Frequently Asked Questions

To resolve the error regarding the bill-from and dispatch-from addresses while generating an e-invoice, ensure that you have entered the necessary information in the Bill From and Dispatch From address lines.

While entering a Transaction,If your party is unregistered,so you cant be generate an e invoice,because B2C transactions do not require e-invoices as per government rules, e-invoice only applicable for b2b transactions.

If you are unable to generate the E-invoice, it's because the party master address field requires a minimum of 3 characters, and you also need to include the station and pincode.

No, it's not mandatory to generate e-invoice if your turnover exceeds Rs 20 lakhs.
It is mandatory to generate E-invoice when your turnover exceeds Rs.5 crores in any financial year from 2017-23

For Disable E-invoicing option in BUSY please follow below mention steps:-
 Step 1:- Administrtion 
 Step 2:- Configration 
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Disable E-invoicing required option

To access the GST portal from BUSY, you need to login to the GST portal separately using your GST portal credentials. BUSY does not provide direct access to the GST portal.

Check BUSY company GSTIN no active or not from transaction then GST Misc.Utilities then validate GSTIN no also check E-invoice GSPID & passoword or change the GSP password from E-waybill potal

To edit the buyer details in BUSY for e invoice go to administration menu then select masters option and then click on account modify option to edit the account details.

If you are getting the login credentials while generating the e invoice from BUSY.You have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.

E-invoice is generated only for the given vouchers in BUSY, These are : 
 1: Sales 
 2: Sales Return Credit Note with item. 
 3: Debit note without item.