Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Who do I contact for integration support between BUSY and e-invoicing portal?
To get technical support of e invoice integration in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in
The super user is deleting e-invoices automatically. How can I stop this?
In BUSY, super user has the ability to modify or delete the E invoice generated automatically from BUSY. Further, You can restrict sub user to modify or delete the generated E invoice.
What information do I need to provide to activate e-invoicing in BUSY?
To activate E-invoice in BUSY you need to enter below mentioned details:
1. Webtel Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited GSP Username & Password.
2. Your location and Pincode.
What are the different types of e-invoices like BB, BC etc?
You are required to generate an E-invoice for B2B Registered parties, Credit / Debit Note, Sez and Export Bill as per IRP. However, B2C Unregistered parties do not necessitate to generate E-invoice
Why is the E invoice not generating for a debit note?
According to GST rules, e-invoicing is applicable for sales, sales return, and credit/debit notes against sales for registered parties.
E invoicing is not applicable if the debit note is created against purchase.
Is there an option for generating E-invoice based on transactions?
Yes, there is an option for generating e-invoice.
You can generate e-invoice of your sale voucher in BUSY.
The details inside the E-invoice appear according to the data entered in your sales bill.
Who can I contact for technical support with e-Invoicing?
To get technical support in e invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in
Why am I unable to create e invoices in BUSY showing bc transaction?
While entering a Transaction,If your party is unregistered,so you cant be generate an e invoice,because B2C transactions do not require e-invoices as per government rules, e-invoice only applicable for b2b transactions.
Why is the party address field not allowing me to save the e-invoice?
If you are unable to generate the E-invoice, it's because the party master address field requires a minimum of 3 characters, and you also need to include the station and pincode.
My turnover exceeds Rs lakhs. Do I need to generate e-invoices mandatorily?
No, it's not mandatory to generate e-invoice if your turnover exceeds Rs 20 lakhs.
It is mandatory to generate E-invoice when your turnover exceeds Rs.5 crores in any financial year from 2017-23