Frequently Asked Questions

Q: I added a pinnacle account but it seems to be upside down in the software. How can I fix this?

If you have added pinnacle GSP Id in BUSY, but it is not working then you need to validate that id and check if it is correct or not.

Q: I made an e-invoice but need to modify it. How can I change the invoice amount?

Once an e-invoice is generated, the invoice amount cannot be directly modified. However, you can cancel the existing e-invoice and generate a new one with the correct invoice amount.

Q: Why was my invoice automatically cancelled in the e-invoice portal and what should I do now?

If you e invoice is automatically cancelled from the e invoice portal, then you should contact to their helpdesk to know the reason and also how to fix it.

Q: What kind of help documentation or training material do you have for e-invoicing in BUSY?

To get help related to E-invoice feature in BUSY You can watch youtube videos, you can also get training help content such as document in BUSY from help menu

Q: What is the validity period of an e-invoice generated in BUSY?How do I link the e-invoice voucher with purchase voucher in BUSY?

As per government guidelines you need to generate E-invoice within 7 days and you can't link E-invoice with purchase voucher as E-invoice is not applicable in purchase vouchers

Q: The acknowledgement number is the same but the QR Code changed on my reissued e invoice. Why is that?

When you re issue an e invoice on the same document number then same acknowledgement number generates. The QR code may be change due to some other factors.

Q: E-invoice generating time it is showing error related to bill to party location is invalid. How to resolve it?

If you are facing the issue of Bill to party location is invalid while generating e-invoice, You need to specify the Station and Pincode in Account master.

Q: Do I need to log into BUSY from my head office instead of a branch to fix e-invoicing errors?

Yes, you need to log into BUSY from your head office instead of a branch to fix e-invoicing errors if the branch office user not have proper rights.

Q: What details should I verify in the final confirmation window in BUSY before generating an e-invoice?

In the final confirmation window in BUSY, you should verify that all the details, including the shipping address and other relevant information, are correct before generating an e-invoice.

Q: How can I show place of supply as per shipping details while generating the e invoice?

To show place of supply as per shipping details while generating the e invoice then enable the option place of supply as per shipping details and generate it.

Solutions to common issues related to Taxation — E Invoice Generation.

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Step-by-step Answers

I added a pinnacle account but it seems to be upside down in the software. How can I fix this?

If you have added pinnacle GSP Id in BUSY, but it is not working then you need to validate that id and check if it is correct or not.

I made an e-invoice but need to modify it. How can I change the invoice amount?

Once an e-invoice is generated, the invoice amount cannot be directly modified. However, you can cancel the existing e-invoice and generate a new one with the correct invoice amount.

Why was my invoice automatically cancelled in the e-invoice portal and what should I do now?

If you e invoice is automatically cancelled from the e invoice portal, then you should contact to their helpdesk to know the reason and also how to fix it.

What kind of help documentation or training material do you have for e-invoicing in BUSY?

To get help related to E-invoice feature in BUSY You can watch youtube videos, you can also get training help content such as document in BUSY from help menu

What is the validity period of an e-invoice generated in BUSY?How do I link the e-invoice voucher with purchase voucher in BUSY?

As per government guidelines you need to generate E-invoice within 7 days 
and you can't link E-invoice with purchase voucher as E-invoice is not applicable in purchase vouchers

The acknowledgement number is the same but the QR Code changed on my reissued e invoice. Why is that?

When you re issue an e invoice on the same document number then same acknowledgement number generates. The QR code may be change due to some other factors.

E-invoice generating time it is showing error related to bill to party location is invalid. How to resolve it?

If you are facing the issue of Bill to party location is invalid while generating 
 e-invoice, You need to specify the Station and Pincode in Account master.

Do I need to log into BUSY from my head office instead of a branch to fix e-invoicing errors?

Yes, you need to log into BUSY from your head office instead of a branch to fix e-invoicing errors if the branch office user not have proper rights.

What details should I verify in the final confirmation window in BUSY before generating an e-invoice?

In the final confirmation window in BUSY, you should verify that all the details, including the shipping address and other relevant information, are correct before generating an e-invoice.

How can I show place of supply as per shipping details while generating the e invoice?

To show place of supply as per shipping details while generating the e invoice then enable the option place of supply as per shipping details and generate it.

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