY showing incorrect descriptions in print.
To Correct items descriptions on sales invoice you can follow the steps.
Step 1. Open voucher in modify mode.
Step 2. Then place cursor on item.
Step 3. press enter Then description window will appear.
Step 4. Now you can modify the description.
Step 5. Save the voucher.
Step 6. Now you can Print the invoice and check the details of description.
How can I print invoice with acknowledgement number and other e-invoice details?
If you want to print sales invoice along with e-invoice acknowledgement and other details you need to follow these steps:
Step 1: Go to administration menu
Step 2: Then click on configuration button
Step 3: Then click on invoice/document printing option
Step 4: Then click on standard option
Step 5: Then click on invoice such as sale,purchase etc
Step 6: Afterwards enable E-invoice irn/Acknowledgement number/Acknowledgement date etc"
Why is BUSY automatically printing the e-way bill details on my invoices? How can I stop it from doing this?
If you want to stop printing E-way bill details on your invoice you need to follow the below mentioned step:
Step 1: Go to Administration and then Configuration
Step 2: Click on Invoice/Document printing
Step 3: Click on Standard and select the voucher type
Step 4: Click on Optional field or Transaporter details Printing
Step 5: Untick the fields you want to remove from print
Step 6: Save the changes
The GST fields are not showing up in the BUSY invoices. What could be the reason for this?
If yourGST fied is not showing on Invoice print, to enable that you needto follow the below mentioned steps:
Step 1: Go to Administration and then Configuration
Step 2: Click on Invoice/Document printing
Step 3: Click on Standard and select the voucher type
Step 4: Click on Self Configured
Step 5: There was field for GST % and GST Amount, you candefine the number of charecters and save the changes