Frequently Asked Questions

You can not edit the e invoice from BUSY. 
 But there is alternate option. 
 You can cancel the e invoice then you can generate a new e invoice.

If invoice generation is taking longer than usual in BUSY, you need to check your internet connectivity because it is an online process, so you need a smooth internet connection.

Please check the generated e invoice report in the E invoice portal. Further if still not showing then check if there is some technical issue in the E invoice portal.

For shipments to Nepal, you need to create an export invoice in BUSY with the port code and port address. Then, you can also generate an e-invoice for that invoice.

To enable E-invoice go to:
 Step 1 : Click on administration
 Step 2 : Configuration
 Step 3 : Features and options
 Step 4 : GST
 Step 5 : Enable E-invoice

When you generate an e invoice in BUSY, you may get error of voucher number lenght, HSN Code lenght, you need to correct them to comply with the GST regulations.

It is impossible that you have generated e-invoice without any process so please ensure the things before proceeding for the e-invoice generation as it cannot be done without your intentions

You can configure GST and VAT related settings of your company in GST / VAT menu. You can also configure for automatica generation of E way bill and E invoice.

No, once an e invoice has been uploaded on the portal, you cannot make any changes in it. Further, you will able to cancel the whole invoice within 24 hours.

With BUSY, you can generate E invoices automatically. But there is no provision to direct email the e invoice from BUSY. You can save PDF and send externaly via mail.