Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
I am not able to print invoices or documents from BUSY. How can I resolve this printing issue?
To resolve the printing issue in BUSY, you can try the following steps:
1. Check your printer connection: Ensure that your printer is properly connected to your computer and turned on.
2. Update printer drivers: Make sure you have the latest drivers installed for your printer. You can usually download them from the manufacturer's website.
3. Restart the software and computer: Close BUSY and restart both the software and your computer. This can help resolve any temporary glitches.
4. Check printer settings: Verify that the correct printer is selected in the software's print settings. Also, ensure that the paper size and other settings are configured correctly.
5. Test with a different document: Try printing a different document or invoice to see if the issue is specific to a particular file. If other documents print fine, the problem may lie with that specific file.
6. Reinstall the software: If none of the above steps work, you can try uninstalling and reinstalling BUSY. This can help resolve any software-related issues.
If the problem persists after trying these steps, it is recommended to contact BUSY's customer support for further assistance.
How do I customize invoices in BUSY to include my company logo and details?
If you want to configure Logo and add some other details in standard format then you can follow the given steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: Specify Y in print Logo field
Step 5: Now specify the path for logo to be print in the document in image path field
Step 6: At last , Define the position , printing style , height and width of logo
Step 7: Check the invoice print or preview in standard format
If you want to setup Logo in advance format then you can follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Then click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you can add Image field either in header or footer or body from print stype and mention the path of image in the field.
How do I set a signature for a particular user in the system?
To set a signature for a particular user in BUSY software, you need to follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Click on features and options button and click on general tab
Step 3: Now enable maintain image and signature with user option
Step 4: Click on configuration button available at his right
Step 5: Now tick the maintain signature image with user option
Step 6: Specify the folder path of the signature image and click on ok button and save the changes
Step 7: Make sure signature image should be in JPEG format and image name should be same as the user for which you want to set signature
Step 8: Go to administration menu again then click on configuration sub menu
Step 9: Click on invoice and document printing option then select standard option
Step 10: Now select the sale invoice and open it and enable print user signature option and save the changes
Step 11: Go to transactions menu and click on sales voucher and check the print preview of invoice
How to resolve issues with logo format when generating invoices in BUSY?
To configure Logo in standard format, follow these steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: Specify Y in print Logo field
Step 5: Now specify the path for logo to be print in the document in image path field.
Step 6: At last , Define the position , printing style , height and width of logo.
Step 7: Check the invoice print or preview in standard format.
To setup Logo in advance format, follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Now, click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you can add Image field either in header or footer or body from print stype and mention the path of image in the field.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.
How can I add my company's ESI code, VAT number etc back to the invoice?
1.To add company ESI code , VAT number in standard sales invoice format then follow the below steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: NoW, Mention the company ESI code , VAT number in header field and save the format.
Step 5: Now specify the path for logo to be print in the document in image path field
2.To add company ESI code , VAT number in advance sales format then follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Then click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you add company ESI code , VAT number through HTML coding either in Header or footer and then same the configuration of format.
Note - Format designing is a chargeable process. You can also coordinate with our authorized channel partner for the same or in our customer support helpline at 8282828282.
How to configure bill printing and export reports from BUSY?
In BUSY, we have different type of Format : Standard and Advance Format.
Standard : Its Default format of BUSY and can print in A4 Size. Additional field we can add it through below steps.
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Standard
Step 5: Can enable options which required in print & also can configure body part by increasing the characters of the field which available in Self Configured option.
Advanced : We have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Advanced
Step 5: Select Voucher Type
Step 6: Create Format
Step 7: Add field according in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
Note : For New Format & Modification in Design always done on chargeable basis.
Report Export : We can export reports in Excel, CSV, PDF,Google Sheet,HTML and Text File.
How can I apply a signature on a sales document in BUSY?
If you want to apply a signature on a sales document in BUSY please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Click on features and options button and click on general tab
Step 3: Now enable maintain image and signature with user option
Step 4: Click on configuration button available at his right
Step 5: Now tick the maintain signature image with user option
Step 6: Specify the folder path of the signature image and click on ok button and save the changes
Step 7: Make sure signature image should be in JPEG format and image name should be same as the username of your company
Step 8: Go to administration menu again then click on configuration sub menu
Step 9: Click on invoice and document printing option then select standard option
Step 10: Now select the sale invoice and open it and enable print user signature option and save the changes
Step 11: Go to transactions menu and click on sales voucher and check the print preview of invoice
What troubleshooting can I do if the signature image is not appearing properly?
If the signature image is not appearing properly, you can try the following troubleshooting steps:
1. Check the file format and size of the signature image. Make sure it is in a supported format (such as JPEG or PNG) and within the recommended size limits.
2. Verify the file path and location of the signature image. Ensure that it is saved in the correct folder or directory where the software can access it.
3. Rename the signature image file to match the user's name in BUSY exactly. This is important for the software to recognize and display the signature image correctly.
4. Clear the cache and temporary files of the software. Sometimes, outdated or corrupted cache files can cause issues with displaying the signature image.
5. Restart the software and try generating the bill again. This can help refresh the system and resolve any temporary glitches that may be affecting the signature image.
If the issue persists after trying these troubleshooting steps, it is recommended to reach out to BUSY customer support for further assistance.
Why am I unable to view the party details in print even after updating the pin code?
To print pincode you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In left side you will see option of print party details
Step 7. Press y for yes the option
Step 8. You will get some option to print
Step 9. Enable party pincode
Step 10. Save the configuration.
Now you can check the party pin code in print.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
I want to show pricing per piece as well as per kg on my invoices. How can I add this?
To add pricing per piece as well as per kg on invoice you need
to follow the steps
Step1 go to administration menu click on configuration
then click to feature options
Step2 click to inventory option and enable alternate unit of items and save
Step3 go to administration menu and click to master then Go to the item master and open it in modify mode and fill the main
unit as pcs and alternate unit as kgs
Step4 make sale price applied on both unit option and save
Step5 go to administartion menu click on configuration then invoice document printing and select standard then sale invoice
Step6 click on self configured optionand enable alt. Qty price
and save
Step7 in voucher mention the alternate price while alternate qty window appear and save the voucher
Step8 now while print from standard format you can see both the rate price per pcs and price per kg
