Frequently Asked
Questions

Q: What is the process to disable e-invoicing in BUSY after enabling it?

For Disable E-invoicing option in BUSY please follow below mention steps:- Step 1:- Administrtion Step 2:- Configration Step 3:- Feature/option Step 4:- GST/VAT Step 5:- Disable E-invoicing required option

Q: What is the login process for accessing GST portal from BUSY?

To access the GST portal from BUSY, you need to login to the GST portal separately using your GST portal credentials. BUSY does not provide direct access to the GST portal.

Q: While generatin einvoice shows internal error

Check BUSY company GSTIN no active or not from transaction then GST Misc.Utilities then validate GSTIN no also check E-invoice GSPID & passoword or change the GSP password from E-waybill potal

Q: There is no internet connection. How can I generate e-invoices for vouchers and upload later when connected?

If you want to generate e-invoice later due to internet issue then modify the bill and resave the invoice it will ask you to generate and e-invoice if interent is available.

Q: I'm having issues with my username/password for the E-Invoice portal. How can I reset it?

To reset your username/password for the E-Invoice portal, you can use the "Forgot Password" option on the portal. This will guide you through the process of resetting and retrieving your credentials.

Q: Why is the UQC field blank in my generated e way bills and e invoices?

The UQC ( Unit Quantity Code) is to be mention in the unit master in BUSY and if it is blank the e way bill and e invoice will not generate.

Q: While generating e-invoice error showing of bill from dispatch from invoice add line ?

To resolve the error regarding the bill-from and dispatch-from addresses while generating an e-invoice, ensure that you have entered the necessary information in the Bill From and Dispatch From address lines.

Q: I am not able to add my buyer details in the e-invoice form. How can I add or edit buyer details?

To edit the buyer details in BUSY for e invoice go to administration menu then select masters option and then click on account modify option to edit the account details.

Q: I'm experiencing an login credentails error when attempting to generate an E-invoice in BUSY. How can I resolve this issue?

If you are getting the login credentials while generating the e invoice from BUSY.You have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.

Q: Option to generate or not generate e-invoice for credit notes against purchases. Is it correct for purchases?

E-invoice is generated only for the given vouchers in BUSY, These are : 1: Sales 2: Sales Return Credit Note with item. 3: Debit note without item.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the process to disable e-invoicing in BUSY after enabling it?

For Disable E-invoicing option in BUSY please follow below mention steps:-
 Step 1:- Administrtion 
 Step 2:- Configration 
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Disable E-invoicing required option

What is the login process for accessing GST portal from BUSY?

To access the GST portal from BUSY, you need to login to the GST portal separately using your GST portal credentials. BUSY does not provide direct access to the GST portal.

While generatin einvoice shows internal error

Check BUSY company GSTIN no active or not from transaction then GST Misc.Utilities then validate GSTIN no also check E-invoice GSPID & passoword or change the GSP password from E-waybill potal

There is no internet connection. How can I generate e-invoices for vouchers and upload later when connected?

If you want to generate e-invoice later due to internet issue then modify the bill and resave the invoice it will ask you to generate and e-invoice if interent is available.

I'm having issues with my username/password for the E-Invoice portal. How can I reset it?

To reset your username/password for the E-Invoice portal, you can use the "Forgot Password" option on the portal. This will guide you through the process of resetting and retrieving your credentials.

Why is the UQC field blank in my generated e way bills and e invoices?

The UQC ( Unit Quantity Code) is to be mention in the unit master in BUSY and if it is blank the e way bill and e invoice will not generate.

While generating e-invoice error showing of bill from dispatch from invoice add line ?

To resolve the error regarding the bill-from and dispatch-from addresses while generating an e-invoice, ensure that you have entered the necessary information in the Bill From and Dispatch From address lines.

I am not able to add my buyer details in the e-invoice form. How can I add or edit buyer details?

To edit the buyer details in BUSY for e invoice go to administration menu then select masters option and then click on account modify option to edit the account details.

I'm experiencing an login credentails error when attempting to generate an E-invoice in BUSY. How can I resolve this issue?

If you are getting the login credentials while generating the e invoice from BUSY.You have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.

Option to generate or not generate e-invoice for credit notes against purchases. Is it correct for purchases?

E-invoice is generated only for the given vouchers in BUSY, These are : 
 1: Sales 
 2: Sales Return Credit Note with item. 
 3: Debit note without item.

Frequently AskedQuestions