Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
How can i configure Logo in sales invoice in BUSY?
1.If you want to configure Logo and add some other details in standard format then you can follow the given steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: Specify Y in print Logo field
Step 5: Now specify the path for logo to be print in the document in image path field
Step 6: At last , Define the position , printing style , height and width of logo
Step 7: Check the invoice print or preview in standard format
2.If you want to setup Logo in advance format then you can follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Then click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you can add Image field either in header or footer or body from print stype and mention the path of image in the field.
Note - Format designing is a chargeable process. You can also coordinate with our authorized channel partner for the same.
How do I add my signature image to get printed on the invoice? Where is the option to configure this?
To add your signature image to get printed on the invoice follow these steps:
Step 1: Go to administration menu
Step 2: Then click on configuration tab
Step 3: Then click on features and option button
Step 4: Then click on general tab
Step 5: Then select maintain image & signature with user as yes to enable it
Step 6: Then click on configuration then check maintain signature image with user
Step 7: Then specify the folder path of your signature
Step 8: Make sure your signature image is in JPEG format
Step 9: Make sure you have specify a valid path
Step 10: Then save the configuration
Step 11: Then go to administration tab again
Step 12: Then click on configuration then open invoice/document printing option
Step 13: Then click on standard option and open the invoice such as sales invoice or purchase invoice
Step 14: Then select user signature as y to enable it then save
Step 15: Then open the bill and you can check preview or print then you will be able to see signature image
How can I print the GST tax invoice properly with all the required fields like CGST, SGST, IGST rate and amount?
To print a complete GST invoice with tax details,you can check coniguration in invoice document printing and follow these steps
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on Invoice / Document Printing and choose Standard.
Step 3: Choose the voucher type (such as sale)
Step 4: In invoice heading,enable auto print tax invoice or bill of supply on the basis of sale type,it will print tax details according to your tax applied as per sale type in voucher
Step 5: In same configure sale invoice format,you can also select self configure and mention fields which to be printed,like cgst,sgst and igst and have to adjust characters as per given limit in standard format and then save
Step 6: In same window you can also enable deatils for e-invoice details and e-waybill and save the changes and print tax summary
Step 7:Now in invoice,if you add tax invoice,it will print tax details as you can check while preview sale invoice
Note:If you wants to customise invoice format as per your needs,it is on chargeable basis
I am not able to print invoices or documents from BUSY. How can I resolve this printing issue?
To resolve the printing issue in BUSY, you can try the following steps:
1. Check your printer connection: Ensure that your printer is properly connected to your computer and turned on.
2. Update printer drivers: Make sure you have the latest drivers installed for your printer. You can usually download them from the manufacturer's website.
3. Restart the software and computer: Close BUSY and restart both the software and your computer. This can help resolve any temporary glitches.
4. Check printer settings: Verify that the correct printer is selected in the software's print settings. Also, ensure that the paper size and other settings are configured correctly.
5. Test with a different document: Try printing a different document or invoice to see if the issue is specific to a particular file. If other documents print fine, the problem may lie with that specific file.
6. Reinstall the software: If none of the above steps work, you can try uninstalling and reinstalling BUSY. This can help resolve any software-related issues.
If the problem persists after trying these steps, it is recommended to contact BUSY's customer support for further assistance.
How do I customize invoices in BUSY to include my company logo and details?
If you want to configure Logo and add some other details in standard format then you can follow the given steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: Specify Y in print Logo field
Step 5: Now specify the path for logo to be print in the document in image path field
Step 6: At last , Define the position , printing style , height and width of logo
Step 7: Check the invoice print or preview in standard format
If you want to setup Logo in advance format then you can follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Then click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you can add Image field either in header or footer or body from print stype and mention the path of image in the field.
How do I set a signature for a particular user in the system?
To set a signature for a particular user in BUSY software, you need to follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Click on features and options button and click on general tab
Step 3: Now enable maintain image and signature with user option
Step 4: Click on configuration button available at his right
Step 5: Now tick the maintain signature image with user option
Step 6: Specify the folder path of the signature image and click on ok button and save the changes
Step 7: Make sure signature image should be in JPEG format and image name should be same as the user for which you want to set signature
Step 8: Go to administration menu again then click on configuration sub menu
Step 9: Click on invoice and document printing option then select standard option
Step 10: Now select the sale invoice and open it and enable print user signature option and save the changes
Step 11: Go to transactions menu and click on sales voucher and check the print preview of invoice
How to resolve issues with logo format when generating invoices in BUSY?
To configure Logo in standard format, follow these steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: Specify Y in print Logo field
Step 5: Now specify the path for logo to be print in the document in image path field.
Step 6: At last , Define the position , printing style , height and width of logo.
Step 7: Check the invoice print or preview in standard format.
To setup Logo in advance format, follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Now, click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you can add Image field either in header or footer or body from print stype and mention the path of image in the field.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.
How can I add my company's ESI code, VAT number etc back to the invoice?
1.To add company ESI code , VAT number in standard sales invoice format then follow the below steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: NoW, Mention the company ESI code , VAT number in header field and save the format.
Step 5: Now specify the path for logo to be print in the document in image path field
2.To add company ESI code , VAT number in advance sales format then follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Then click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you add company ESI code , VAT number through HTML coding either in Header or footer and then same the configuration of format.
Note - Format designing is a chargeable process. You can also coordinate with our authorized channel partner for the same or in our customer support helpline at 8282828282.
How to configure bill printing and export reports from BUSY?
In BUSY, we have different type of Format : Standard and Advance Format.
Standard : Its Default format of BUSY and can print in A4 Size. Additional field we can add it through below steps.
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Standard
Step 5: Can enable options which required in print & also can configure body part by increasing the characters of the field which available in Self Configured option.
Advanced : We have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Advanced
Step 5: Select Voucher Type
Step 6: Create Format
Step 7: Add field according in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
Note : For New Format & Modification in Design always done on chargeable basis.
Report Export : We can export reports in Excel, CSV, PDF,Google Sheet,HTML and Text File.
How can I apply a signature on a sales document in BUSY?
If you want to apply a signature on a sales document in BUSY please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Click on features and options button and click on general tab
Step 3: Now enable maintain image and signature with user option
Step 4: Click on configuration button available at his right
Step 5: Now tick the maintain signature image with user option
Step 6: Specify the folder path of the signature image and click on ok button and save the changes
Step 7: Make sure signature image should be in JPEG format and image name should be same as the username of your company
Step 8: Go to administration menu again then click on configuration sub menu
Step 9: Click on invoice and document printing option then select standard option
Step 10: Now select the sale invoice and open it and enable print user signature option and save the changes
Step 11: Go to transactions menu and click on sales voucher and check the print preview of invoice
